Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
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Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the A... See more
Company replied
My account was blocked - Ticket 679331 Some days before my account was blocked without any reason or explanation. Please help me. I passed all checks and sent all documents and answers to qu... See more
Company replied
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I h... See more
Company replied
Company details
- Cryptocurrency Service
- Bank
- Currency Exchange Service
- Finance Broker
- Money Transfer Service
- Payment Service
Written by the company
OWN YOUR FUTURE. LIVE ON CRYPTO. Grow your wealth by managing bitcoin, ether, and euros securely in one app. Spend instantly with your bank account and Visa card. FREEDOM OF TRANSACTION. 💸 Blend tomorrow's money into your daily life and secure your financial independence. 🏦 YOUR IBAN WITH INSTANT BANK TRANSFERS Deposit and withdraw euros to your bank account instantly using your personal IBAN. 🔐 STORE CRYPTO YOUR WAY Send, receive, and store your crypto securely using your biometrics. 🔄 TRADE CRYPTO 24/7 INSTANTLY Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates. 📈 GROW YOUR WEALTH Invest automatically and reduce risk with daily, weekly and monthly savings plans. 💳 SPEND CRYPTO WITH VISA CARD Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs. 🇪🇺 MADE FOR EUROPE Available for residents in 29 countries across the European Economic Area. 💪 ESTABLISHED 2014. NEVER BEEN HACKED. 4.4 App Store rating 150k downloads €3b transaction volume €500m assets under management Made with 💚 in Berlin.
Contact info
Am Treptower Park 75, 12435, Berlin, Germany
- bitwala.com
You should know
3.0
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since I have opened an account at Nuri…
Since I have opened an account at Nuri they never send me the Visa debit card…!
Mailed them and then they gonna ask me for confirmation if my address is correct.
You guys have all my information and now you want me to confirm every time if the information is correct. You guys are horrible!
10 June 2022
Unprompted review
Reply from Bitwala
Hi To,
Thanks for your honest words. This indeed sounds really horrible. Have you already gotten your card or confirmation yet? If not, please answer to the request we sent you on Trustpilot with your ticket number so that we can speed up the process for you.
Thanks for your support and have a great day! 💜
Your Nuri Review Team
Thieves give me my money back why are…
Thieves give me my money back why are doing this to me
9 June 2022
Unprompted review
Reply from Bitwala
Hi Jay Shades,
Thanks for your review. Could you please reach out to our customer support team and tell us a litte bit further what happened to you? 👉🏻https://support.nuri.com/hc/en-gb/requests/new
We would love to assist you here as we can assure you we're not intending to steal your money 🤞🏼
Have a great day! 💜
Your Nuri Review Team
They closed my account but I got my money in the end
Updating my review as I did get my money after about a week wait on the support tickets. Still disappointed they closed my accounts, I liked the bank. Great idea, but bad banking partner they have. Probably fine for small amounts and day to day banking, but don't use it as a main bank account for large transactions or amounts, or their banking partner will close your account. Like many smaller banks / fintechs their partner Solarisbank doesn't know how to handle compliance for larger amounts and just panic and close your account....
8 June 2022
Unprompted review
Reply from Bitwala
Hi Irritated,
Thanks for your honest feedback. We're very sorry to hear your account got block and you weren't able to reach us yet. We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual.
Your ticket numbers were forwarded internally and of the the agents of our customer support team will contact you briefly.
We know this is very frustrating but thanks for your support and patience and have a nice weekend! 🏝
Your Nuri Review Team
Not letting me send my money
I have created a Nuri account as I heard some good things but now I am having serious problems. I invested in Bitcoin with my Nuri account and then tried to send it to an external wallet but it won’t let me send. It asks me for a sms one-time-password to send the money but they are not sending me the sms, I have submitted multiple requests with no answer I am starting to think this is a scam because it won’t even let me sell my bitcoin now. I have 300 euros in my Nuri account and they are not letting me send it or trade it? 647340 Is my ticket number I hope you can resolve this without further trouble.
7 June 2022
Unprompted review
Reply from Bitwala
Hi Asu,
thanks for your feedback and handing in your ticket number. To begin with the most important: You didn't fall for scam - As we are currently experiencing a high volume of tickets, our response time are a little bit higher than usual. We apologize for that and do anything to meet the high number of incoming tickets 😥
We already forwarded your ticket number internally and one of your agents from the customer support team will reach out to you briefly to assist you with the issue described so that you can use our Nuri account trouble-free soon.
Thanks for your your patience and have a great day! 💜
Your Nuri Review Team
Edit: If we could kindly ask you to try requesting your mTAN, then switch your phone into flight mode, wait 5 seconds and then switch flight mode back off. This should hopefully resolve the issue 🙏🏻 Let us know whether you still need help (For urgent matters you can always contact us on Social Media with your ticket number. On Facebook, Twitter and Instagram you can find us by looking for “NuriBanking”).
