Bladeandbutler Reviews 

393
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from start to finish. My global knives are better than new. I can’t recommend highly enough. Will use again without hesitation

Rated 5 out of 5 stars

Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... See more

Rated 5 out of 5 stars

My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... See more

Rated 3 out of 5 stars

Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... See more

Company replied

Company details

  1. Sharpening Service
  2. also in
  3. Knife Store

Written by the company

Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(393)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. So easy. I’d forgotten how sharp my knives should be. Had three knives done initially but going to have more done now.

9 January 2023
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you for taking the time to leave your feedback.

Kindest,
The Blade & Butler team

Rated 5 out of 5 stars

Really simple process

Really simple process - the mail out box arrived quickly, sending them back was easy and they were returned in good time and well sharped

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Superb service from start to finish

Really great service. We had been wanting to get our Globe Steel knives sharpened for ages. Then I came across this fantastic service. It all seemed so simple. Select how many knives you would like sharpened, await the delivery of the packing box and send it straight back. Literally, a few days later our knives were couriered back all as sharp as anything and looking great. Brilliant service. 👏

3 January 2023
Unprompted review
Rated 5 out of 5 stars

New life for my favourite knives...

New life for my favourite knives at a reasonable price. Fast service too.

My favourite chefs knife had been sharpend to a bad curve and the tip was missing. As it was around 40 years old I did consider replacing it but saw B&B so thought I'd give it a try. The blade profile and tip have been restored and the hilt ground to a pleasing shape. I also had a Global knife and a commercial salmon slicing knife sharpened, both with great results. These knives should now see me out.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

A very good service

This worked well. My knives were returned very sharp. I upgraded the delivery option after I received the initial box and worried that they had not asked for my name/ order number etc. However, I received an acknowledgement and everything matched up, so their systems seem to be good. I will use them again.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Very good service from Blade & Butler

Very pleased with service provided by Blade & Butler. Good communication and box arrived quickly. Once returned, my order was soon back out for delivery. very pleased with my knives, some were very old and they have come back like new, Would definitely use them again.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient, did what it says on the tin.

7 January 2023
Unprompted review
Rated 5 out of 5 stars

What an excellent service.

What an excellent service.
So easy to do, and very quick to turnaround.
My Global knives had some damage which has now been repaired and they look like new.
I will not leave it so long to get them professionally sharpened. Expensive knives deserve the Blade & Butler treatment.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Knives came back as good as new.
Only fault would be the delay in the delivery. Seems the courier had the knives for 5 days before I got them back.
I was hoping for a quick service.
Still very happy with the knives.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Positive experience

My second time using B&B service. Knives and a pair of kitchen scissors were well sharpened. The courier system and packaging system worked well. Speedy turnaround. All in all, a positive experience.

10 December 2022
Unprompted review
Rated 5 out of 5 stars

I sent five Global knives that I have…

I sent five Global knives that I have struggled to keep sharp over the years. They have arrived back sharper than they have ever been. Our serrated bread knife just glided through a loaf with hardly any effort, struggling to eat the bread fast enough it’s so enjoyable to use 😉. Will definitely use B&B again.

10 December 2022
Unprompted review
Rated 5 out of 5 stars

The serrated knives we sent were blunt…

The serrated knives we sent were blunt and are now wonderfully sharp and a japanese knife we received as a wedding present that had a nick out if it and a broken tip has been beautifully sharpened polished and reshaped. This was an excellent service and very easy to use. Thank you

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I used them for the first time, the process was smooth and efficient, knives returned promptly, impeccably sharp and they even took out a couple of notches. I will use the again for certain.

10 November 2022
Unprompted review
Rated 4 out of 5 stars

A great service

A great service

The provided packaging for the knives was excellent, and the resultant service was fantastic, the knives are sharper than they've ever been. A little more transparency around the timings of the process would have made it perfect, but I would highly recommend it.

26 September 2022
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you for your feedback. Information and visuals to illustrate turnaround times can be found on our 'Home', 'Shipping' and 'How it works' pages of our website.

Rated 5 out of 5 stars

Superb service

Superb service ! Box received to send knives back very secure with sleeves for the knives and stickers to keep secure. Quick turnaround and the joy of drawing each knife through a tomatoe to show how sharp they are.. Superb service and my Global knives are factory sharp once more and I’d forgotten just what that was like !

9 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look