Excellent Service... Very Flexible... Some times you find it just by your home so you don't have to run here and there (Bus stations etc) to find a transport. Most Economical even booked at... See more
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I've used this service many times, in different countries. But the last two trips have been disappointing. The first time, the driver simply didn't want to take me to my destination. And the second ti... See more
Company replied
All good! The only thing that sometimes irritates me is that some drivers don’t confirm the start and end of the travel, which affects the discount for passengers, even if the passenger has confirmed... See more
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I went to Munich with Claire and it was a super and comfortable trip. She's so nice, talkative and patient person. By mistake I took a wrong train and she didn't have any problem to pick me up in anot... See more
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Company details
Written by the company
BlaBlaCar Bus, train, carpooling : Go anywhere with the BlaBlaCar app. Compare and book the best rides at low prices. Take your pick from thousands of destinations and travel across 22 countries.
Contact info
84 avenue de la République, 75011, Paris, France
- https://support.blablacar.com/s/
- blablacar.com
4.3
Excellent
16K reviews
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19 March 2026
Reply from BlaBlaCar
We're glad you had a very good experience. Thank you for sharing your positive feedback with us; we appreciate it.
This is just a terrible service
This is just a terrible service! The price of fuel has risen, the price for the trip is purely symbolic, they block the profile for no good reason, just because of the complaint of one user. Unreasonable. In Ukraine this is a terrible service, especially the support (Lyudmila), who answer whenever they feel like it
18 March 2026
Unprompted review
Reply from BlaBlaCar
Hi.
We are truly sorry to hear about your negative experience and the frustration regarding your account status and our support service. We aim to maintain a fair community for all our members, and we regret that you feel let down by our recent decisions and response times.
To allow our team to take a closer look at your specific situation, please reach out to us directly through our contact form: https://www.blablacar.co.uk/contact.
We value your feedback and hope to find a way to improve your experience with us.
Best regards,
Bus was an hour late and BlaBlaCar blamed me
Booked a spot on the bus from Venice to Trieste. I arrived 20 minutes early to the stop waited for 50 minutes after the departure time, and the bus never showed up. Never received any notification. Customer support impossible to reach. I left, bought a train ticket, and finally heard back from BlaBlaCar days later. A customer service agent scolded me and said that the bus showed up on time and collected all other passengers, and that it was my fault for probably standing in the wrong place. I knew this couldn’t be true because I was watching every bus that arrived. Well, only when BusBud (whom I purchased the ticket from) reached out to BlaBlaCar did they admit that the bus was 58 minutes late. So, there’s proof that I got lied to. Still, BlaBlaCar refused to refund the ticket price. I would never use their service, and if I hadn’t purchased through BusBud, I’d have never found out what really happened. UPDATE: BlaBlaCar responded with the same contact form I initially used to get in touch with them. These automated responses are not helpful. I’ve read other reviews and see now that buses going missing, and BlaBlaCar lying about them arriving punctually, is a common practice of theirs, as many people are complaining of the same thing. This bus service should not be allowed to operate. And it seems a blessing my bus never showed since the onboard experience sounds hellish!
6 March 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are truly sorry to hear about the frustration caused by the delay and the communication issues you experienced during your trip from Venice to Trieste. This certainly does not reflect the high standard of service we aim to provide, and we apologise for the initial misinformation regarding your bus's arrival.
While we cannot process specific booking requests here, we would like to look into how your case was handled. Please reach out to our team via our contact form at https://www.blablacar.co.uk/contact so we can investigate this further for you.
We hope to have the chance to regain your trust in the future.
1 ere experience 👍👍👍👍
Tres bonne communication a travers l application. Disponibilité de l hôte chauffeur..souplesse de sa part
16 March 2026
Exellente service
15 February 2026
Unprompted review
Reply from BlaBlaCar
Hi. We're glad you had a very good experience. Thank you for sharing your positive feedback with us!
They stole my luggage from the base of…
They stole my luggage from the base of the bus. BlaBla driver did not give me ticket of my luggage that insurance used against me later.
1. Driver was late and than he hurried up
2. They leave door of the storage open without caring (I only followed what driver told me)
3. They did not give me luggage ticket that is an obligation for them. The driver told me that my ticket is a luggage ticket.
4. They don´ttake responsability for the luggages. They never say - take care about your luggage, because we are just not responsible. They just don´t care.
5. I called to their central office immediately after the theft and apparently they are supposed to give me a confirmation letter about what happened. They did not.
They are an irresponsible company. Blabla represents very low level of service as most of the french services. They can shake hand with the insurance. Those that understand English, run away from this country.
11 February 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about the loss of your luggage and the frustrating experience you had with our service and the documentation provided. This is certainly not the level of care we aim to deliver to our passengers.
We would like to look into this further for you, so please reach out to our team via our contact form at https://www.blablacar.co.uk/contact so we can review your case. We hope to have the opportunity to regain your trust in the future.
Best regards,
A very good experience with laura
2 March 2026
Reply from BlaBlaCar
We're glad you had a very good experience. Thank you for sharing your positive feedback with us; we appreciate it.
wonderful ride
10 March 2026
Reply from BlaBlaCar
Hello! Thank you so much for sharing your positive experience with us.
We are thrilled to hear that you had a great journey and truly appreciate your 100% recommendation. It is wonderful to have you as part of our community.
