Blinds To Go Reviews 4,936

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and easy. Many people highlight the excellent service, from initial consultations to efficient installations, noting the care and attention to detail provided by various team members. Reviewers are very happy with the overall user experience, finding it super easy and well-communicated throughout their multiple purchases. However, some customers also noted issues with product quality, such as broken hooks, missing vanes, or blinds that bent or fell apart after a few months. There were also occasional complaints about installation, with some finding it harder than expected or installers leaving debris behind. A few people experienced difficulties with customer service regarding remote deliveries or scheduling, and some felt the company did not stand behind their product.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Customers had ambiguous experiences with product, with many reviewers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, highlighting the ease, efficiency, and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction with the product,... See more

User experience

Users describe positive interactions with user experience, highlighting the ease and smoothness of the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been purchasing Our family and Business blinds and shades at Scarborough Kennedy store for over 30 years. Had made many purchases there. All staff are very professional and take every car... See more

Company replied

Rated 4 out of 5 stars

Staff overall was friendly and helpful. The saleswoman was very nice and helped us pick out the blinds and curtains that we needed. I didn't give five stars because the man who installed the left sc... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the store was Peggy not only professional but friendly and incredibly helpful. She was super patient as I explained my needs and provided excellent recommendations. It wa... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Curtain Store
  4. Decoration and Interior Design Store
  5. Interior Designer

Written by the company

At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 4 out of 5 stars

All great , except customer service

Salesperson(Shawn) good
Measurement tech-good
Installer -ok-nice but put one set of blinds in bracket incorrectly
Return Installer (Jeff) spotted issue right away and snapped blinds into place as well as testing the others
Trouble shooter(Jamie) good
Customer Service -bad. Anytime I called , they refused to help. I always had to go to a higher level to get appts around my work schedule. Even when the blinds fell down an hr after installation, they refused to get me an immediate appt. The customer relations person finally got someone to return and adjust. The product is great -the salespeople and specialists are professional but the people I had to call for service really need to be trained properly.

22 May 2026
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Reply from Blinds To Go

Thank you so much for all of your feedback! This is extremely helpful for us and we appreciate your patience during the issues you had. We will be sure to discuss with the department heads and ensure proper training is in place.

Rated 1 out of 5 stars

The worst experience of my lifetime

The worst experience of my lifetime. They have messed up my order several times and very slow to respond. The salesperson blames the designer who blames the factory who blames the installer one and two etc. No accountability by anyone at all. It has taken multiple calls for anyone to even respond and correct the order. It still remains pending after several weeks of chasing. Order number 434375

28 May 2026
Unprompted review
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Reply from Blinds To Go

Hi Nayan, thank you for your order number. Looking into this we see that your reorders were resolved and installed on June 1st? Is there/are there other issues at hand that have not been addressed?

Rated 5 out of 5 stars

Charlie

Charlie, the installer, was fabulous! He was knowledgeable, friendly, and efficient.
Would recommend him highly!

23 May 2026
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Reply from Blinds To Go

Thank you for the great review regarding Charlie's performance, Paul! We love to hear this!!

Rated 5 out of 5 stars

Sales folks did a wonderful job of…

Sales folks did a wonderful job of giving us what we needed. The Installer put up the three blinds quickly. Over all happy.

23 May 2026
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Reply from Blinds To Go

This is great to hear, Tom! Thank you for your wonderful review!

Rated 5 out of 5 stars

Lystra was fantastic!

Lystra made my appointment so seamless, easy and stress free. She was so professional - already prepared with a quote but also offered other options when I came in person to meet with her. She is sending samples to my house so I have them before my measurement appointment and made the entire process so easy to follow. I am so pleased with how quickly she was able to set up the appointment and walk me thru the ordering process. She is a wonderful employee!! Thank you again for your help, advice and time today.

30 May 2026
Unprompted review
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Reply from Blinds To Go

Thank you so much for taking the time to share your wonderful experience with us, Sheila! Lystra's professionalism and preparedness made such a positive impact on your visit and we are thrilled to hear it!

Rated 5 out of 5 stars

From beginning to end

From beginning to end, from ordering to installation, everything was super simple and easy. I am really happy with what I ordered!

30 May 2026
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Reply from Blinds To Go

We love to hear this Elizabeth! Thank you for the great review!

Rated 5 out of 5 stars

Great blinds and curtains!

We had a smooth experience from the consultation to the final installation! The product is exactly as discussed and arrived within a reasonable timeframe. Would recommend!

29 May 2026
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Reply from Blinds To Go

We're thrilled to hear that everything went smoothly from consultation to installation and that you're satisfied with the product. Your recommendation means a lot to us, and we're happy to have met your expectations!

Rated 5 out of 5 stars

My experience was great

My experience was great. The curtains and blinds they look great. The guys
worked hard and finished it in one day. 😊 thanks.

21 May 2026
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Reply from Blinds To Go

Absolutely thrilled to hear this, Bonnie! Thank you so much for your outstanding review!!

Rated 5 out of 5 stars

Totally satisfied

Alina Zorila was extremely helpful in helping to choose the correct blinds to install. Her expertise is exceptional. Her personality and customer service is wonderful and makes you comfortable to choose the right blinds. The technician installed in no time and I am totally satisfied with my choice.

22 May 2026
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Reply from Blinds To Go

We are so thrilled to hear about your experience with Alina and the install team, Geretha! Thank you for your wonderful review!

Rated 1 out of 5 stars

Terrible quality !!

Terrible quality !!
Too bad I cannot put 0 stars....

28 May 2026
Unprompted review
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Reply from Blinds To Go

Hi Steve, we are sorry to hear about this experience.. could you please provide your order number so we can help look into this further for you?

Rated 5 out of 5 stars

The store made me feel welcome and…

The store made me feel welcome and answered every question, gave me an excellent customer experience I will strongly recommend you shop with Nicole … very knowledgeable individual

23 May 2026
Unprompted review
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Reply from Blinds To Go

Dear Mr. Montes,

Thank you so much for taking the time to share your wonderful feedback with us, Mr Montes! It's fantastic to know that Nicole provided you with an excellent customer experience; your recommendation means a lot to us!

Rated 5 out of 5 stars

The way the company handles setting up…

The way the company handles setting up the appointment to the home to install. My installer was very efficient and professional. Very nice gentleman.

19 May 2026
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Reply from Blinds To Go

This is wonderful to hear, Bill! Thank you for your kind review!

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