I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more
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See what reviewers are saying
I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more
Company replied
Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more
Company replied
I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more
Company details
- Financial Institution
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Payment Service
Written by the company
An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.
Contact info
31 Sliema Road, GZR 1637, Gzira, Malta
- blackcatcard.com
You should know
2.3
Poor
730 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I wait for my IBAN since about two…
So I wait for my IBAN since about two months, I opened an account at Blackcatcard and also everything is super, I can buy in stores and also buy online but I really need the IBAN now, I have to make money transfers through online services and it would just be so much easier when I just can use an IBAN, these IBAN problems really sucks!
19 July 2024
Unprompted review
Reply from Blackcatcard
Dear Mazi,
Thank you for your review.
We highly value the opinion of our customers and we will strive to become better for you.
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
very very bad , dont use never blackcatcard !
14 July 2024
Reply from Blackcatcard
Dear Gerri Semiskar,
Thanks you for your feedback! We really appreciate it.
Best regards,
Blackcatcard team
Mucho cuidado
Mucho cuidado, una cuenta que no funcionaba para nada y de la cual les han hackeado varias veces. Hace bastantes meses dejé de usarlos por un fraude que me hicieron en la tarjeta, una tarjeta que NUNCA he usado online, la tenía porque me la dieron pero la usaba para SEPA y me llegó un cargo. Solo puede haber sido desde su sistema.
Desde hace 1 año, han tenido otra brecha de seguridad que han robado nuestros datos personales y los estan usando para phising.
El soporte es negasto, copia y pega, no te dan IBAN y NO ME DEJAN CERRAR LA CUENTA porque dicen que sobre una cuenta a 0€ que lleva mucho tiempo con problemas y sin funcionar, que tengo fees pendientes. Esos fees ni los ha aceptado nunca (han cambiado sin aceptarlos ni avisar) ni he podido usar la cuenta porque su proveedor de pagos da problemas en bancos españoles.
-
Be very careful, an account that was completely useless and has been hacked several times. Several months ago, I stopped using them due to fraud on my card, a card that I NEVER used online. I had it because they gave it to me, but I used it for SEPA and I received a charge. It could only have been from their system.
For the past year, they have had another security breach where our personal data has been stolen and is being used for phishing.
Their support is terrible, just copy and paste responses, they don’t give you an IBAN, and they WON'T LET ME CLOSE THE ACCOUNT because they say that for an account with 0€ that has had problems for a long time and isn't working, I have pending fees. I never accepted those fees (they changed them without accepting or notifying), and I couldn't use the account because their payment provider has problems with Spanish banks.
30 June 2024
Unprompted review
Reply from Blackcatcard
Dear Javi Martín González,
We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
________
Upd:
Dear Javi Martín González,
We were able to locate your account and thoroughly review your request. As we can see, our specialists have already resolved your issue positively. Please never hesitate to reach out to our support service, where specialists are available 24/7 to help answer any questions you may have and assist in resolving any issues.
Regarding security matters:
The safety of our clients is our top priority. We are constantly working on improving our security system for our clients.
You can learn more about our safety system by visiting the "security" section on our website, or by clicking on the following link: https://blackcatcard.com/security/
If you detect any illegal activities with your account, please report to us immediately via the chat in the app, or by writing directly to support2@blackcatcard.com so we can swiftly and effectively secure your account.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
6 months no money
They will not give you your money.
As you can see in the comments regarding sepa, it is all a generic same response. I have been waiting since januari now for €2750 to be sent via sepa (they have blocked my account and i have sent my iban out for them to send my funds) well we are 6 months further now and no progress. Upon chatting with livechat i get the same response about sepa data transfer to new provider etc. Looking on trustpilot they give the generic response. Overall, i think i lost my €2750 and i genuinely think all of you have lost their money aswell. I have warned these guys i will press legal charges, and now i will. I would recommend all of you to press legal charges against Papaya LTD.
*UPDATE*
As you can see on the response they gave, its the same nonsense they keep repeating. Its month 7 now and i have started persuing legal actions. I still recommend all of you to do the same.
17 January 2024
Unprompted review
Reply from Blackcatcard
Dear Consumer,
Blackcatcard is an international money service that was founded in 2019 and is based in Europe. It is issued by Papaya Ltd., licensed by the Malta Financial Services Authority as an Electronic Money Institution (EMI) with the registration number C55146.
We do not engage in fraudulent or deceptive actions.
Our international money service operates with complete integrity and in full compliance with Maltese and European legislation.
Please rest assured that your funds are safe and secure, and under no circumstances will our licensed financial institution take possession of them.
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Blackcatcard cryptocurrency service
Blackcatcard team write: "We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!"
Today I tried to use the Blackcatcard crypto service to withdraw my money, which I have not been able to use for 4 months now.