Verification was really an unwelcome…
Verification was really an unwelcome process. They got angry they heard someone at the background and said something to me twice. Now i cant make an account anymore. only apply when you have nobody in the room with you.
7 June 2022
Unprompted review
Reply from Bitwala
Hi Tierro,
Thanks for your time leaving us some feedback. We're very sorry to hear about the experiences regarding your verification. Since the registration process is handled by our verification partner IDnow, we'll make sure to pass on the feedback and apology on their behalf for this experience.
Normally you should be able to register after this regardlessly so if you would like you to give us another chance, please get in touch with us: https://support.nuri.com/hc/en-gb/requests/new
Otherwise answer to the request we sent you on Trustpilot with your e-mail address so that we can check the case for you.
Sorry again and have a great week!
Your Nuri Review Team 💜
Address verification very slow due to wrong postcode on their systems
I cannot verify address because my postcode is wrong in their address verification database and after raising support ticket on 2nd June no answer yet. Support tickets 644496 and 646125
6 June 2022
Unprompted review
Reply from Bitwala
Hi GG,
thanks a lot for sharing your honest feedback and the ticket numbers that we already forwarded internally.
The problem is known unfortunately so one of our agents of our customer support team will get back to you shortly and assist you with the problem. Sorry for the inconvenience and thanks a lot for your patience and support 💜
Your Nuri Review Team
This morning my account was locked with…
This morning my account was locked with NO obvious reason. Was in the shop to get food and card was declined. Directly contact support ... but 6 hours later still NO reply. I try to find a number I can call... but did not find it.
Ticket no. 645521
Support answered after I send about 25 mail's
Reason for blocking my account is I changed my phone number.... crazy. They not contact me or call. Just block the account. Now I had to send a phone bill and copy ID to unlock. I did this direct lo have access to my funds. They confirmed to receive it but the account is still locked. Crazy Bank and support system. DO NOT TAKE A ACCOUNT HERE
5 June 2022
Unprompted review
Reply from Bitwala
Hi Jeffery 👋🏼,
Thanks for reaching out to us. First of all, we'd like to apologize for the delayed response. We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual.
Occasionally accounts are blocked for security reasons and wie know this is super frustrating, but we kindly invite you to check your email inbox - here should be an answer from us waiting for you 🤗
Have a nice weekend 🏝
Your Nuri Review Team
Waiting for my transfer from my Nuri…
Waiting for my transfer from my Nuri account to my bank account(in the Netherlands) for weeks already. Nobody is responding to my emails and you cannot reach the customer support otherwise. I think my grown money on Nuri is gone. I think they are thieves.
4 June 2022
Unprompted review
Reply from Bitwala
Hi Ken,
Thanks for your feedback. First of all, we can reassure you that Nuri is not stealing your money. Nevertheless, we would like to apologise for the delay in our response caused by an unusual high number of tickets at the moment 😥
As we'd like to investigate further and provide you a solution for this situation, please answer to the request we sent you on Trustpilot with your ticket number so that we can speed up the process for you.
Thanks for your support and have a great weekend! 💜
Your Nuri Review Team
After being a bit sceptical with Nuri…
After being a bit sceptical with Nuri app I have to say that it is a very reliable and secure way of saving and managing wealth.
Bank & cripto options in btc and eth work perfectly. You can make bank transfers,deposits,and cripto investments in just one reliable app. Solaris Bank is doing a great job partnering with this project as it has a lot of growth potential in the near future.
Fully recomendable.
3 June 2022
Unprompted review
Reply from Bitwala
Hi Rafa,
Thanks for your kind words, we truly appreciate your support. 💪🏻
Have a great day!
Your Nuri Review Team 💜
I opened my account just a few weeks…
I opened my account just a few weeks ago. Easy process. I Have already encounter the first technical issues on selling bitcoins and so far no response. In a 24/7 market like a crypto it is unacceptable not to have a quick response which in other cases can cost you real money!
Something is wrong here…. I will not discuss about the differences between Nuri and other platform on their purchase of bitcoin … outrageous
2 June 2022
Unprompted review
Reply from Bitwala
Hi Emmanuel,
thanks a lot for your honest review as this is really helping us improving our services 🙏🏻 First of all, welcome on board and we're happy to hear your onboarding process went smoothly. 💜
On to your negative experience: As you already mentioned, we were experiencing some technical issues regarding buying and selling Bitcoin. We know this can be really frustrating especially since we are operating in a dynamic market environment and delays cost money. So we apologize for the inconvenience and want to let you know that what we are already working with the highest priority. 😥
Thanks again for sharing and have a great week!
Your Nuri Review Team
Very simple and easy to handle.
