Excellent customer support. Louise and team really went out of their way to check and give proper accurate replies -- something you dont see often among CFD brokers. Trade execution is by far the fast... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more
Company replied
Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
Blackbull is the best broker out there! They have the best spreads and offer the greatest service whenever you have questions Georgia is always happy to assist you with any questions! would alwas... See more
Company replied
Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louise was efficient resolving the…
Louise was efficient resolving the issue.
5 May 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
Louise helped me with many questions…
Louise helped me with many questions thanks to louise
5 May 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Just wanted to let you know that 2 of…
Just wanted to let you know that 2 of your employees have done amazing helping me with my journey with your company alongside setting up and understand your services Fernando and isabelle wright have both done an immaculate job.
4 May 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Fernando, Isabelle & Customer Experience Team | BlackBull Markets
Customer service from Jessica
Customer service from Jessica this morning was fast and very efficient....
4 May 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica just help me in all my…
Jessica just help me in all my questions thankyou
1 May 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Louise had amazing customer service
1 May 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
I had significant difficulties with… card and withdrawals..
I had significant difficulties with deposits and withdrawals and was very confused about the cards. However, dear Jessica took a lot of time to assist me and helped me tremendously. Therefore, thank you very much — I truly appreciate it. I can only express my gratitude. Many thanks to Jessica for her work, time, and patience.
30 April 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Alvaro is excellent on chat support
Alvaro is excellent on chat support - providing exactly what you need. The trading interface is very good - no issues at all - withdrawals all occuring in a timely fashion - highly recommend this broker.
29 April 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Alvaro & Customer Experience Team | BlackBull Markets
Louise helped me out swiftly with no…
Louise helped me out swiftly with no issues. Great broker to work with
29 April 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
I had issues with Loging into the…
I had issues with Loging into the Account ...Louise ..helped me to get out of the situation ...it took a lot of Patience and time from her to do that ..but still she was very forthcoming to assist ...took care of all the security issues and got me out of the situation .*****
29 April 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Struggling to find the leverage…
Struggling to find the leverage calculator, Contacted support centre and Louise helped me with that, She was quick with that and helpful.
28 April 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
No nonsense effective help by Izzy
Izzy, a great lean and mean no nonsense client succes manager. And boy what a succesfull help Izzy did. Again one word GREAT!!!
27 April 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Izzy & Customer Experience Team | BlackBull Markets
Service is always really good
Service is always really good. Louise was fast and accurate with her information.
27 April 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Never received my withdrawal
Never received my withdrawal. After being told 4 days, 7 days, maximum 14 days and then file a dispute.
I then filed a dispute and have still never received my withdrawal.
1 December 2025
Unprompted review
Reply from BlackBull Markets
Hi, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.
Louise was quick to respond on my…
Louise was quick to respond on my queries
24 April 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Excellent service 10/10 "Louise you are…
Excellent service 10/10 "Louise you are the best attended my brother thank you
23 April 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
Jessica is one who reply me from…
Jessica is one who reply me from WhatsApp. She is rlly friendly. And answering my question rlly fast and clear. It’s time saving and pleasure to talk. I am so happy is Jessica on the line
23 April 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Jessica really helped me alot today
Jessica really helped me alot today. Much appreciated.
21 April 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
great communication and quick help
21 April 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Customer Experience Team | BlackBull Markets
Jessica helped me out today
Jessica helped me out today. Awesome service, thanks Jess
21 April 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
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