I placed an order to buy Bitcoin.
The order received the status "processing".
Over time, the status of the order did not change in any way, so I contacted the support service, where they told me that the order would be processed “by the end of the day.”
I don't understand how this is possible?
How can a crypto service independently choose the moment of order execution?
Who will bear the losses if the cryptocurrency rate falls during this time?
Who will profit if the exchange rate rises?
My request to cancel the order was denied.
I think this is all a scam.
24 June 2024
Unprompted review
Reply from Blackcatcard
Dear Sergio,
We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
_______
Upd:
Dear Sergio,
We were successful in locating your account, and we see that our team has already examined your previous question and provided responses to all your inquiries.
Just a reminder that we have purchase and sale limits for cryptocurrency, which are: € 2000 per day, and/or € 10 000 per month. If these limits are exceeded, the transaction will be cancelled.
You can find more detailed information about the cryptocurrency limits on our website in the "Price - Crypto service fees" section: https://blackcatcard.com/price-crypto-service/
If you have any questions, you can always reach out to our support service. Our specialists are available 24/7 to answer all your questions and assist you with any difficulties you may encounter.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
After six months waiting NO MONEY
After six months waiting NO MONEY . I still can’t recover my money (from December 2023). I wrote ore of ten times , but everything is useless. They toke my money as a scam. Only “non sense words received” , but no one euro. I think this is a 100% scam.
22 June 2024
Unprompted review
Reply from Blackcatcard
Dear Francisco J Garcia-Santos,
We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
-------
Upd:
Dear Francisco J Garcia-Santos,
Thanks for the review. You have not provided the requested details via the form the last time, that's why we were not able to identify you. If you would be kind to provide your details this time, we will be able to look into your case in depth and do your best to provide you with a solution.
Best regards,
Blackcatcard team
dormacy fee scam after years,avoid in any case
they do not care for your cancellation of account and two years later send you an email with announcement of dormacy fee of 15 bucks upoming months. on cancellation of account request once more they answer you no canccelation before you topup 15 euros for 24 months to equalize fees. but in account it is -15/+15 = 0 balance months per months and main page balance 0 too. so they just try to scam you. unless you pay them they do not close your account. reported to malta authorities or sure instant
16 June 2024
Unprompted review
Reply from Blackcatcard
Dear advertisingspace,
Dormancy fee occurs if a client has a Blackcatcard account, but it’s been inactive for over 6 months. We do our best to provide the best pricing to our clients, and you know the maintenance of your account is free for a client. However, when an account is inactive, its maintenance costs us money, which is unsustainable for us in the long run. If you don’t use your account — there is always an option to close it. In this situation, we don’t force you to pay a dormancy fee.
You can find more about dormancy fee here:
https://blackcatcard.com/blog/what-is-a-dormancy-fee-and-why-should-you-consider-it/
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
It seems to be evolving ...
My card is working again.
Here's an extract from the support response:
"[...]we are pleased to inform you that the cause of unsuccessful card transactions on your cards has been eliminated. Your current cards are active for use again and you can use them for all necessary operations[...]"
15 June 2024
Unprompted review
Reply from Blackcatcard
Dear Jerome,
The issue has indeed been resolved.
We thank you for the trust, understanding, and patience you have shown us while we were addressing this issue.
We will continue to strive to develop and improve our service for you.
Best regards,
Blackcatcard team
WARNING: BlackCatCard is a SCAM – Do NOT Trust Your Money Here!
Rating: 1 star = 0 Stars
I had a horrendous experience with BlackCatCard that I must share to warn others. First and foremost, BlackCatCard is NOT a bank; it is an Electronic Money Institution (EMI), which means your funds are not guaranteed or protected.
I joined BlackCatCard attracted by their 4% interest program, but my experience quickly turned into a nightmare. For months, I dealt with card payments not working, ATM withdrawals failing, and account functionality deteriorating. Despite constant assurances that they were “working on it,” no real solutions were ever provided. The situation got so bad that I feared losing all my money.
After numerous failed attempts to top up my iCard account with a handful of money due to BlackCatCard's incompetence, I had no choice but to transfer my funds from their cryptowallet. This desperate move cost me nearly €500 in fees and conversion charges. This loss is solely because BlackCatCard is completely unreliable and fails to ensure the security of their customers' funds.
A representative on their chat service even admitted that funds are kept in a separate bank account. This was later confirmed by one of their assistants. But what good is this if you cannot access your money when you need it?
Their hidden fees are outrageous, and the uselessness of their cards in Google, Apple, and other wallets makes them even more worthless. Customer service is non-existent; responses are automated, and any escalated tickets remain unresolved for months. In the last month alone, over 10 of my tickets were ignored.
