Best way to judge a company is when things go wrong and you need customer services. EVRI delivered my pizza oven damaged. Blackmore Home responded within 1 working day and delivered a replacement the... See more
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Review summary
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Reviews shaping this summary
I placed an order and within days the items were delivered to my door. They were well packed in boxes suitable for their size and strong enough to protect them from the rigours of the uk delivery sy... See more
My order arrived well packed and extremely quickly and I'm more than impressed with my new pans they look top notch ! they are easy to use not heavy at all which is something that was looking for a... See more
I was trying to find new filters for an Blauplunkt air purifier for about 6 months & almost gave up when I spotted the right type in Blackmorehome's stock list..I ordered right away & the package arri... See more
Company details
Written by the company
Blackmoor Home is a UK kitchenware and homeware brand specialising in high-quality cookware, kitchen appliances, bakeware and everyday home essentials. We help home cooks create delicious meals with reliable, affordable products designed for modern kitchens. Our product range includes non-stick cookware sets, stainless steel cookware, induction-compatible pans, frying pans, saucepans, bakeware, air fryers, coffee machines, kitchen accessories and household essentials. Whether you're equipping a first home, upgrading your kitchen or replacing everyday cookware, Blackmoor Home offers practical solutions built for performance and value. Designed with durability, functionality and ease of use in mind, our products are suitable for a wide range of cooking styles, from quick family meals to more advanced home cooking. We focus on combining quality materials, contemporary design and accessible pricing to deliver products customers can trust. Customer satisfaction is central to everything we do. From fast UK delivery and responsive customer support to carefully developed products and clear product information, we strive to provide an outstanding shopping experience from purchase through to everyday use. Thousands of customers choose Blackmoor Home for cookware, kitchen appliances and home essentials that combine quality, reliability and exceptional value.
Contact info
Benross House, Goodlass Road, L24 9HJ, Liverpool, United Kingdom
- +44(0)151 448 1200
- afterservice@blackmoorhome.co.uk
- blackmoorhome.co.uk
4.5
Excellent
332 reviews
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Hasn’t replied to negative reviews
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The price is right
fast secure delivery, well packed and protected and the price is right
7 April 2026
excellent customer service
Robyn at Blackmoor/Benross has been brilliant. I accidentally damaged the lid on my food processor, rendering it useless as the unit would not work without one slotted in place. Robyn speedily located the spare part and dispatched in double quick time.
That's great customer service!
Thanks once again.
11 March 2026
Unprompted review
The packaging needs improvement
It's a nice product but the biggest issue I have is the internal packaging, it's pants. The packaging is so thin the two pans knock about each other, and they get damaged. Not enough that you can't use them but enough they don't great with the chipped out the side of them.
The product was good. The packaging was rubbish.
14 February 2026
Breadbin and caddys
Refunded but the messing and time it took to sort out was just awful communication was not that good. Although they did communicate it took days for them to respond which is pretty frustrating.
13 February 2026
Very good price, best I could find and quick delivery
Very good price and quick delivery
12 February 2026
Wonderful product pans are great easy…
Wonderful product pans are great easy clean, cooks well, hope they keep making the design of Nuevo very lovely, many thanks
14 February 2026
Awful packaging, delivery and poor customer service
The pans looked absolutely fabulous online, however the delivery was terrible for the price I paid. The pans were ‘thrown in several boxes and by the time they got to me the were bent and battered, the box was all torn and there was nothing to stop them from banging around inside the box. Tried calling no one answers the phone. I emailed and complained and asked them to replace just the bent pans and they resent the whole order which I don’t have to return! Ended up with mixed feelings about the whole process.
12 February 2026
Excellent Customer Services Response
Best way to judge a company is when things go wrong and you need customer services. EVRI delivered my pizza oven damaged. Blackmore Home responded within 1 working day and delivered a replacement the next day and arranged a collection of the broken item at my convenience. I read the negative reviews on here after I had a problem and was dreading the experience, so I was very pleased by the outcome. Goes to show that either (a) you can’t trust reviewers or (b) companies learn from reviews. Either way I’m happy to leave 5*
11 February 2026
Arrived well packed the Expresso maker…
Arrived well packed the Expresso maker and very quickly very pleased with the service i received first time using this company 😀
31 January 2026
Good quality products
Good quality products, well packaged and fast delivery. Very pleased with purchases
15 December 2025
Great pans.Easy to clean
Very happy with my purchase.Pans are non stick and easy to clean
Would recommend
9 December 2025
I’m still waiting for my delivery of…
I’m still waiting for my delivery of order number BM7210 never been delivered and this was my Xmas present.
Mrs Cynthia Paterson
9 December 2025
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