Pricing was Fantastic! I was in the market for some new hair products and wanted to try some higher end ones and BlendBox had a great sale. Pricing was Fantastic so I purchased 4 items. I gave thi... See more
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Review summary
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I’ve ordered from BlendBox three times since July, ever since I had the pleasure of meeting the owner. I used to buy all my hair care products from Sephora, but not anymore. I will always prefer suppo... See more
Company replied
I am a retired esthetician. I prefer to buy online my lash/brow tinting products online rather than go into Cosmo Prof. Everything I need is always in stock. Quick free shipping. 5/5 Yes,... See more
Company replied
Blendbox is always amazing to shop with, they have super fast delivery. It is always packed with care so your product comes in excellent shape. I once had an issue with the wrong product sent to me an... See more
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Company details
Written by the company
BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.
Contact info
Toronto, Canada
- hello@blndbox.ca
- blndbox.ca
3.7
Average
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 24 hours
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Brow tinting. I am a retired esthetician
I am a retired esthetician. I prefer to buy online my lash/brow tinting products online rather than go into Cosmo Prof.
Everything I need is always in stock. Quick free shipping.
5/5
Yes, I will continue to shop with you. I have recommended your shop to other people.
Thank you again.
10 November 2025
Unprompted review
Reply from Blndbox
Thank you so much for your thoughtful review and for trusting us with your professional essentials. It truly means a lot to know you continue to choose BlendBox and recommend us to others. We’re very grateful for your support.
— The BlendBox Team
Fantastic!
I’ve ordered a few times and the shipments are super fast, secure and honestly I’ve not been able to find anywhere else that beats the prices! I recommend Blndbox to EVERYONE!
10 February 2026
Unprompted review
Reply from Blndbox
Thank you for such a generous recommendation. We truly appreciate your continued support and the trust you place in BlendBox — it means more than you know.
— The BlendBox Team
The products are great!
The products are great, never disappointed and more important, it is like instant delivery. It is only a few days and its at my door! Try them, you will not be disappointed and product usually cheaper than store!
13 January 2026
Unprompted review
Reply from Blndbox
Thank you, Liz, for taking the time to share your experience. We truly appreciate your support and are so glad to have you as part of the BlendBox community.
— The BlendBox Team
Very happy
Easy to order
Always on time delivery
Fair pricing
Love it!
13 January 2026
Unprompted review
Reply from Blndbox
Thank you for your feedback — we truly appreciate your support and are so happy to have you with us.
— The BlendBox Team
Order Debacle
Part of my order had to be refunded since it was out of stock. Then the rest of my order was misdelivered and returned to sender.
Two months after my order and several emails later I received the rest of the order but it was a different product, Reuzel Fiber instead of Reuzel Extreme Hold.
I've had a great experience with Blendbox in the past but this has been a disaster and I am loathe to return the incorrect items for all the trouble it's already been.
9 February 2026
Unprompted review
Reply from Blndbox
Thanks for flagging this for us — that’s definitely not how we want things to go. No need to send anything back; we’ve already got a new order with the correct product headed your way. We appreciate you sticking with us through the hiccup, and we hope this will restore your trust in shopping with BlendBox again.
Reply from Blndbox
Thank you so much for the feedback — we really appreciate you taking the time to share it. You’re absolutely right, and we agree. We’re actively reviewing our packing process to ensure product tops are more securely sealed moving forward.
Your input helps us improve, and we truly value it. Thanks again for shopping with us!
— The BlendBox Team 💛
Still no product and limited communication
Placed order Jan 26. Messaged Feb 3rd through email and website chat, no response. Messaged again Feb 4. Was told one product sold out, but that new stock had arrived and package would ship Thursday 5th, and I would be provided a tracking number. No tracking number provided Thursday Or Friday. Saturday no response. It’s now been almost two weeks since I placed my order and there is zero follow through, and they don’t even follow what their own shipping guidelines state on the website. I would honestly skip their prices and just buy locally.
Edit: based on response from their reply: there was no communication on your part to inform me of the delay until I reached out to you guys. And was ignored for over 24 hours, and then subsequently 48 hours. i messaged during your business hours that were posted on your website, on both email and chat. Now rather than admit a mistake, or communicate tracking information as requested, they have just deflected in their response cancelled my order behind the scenes. And honestly? I’m glad. I just hope I actually receive my refund. I have reported them to the BBB and highly suggest anyone else with similar experiences do The same.
25 January 2026
Unprompted review
Reply from Blndbox
Thanks for your message. We understand delays can be frustrating.