BlackCatCard is on the brink of collapse. The absence of SEPA transfers is a clear sign they are trying to prevent mass withdrawals. Unless they refund the money I lost in fees trying to rescue my funds, I will not remove this review.
I urge everyone to steer clear of BlackCatCard. Opening an account with them is like walking into the lion's den. I must be honest and empathetic to prevent others from suffering the same fate. Save your money and avoid this scam at all costs.
14 June 2024
Unprompted review
Reply from Blackcatcard
Dear MCR TJ,
Previously you contacted us about unsuccessful transactions with your card. We identified an error in authorizing transactions using your card within the processing of the international payment system Mastercard and we sincerely apologize for the inconvenience caused.
We have actively worked with the payment system to resolve this issue at the system level as soon as possible and are pleased to announce that the cause of the unsuccessful card transactions on your cards has been eliminated. Your current cards are again active for use, and you can use them for the necessary operations.
Thank you for your understanding and patience shown during the resolution of the issue.
Regarding the situation with SEPA transfers:
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Since 2024 just a piece of s..t
was realy good for many years, realy 10 stars worth but since beginning of 2024 its just useless.
IBAN doesnt work, so you cant recieve or send any money with sepa. top ups with mastercard will just be on-hold forever and they tell you "they are waiting for confirmation"... i managed to get my money back by sending from Blackcatcard mastercard to another bank mastercard!. If you try to get a physical Card dont try, nothing will arrive.
We are nearly waiting 6 months now and still nothing works. They just changed their excuses but its still the same s..t. Dont waste your time with the support, they will always tell you the same copy paste answers
14 June 2024
Unprompted review
Reply from Blackcatcard
Dear Daniel Gutting,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Its not ok
Its not ok. From 8 june morning I want buy my vitamins.(to send from paypal to black cat card no problem, money received very fast.. You want use now that money? Not possible.. ) But i can't. Because my IBAN are blocked. "Account creation in progress"... TOO Many days. When i read coments, i understand. We all are scamed.
8 June 2024
Unprompted review
Reply from Blackcatcard
Dear Isabella Asmodeus,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Still nothing after 1 month
registered an account online. Gave all the required information and ordered the card through express delivery. Now, 1 month later, I can open the app, but still no IBAN, and I haven't seen the card. Only reply I get from customer support is please wait.
11 May 2024
Unprompted review
Reply from Blackcatcard
Dear LVG,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Card is not working anymore
Card is not working anymore. I suggest everyone to withdraw via crypto asap. Support is useless and is able just to copy paste messages over and over
1 June 2024
Unprompted review
Reply from Blackcatcard
Dear Stefano Manzi,
Our team has already been notified and is awaiting your contact. Please, message us directly through the in-app chat or send an email to support2@blackcatcard.com. Our experts operate 24/7 and will thoroughly review your case at any time, and help you solve any arising issues as quickly as possible.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
Repeatedly I got major failures while…
Repeatedly I got major failures while purchasing through on-line. I was not able to get the air tickets in Europe and after numerous efforts to do so I got zero support from help desk. This situation is happening for the second time and since the last time they had made zero progress in improving the transaction service. Please note the support desk is only about “In case you have further questions or requests, please contact us - we'll be glad to help you. Have a nice day!”. The real professional assistance is not in their duties.I am really concerned on safety of my funds cause currently they are unavailable for usage.
Good side of support is the help while fixing the malfunction of app’s icon. They are really active towards assistance.
I hope the situation with IBAN assignment will be resolved really shortly and will not take forever.
8 June 2024
Unprompted review
Reply from Blackcatcard
Dear Maxim Bakshinskiy,
Our team has already been notified and is awaiting your contact. Please, message us directly through the in-app chat or send an email to support2@blackcatcard.com. Our experts operate 24/7 and will thoroughly review your case at any time, and help you solve any arising issues as quickly as possible.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
SEPA payments and other things
SEPA payments unaccessable, card always rejected, plastic card ordered with express 3 days delivery (paid for it), waiting for the delivery for 32 days now. 5 months they hold our company´s money, chat totally sucks.
6 June 2024
Unprompted review
Reply from Blackcatcard
Dear Matt,
Please ensure not to leave your personal data in public places (like this comment) as it is visible to all and this is quite unsafe. Protect your privacy and be aware of the information you share.
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
Regarding the issue with your card:
Our team has already been notified and is awaiting your contact. Please, message us directly through the in-app chat or send an email to support2@blackcatcard.com. Our experts operate 24/7 and will thoroughly review your case at any time, and help you solve any arising issues as quickly as possible.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
It seems like a scam
It seems like a scam. After 4 months without IBAN and sepa transfers ,now CREDIT CARD stops working.
I cannot use my money and they just tell you wait (how long??).
I will warn the authorities so maybe they can do something at least.