We look forward to seeing you on the road again soon!
I did not took the trip but still I…
I did not took the trip but still I have been charged for the journey. The driver did not arrive and still accepted the request
7 March 2026
Reply from BlaBlaCar
Hello. We are truly sorry to hear about your experience.
Please reach out to our team through our contact form so we can look into this for you: https://www.blablacar.co.uk/contact.
We appreciate your feedback and hope to provide you with a much better experience next time.
Location
My passenger had placed a wrong location, my destination was Antwerp and he had the location to Deinze,, i drived him to deinze and then he said no im also going to Antwerp
He paid less and i made some extra km
9 March 2026
Reply from BlaBlaCar
Hello! Thank you so much for sharing your positive experience with us.
We are thrilled to hear that you had a great journey and truly appreciate your 100% recommendation. It is wonderful to have you as part of our community.
We look forward to seeing you on the road again soon!
Scammers!!
You just became the biggest scammer and greedy company in Europe, you disgust me! 30% commission and more!!! I wish the CEO and all his share holders to go to hell! I was there in 1997 when Covoiturage.fr started where humanity was still existing, but now 👎
7 March 2026
Unprompted review
Reply from BlaBlaCar
Hello. We are truly sorry to hear about your experience.
Please reach out to our team through our contact form so we can look into this for you: https://www.blablacar.co.uk/contact.
We appreciate your feedback and hope to provide you with a much better experience next time.
I am really satisfying with the service…
I am really satisfying with the service of BlaBlaCar so far, it is appreciable.
Thank you
7 March 2026
Reply from BlaBlaCar
Hello! Thank you so much for sharing your positive experience with us.
We are thrilled to hear that you had a great journey and truly appreciate your 100% recommendation. It is wonderful to have you as part of our community.
We look forward to seeing you on the road again soon!
Reply from BlaBlaCar
Bonjour, et merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé l'organisation de vos trajets simple et efficace grâce au covoiturage.
Votre satisfaction est notre priorité, et nous restons à votre entière disposition via notre formulaire de contact si vous avez la moindre question : https://www.blablacar.co.uk/contact.
Au plaisir de vous retrouver très bientôt sur nos routes !
Reply from BlaBlaCar
Hello! Thank you so much for sharing your positive experience with us.
We are thrilled to hear that you had a great journey and truly appreciate your 100% recommendation. It is wonderful to have you as part of our community.
We look forward to seeing you on the road again soon!
This company is about people and service
On February 13 I was sure to miss my connection in Lyon, towards Montpelllier, I had already cancelled the connection.
When we arrived, the coach was still there AND the driver, only speaking Spanish, was flexible enough to let me get on the bus - oh what a relief after 13hrs of travelling and still having 4hrs more to go - and client service in the Netherlands were very friendly and flexible to sort out the financial / administrative side of the cancelled ticket I travelled with.
This company is about people and service, a long way from distant airline hostesses that so often propose preprepared lines about what is not possible ......
Thank you Blablapeople!
13 February 2026
Unprompted review
Reply from BlaBlaCar
Hello! Thank you so much for sharing such a heartwarming experience.
We are delighted that our driver’s flexibility and our Dutch support team could turn your stressful situation into a relief; it truly reflects our commitment to putting people first. We will be sure to pass your kind words along to the teams involved.
Safe travels on your future journeys with us!
Reply from BlaBlaCar
Hello! Thank you so much for sharing your positive experience with us.
We are thrilled to hear that you had a great journey and truly appreciate your 100% recommendation. It is wonderful to have you as part of our community.
We look forward to seeing you on the road again soon!
reservation correcte mais beaucoup de…
reservation correcte mais beaucoup de point de rencontre ne sont pas facile a trouver
1 March 2026
Reply from BlaBlaCar
Bonjour,
Nous vous remercions d'avoir partagé votre expérience et nous sommes ravis que votre réservation se soit bien passée. Nous prenons note de vos remarques concernant la difficulté de trouver certains points de rencontre afin d'améliorer la précision de nos indications.
Si vous souhaitez nous donner plus de détails sur les lieux concernés, n'hésitez pas à nous contacter via ce formulaire : https://www.blablacar.co.uk/contact.
En vous souhaitant de très beaux prochains voyages avec nous !
L'équipe BlaBlaCar
Reply from BlaBlaCar
Hello! Thank you for sharing your positive experience with us.
We are delighted to hear that your journey was smooth and that you found the service to be great value for money. Providing a seamless and affordable travel experience is exactly what we strive for.
Safe travels on your future journeys!
Handy platform to match passengers and drivers for car traveling specific routes
The app provides pre-agreed hitch hiking for a relative cheap price. Use it sometimes as a driver as well as passenger for certain car trips. Investing some time in communication with drivers or passengers to make clear agreements is valuable
22 February 2026
Unprompted review
Reply from BlaBlaCar
Hello! Thank you for sharing your experience and for being a valued member of our community as both a driver and a passenger.
We are glad to hear you find the platform useful for affordable travel, and we truly appreciate your tip regarding the importance of clear communication between members. If you ever encounter an issue or need assistance with a specific trip, please feel free to reach out to our team via our contact form: https://www.blablacar.co.uk/contact.
We wish you many more pleasant and safe journeys on the road!
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