For clarity, your order experienced a brief one-day supplier delay on a single item, which was communicated to you. At that time, you were given the option to wait for the incoming stock or receive a full refund.
We’d also like to note that several of the messages referenced were sent after business hours and over the weekend, when our team is offline. Messages received during those times are responded to on the next business day.
This was not an ignored or unfulfilled order, and communication did take place. We always aim to ship orders promptly and to keep customers informed when an unexpected delay occurs.
— The BlendBox Team
Scammers
for anyone looking to order from this company - dont. I ordered two items for same/next day delivery on Dec 12, 2025, now Feb 6, 2026 and no sign of order fulfillment. Been trying to contact them for days now with no replies over email or online chat. Scam company. Filed a dispute with my CC this morning
6 February 2026
Unprompted review
Reply from Blndbox
Hi there,
We take reviews seriously and have carefully checked our records. Unfortunately, we’re unable to locate any order associated with this name, email, or the details provided.
We do not have any outstanding or unfulfilled orders from December, nor do we have unanswered customer inquiries from that period. If this review was posted in error, we’d be happy to look into it—please contact us directly using the email address used at checkout and include your order number.
Without verifiable order details, we’re unable to assist further.
— The BlendBox Team
Love their service
It’s become my go to place for my hair dye and my colour care items. Their customer service is just wonderful.
21 January 2026
Unprompted review
Reply from Blndbox
Thank you so much for your support! We're excited to serve you again in the near future!
Reply from Blndbox
Love hearing that — thank you! Same-day delivery wins always energize us, and we’re so glad you’re enjoying the Kevin Murphy paste. We really appreciate the support and look forward to your next order 🙌
Do NOT shop with Blndbox
Do NOT shop with Blndbox! what a scam. I received a wrong item and one damaged item in my order. After I followed up, they asked me to return the order, which I did. Since then, silence. They took my money and the product back. Now I have to file a claim. Terrible business, terrible customer service. BlndBox, you are a bad business.
25 January 2026
Unprompted review
Reply from Blndbox
Hi Ahlexxi
we’d just like to clarify that your return was received and a full refund was processed to your original payment method.
If it helps, we’re more than happy to resend the refund confirmation or share the transaction reference so you can locate it on your statement.
Please feel free to reach out directly and we’ll be glad to assist.
Reply from Blndbox
Thank you so much for the great review! We’re happy to hear you enjoyed the fast service, affordable pricing, and quality products. We really appreciate your support.
— The BlendBox Team
Good prices and ships quick.
29 December 2025
Reply from Blndbox
Thank you for the kind feedback! We’re glad to hear you’re happy with the pricing and fast shipping — we really appreciate your support.
— The BlendBox Team
Poor customer service- neglected issue
My order arrived with a bottle that leaked in the box during shipping. I reached out to see what could be done and was told they don’t accept returns, but to send photos for review. Photos were sent of the wet box, the more than half empty bottle, and the product that oozed out all over the packing peanuts and other bottles. After my original email (sent Dec 24th) their response (dec 26th) and having sent photos (Dec 26th), I haven’t heard a single thing back. I sent a follow up email on Dec 31st asking if photos were received and still haven’t heard anything back since. It seems this company is fine with taking your money and not following up with issues.
24 December 2025
Reply from Blndbox
Thank you for sharing your feedback.
We’d like to add some context for clarity. Your emails and photos were sent between December 24 and December 26, during the Christmas holiday period when our business was closed so our team could spend time with their families. While this did result in a short delay, your inquiry was acknowledged, the requested photos were received, and the matter was reviewed once we returned.
As soon as we were back from the holidays, a resolution was provided directly. We understand that waiting a few extra days can be frustrating, but we believe it’s reasonable to expect some delay during statutory holidays — especially when the issue was ultimately addressed and resolved.
We’re a small team, we’re human, and we genuinely care about our customers. We always respond and work toward fair outcomes, even if timing around holidays isn’t instantaneous.
— The BlendBox Team
Extremely poor customer service
I was disappointed with my experience dealing with BLND BOX regarding a warranty issue.
I purchased a product sold by BLND BOX that should be covered under the manufacturer’s replacement warranty. When I encountered an issue, I contacted the manufacturer (Mint Tools), who advised that warranty claims must be handled through the place of purchase — BLND BOX.
I reached out to BLND BOX multiple times. After an initial response where they stated they would not cover the issue, they stopped responding altogether despite several follow-up attempts. At this point, they are not engaging or taking any steps to honour the replacement warranty.