EDIT: as you can see, they just copy-paste the same message again and again, without reading what you say. Same with the Customer Care. CREDIT CARD is neither working since a week ago and I already told you through the app without any solution.
6 June 2024
Unprompted review
Reply from Blackcatcard
Dear Ferran Roca,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
Regarding the issue with your card:
Our team has already been notified and is awaiting your contact. Please, message us directly through the in-app chat or send an email to support2@blackcatcard.com. Our experts operate 24/7 and will thoroughly review your case at any time, and help you solve any arising issues as quickly as possible.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
_______
Upd:
Dear Ferran Roca,
We meticulously read and analyze all your reviews and comments. We have transmitted all this information to our colleagues who will inform you about the decisions via in-app chat and email. Please, keep an eye on the notifications. Also, don't hesitate to contact our support service, which is available 24/7 to assist you in resolving any issues you may encounter.
Best regards,
Blackcatcard team
They are holding my money since several…
They are holding my money since several months and I can’t transfer it. I’m really worried. I need my money and I can’t use it
4 June 2024
Unprompted review
Reply from Blackcatcard
Dear Fabio Faccin,
We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.
Best regards,
Blackcatcard team
Attention
Attention: Scam
Still no information, it's been over 3 months since their transition and SEPA transfers don't work. I think I lost my money. Don't go there !!!
(and you won't get my information because of your useless and inefficient support.)
-------------
no, I won't change my mind, even my card doesn't work anymore after several months, negative support response, no progress, everyone is full on the networks.
4 June 2024
Unprompted review
Reply from Blackcatcard
Dear cliente,
We do not engage in fraudulent or deceptive actions.
Our international money service operates with complete integrity and in full compliance with Maltese and European legislation.
Please rest assured that your funds are safe and secure, and under no circumstances will our licensed financial institution take possession of them.
Regarding the situation with SEPA transfers:
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
SCAM!!!!
SCAM!!!!! I will report this company to the Better Business Bureau. First Binance Pay stopped working. Their cards are being rejected by all merchants starting from June 1st and SEPA Payments are not working. So what exactly can you do? NOTHING! You can sit there and be scammed and laughed at in your face by scammers. I cannot believe Binanace associated their names with these thieves. Then again, Binance is a scam as well. They do not have a timeframe for any answer, the only answer is the issue is 'in the works', it will take 'some time' and they will 'get back to you'. Unreliable filthy thieves. They will definitely be reported. They cannot be free to handle people's money like this.
3 June 2024
Unprompted review
Reply from Blackcatcard
Dear Sid,
Blackcatcard is an international money service that was founded in 2019 and is based in Europe. It is issued by Papaya Ltd., licensed by the Malta Financial Services Authority as an Electronic Money Institution (EMI) with the registration number C55146.
We do not engage in fraudulent or deceptive actions.
Our international money service operates with complete integrity and in full compliance with Maltese and European legislation.
Please rest assured that your funds are safe and secure, and under no circumstances will our licensed financial institution take possession of them.
Regarding the situation with SEPA transfers:
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
Regarding the issue with your card:
Our team has already been notified and is awaiting your contact. Please, message us directly through the in-app chat or send an email to support2@blackcatcard.com. Our experts operate 24/7 and will thoroughly review your case at any time, and help you solve any arising issues as quickly as possible.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
More then 3 months they can't provide…
More then 3 months they can't provide SEPA payment method.
Constantly they move deadlines by telling stories how you need to wait to they set up your IBAN, since they have a lots of clients. Truth is, they didn't open one single new IBAN account. ECB is very interested for Blackcatcard in a negative way, and SEPA will not be solved by any time soon.
SWIFT also is not working, card2card or anything what can help you to top up account. Crypto is another story.
I can't top up my account at all, but in same time they put me in negative balance 45e for atm commissions 6 months ago.
Support is absolutely not helpful.
2 June 2024
Unprompted review
Reply from Blackcatcard
Dear Dubravko B,
We're truly sorry that you've experienced inconveniences at this time, precisely while we were transitioning to a new SEPA transfer service provider.
Currently, the replacement process is complete, and we are now connecting our clients to use the SEPA payments. Due to the technical complexities involved in the onboarding process, the connection of clients is done in stages, which might extend the time frame slightly.
Please wait for your new IBAN account to be assigned to you so you can make and receive SEPA transfers. As soon as this happens, you will receive a push notification in the app and an email with instructions on how to use your new account details.
We would also like to remind you that all our other services are fully functional and available for use.
These include services such as:
- Cryptocurrency service. Deposit, spend, and transfer your cryptocurrency!
- Payment card. Make purchases and withdraw cash from ATMs worldwide!
- Internal transfers.
We hope that one day your opinion might become better, as we trying our best to help our clients.
Best regards,
Blackcatcard team
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