What’s frustrating is that I genuinely like the product and tried to resolve the matter fairly and directly. Unfortunately, the lack of communication and support has made this a very disappointing experience. Warranty support and customer service are just as important as the product itself, and in this case, BLND BOX has fallen short.
I hope BLND BOX improves how they handle customer support and warranty claims, as this experience has impacted my trust in the company. I would not recommend.
9 December 2025
Unprompted review
Reply from Blndbox
Hi Katherine,
Thank you for sharing your experience. We’re sorry to hear you feel disappointed.
We want to clarify that we did respond and remained engaged throughout this process. The timing of the holiday closure, along with required back-end correspondence with the supplier, unfortunately delayed our final response, which we understand was frustrating.
After reviewing the claim directly with the manufacturer, we confirmed multiple times that physical damage is not covered under the manufacturer’s warranty. As the retailer, we do not manufacture this product and are required to follow the brand’s warranty guidelines, which cover electrical or functional defects only.
We always strive to respond to all customer inquiries and to handle warranty claims fairly and transparently within the parameters set by the manufacturer. While we understand this outcome was not what you were hoping for, it reflects the warranty terms set by the brand rather than a lack of support from our team.
We remain open to continuing our correspondence with you directly should you wish to discuss this further.
The Blendbox Team
Delivery was great on my first order…
Delivery was great on my first order from Blenbx.
I must admit I was a little hesitant at first, but my wife needed this shampoo and conditioner, so I decided to give Blndbox a try—and I wasn’t disappointed.
Thank you!
22 December 2025
Reply from Blndbox
Thank you so much for taking the time to share this — we really appreciate it!
We’re glad to hear your first order arrived smoothly and that we could help with what your wife needed. We know trying a new retailer can feel uncertain, so it means a lot to us that you gave BLNDBOX a chance and had a great experience.
Thanks again for your support, and we hope to serve you again soon!
— The BlendBox Team
Reply from Blndbox
Thank you for the kind feedback — we really appreciate it!
We’re glad you’re enjoying the products, pricing, and free delivery. Your support means a lot to us, and we look forward to serving you again.
— The BlendBox Team
As hair products these days are so…
As hair products these days are so competitive and expensive, it pays to shop around. I came across Blinbox on a whim and I was sure happy I did! Not just the prices were amazing, shipping was lightening fast as well!!! I will 100% purchase again!
12 December 2025
Reply from Blndbox
Thank you so much for the wonderful review!
We’re thrilled to hear that you were happy with both the pricing and the fast shipping — that’s exactly the experience we aim to deliver. It means a lot that you found us and took the time to share your experience.
We truly appreciate your support and look forward to serving you again soon!
— The BlendBox Team
I received the wrong product :(
22 December 2025
Reply from Blndbox
We’re really sorry to hear about this, and we completely understand how frustrating that can be.
We did reach out by email so we could correct it right away. While rare, occasional picking errors can happen, and we’re always happy to fix them as quickly as possible once we’re notified.
Please check your inbox (and spam folder just in case), or feel free to reply directly so we can make this right for you.
Thank you for bringing this to our attention — we appreciate the opportunity to resolve it.
— The BlendBox Team
Wish I had read these reviews sooner
Wish I had read these reviews sooner. Contact was unresponsive when promised same-day delivery window passed. Order arrived late with substitutes that were not approved. When “customer service” was finally reached they refused to accept accountability for the mistake and instead made excuses for the items being reasonable substitutions! Wild. Offered zero compensation for wasting my time. Furthermore attempted to garner sympathy about being a small business and having a family to feed as if their mistake wasn’t taking money out of my own families pockets 6 days before Christmas to fix their mistake. Save your time, go big box.
18 December 2025
Unprompted review
Reply from Blndbox
Hi Shiv,
Thank you for sharing your feedback. We’re sorry that this experience did not meet your expectations, especially during a busy time close to the holidays.
In this case, the items shipped were equivalent alternatives, not intended as unapproved or inferior substitutions. That said, we understand that substitutes — even reasonable ones — may not be suitable for every customer or situation.
Regarding timing, while we always do our best to meet same-day or expedited delivery requests, holiday volumes and courier constraints can occasionally impact delivery windows. We regret that this caused frustration.
Our team aims to take responsibility for issues and resolve them fairly within our policies. While compensation isn’t always appropriate in every scenario, we recognize that clearer communication upfront would have helped set expectations more effectively in this case.
We appreciate the feedback and will continue working to improve both communication and customer experience during peak periods.
— The BlendBox Team
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