Very simple and easy to handle.
Free Credit Card with great design.
Much love to Nuri :)
1 June 2022
Unprompted review
Reply from Bitwala
Hi Noah,
thanks a lot for 5 stars. This truly goes down like oil 🥺 Have fun with your credit card and have a great rest of the week 🤑
Thanks for your love & support and best from your Nuri Review Team 💜
I'm using Nuri since day one and really…
I'm using Nuri since day one and really like it. With the savings plan, I can invest automatically in BTC and ETH and grow my wealth to become financially independent. thank you!
29 May 2022
Unprompted review
Reply from Bitwala
💜 🥺 ✌🏻
mTan not working for operations crypto
Any operation regarding selling or transfering bitcoins failed due to not receiving mTan via SMS. Buying bitcoin succeeded, logging in and sepa transfers i receive sms. But i cannot transfer it to an external wallet or sell it back to fiat. Now my funds are stuck within my nuri wallet.
Request
639157
639232
27 May 2022
Unprompted review
Didn't receive sign up bonus
Didn't receive sign up bonus, didn't receive referral bonus.
After contacting them about it they didn't reply.
27 May 2022
Unprompted review
Reply from Bitwala
Hi Emanuel,
Thanks for reaching out to us and sorry for our late response 😥 As we'd love to assist you with the missing referral bonus, please answer to the request we sent you on Trustpilot with your ticket number so that we can speed up the process for you. 💜
Thanks for your support and have a great day!
Your Nuri Review Team
With Nuri Bank Transact from Crypto to Fiat like a PRO
Hi all, I have being using NURI for 12months or more and to be honest I don't have enough works to describe how satisfied I am with Support provided. For anyone looking into get into Crypto and what's to be able to spend your crypto without much of fuss. NURI is the perfect tool for the job. With NURI you can basically use your BTC or ETH and be able to withdrawn directly from any ATM world wide.
25 May 2022
Unprompted review
Reply from Bitwala
Hi Tchize,
can't thank you enough for your awesome review 🥺 It's truly amazing to know you on board for a full year and to hear you are so happy with our app plus you already collected some positive experiences with our Customer Support Team 💜 Always happy to help you!
Thanks for sharing and have fun with Nuri.
Your Nuri Review Team
is This Nuri bank a bunch of thiefs????
is This Nuri bank a bunch of thiefs????
its been more than a month since they shut my account without a proper reason...I dont care really (theare are plenty of banks around). The point is that i had sent them several emails providing a new account for them to transfer my funds there (that they asked me) and so far no answer whatsoever... They dont reply, no telephone number that replies... a f*** nightmare... is this the german seriousness???
23 May 2022
Unprompted review
Reply from Bitwala
Hi Jose Castillo,
Thanks for your feedback. As we'd like to investigate further and provide you a solution for this situation, please answer to the request we sent you on Trustpilot with your ticket number so that we can speed up the process for you.
Thanks for your support and have a great day!
Your Nuri Review Team👀
Reply from Bitwala
Hi Alan Doev,
Thanks for your rating. We would appreciate it, if you could explain to us what you didn’t like about Nuri as your feedback helps us with our next improvements. You can send us your feedback to feedback@nuri.com. 💜
Thanks in advance and have a wonderful day!
Your Nuri Review Team
Everything is good but sometimes…
Everything is good but sometimes support team does not reply the ticket we made , I have made a couple of tickets but no answer even after a week. The last one is 634472. Please let me know about it
I think it's better to have live agent. Because sometimes it may be an emergency situation.
Thank you
22 May 2022
Unprompted review
Reply from Bitwala
Hi Ramin Nazari,
Thanks for taking the time to leave us such lovely feedback. 💜
It's truly awesome to know that you were overall having a good experience with us. Also thanks for your ticket number that we forwarded internally. One of our agents from the customer support team will get in touch with you shortly and inform you about the next steps. Thanks for your patience!
Kind regards
Your Nuri Review Team 🌞
It's a good app bank and crypto…
It's a good app bank and crypto exchange. But I will not give 5 stars because I Invited 2 friends and the bonus was not given neither to me and them.
My Request are:
633753
630241
21 May 2022
Unprompted review
Reply from Bitwala
Hello Antonio Capalbo!
Thanks for your ticket number that we forwarded internally. One of our agents from the customer support team will get in touch with you shortly and inform you about the next steps. Thanks for your patience!
Kind regards
Your Nuri Review Team 🌞
Worst expirience ever
Worst expirience ever, after refusing payout of referral program, they dont even have dignity to respond to email, they should be reported to they license provider, because all of this is one big scam.
Btw my request is number
627975
20 May 2022
Unprompted review
Reply from Bitwala
Hey Vinko Kraljević!
Thanks for your ticket number that we forwarded internally. One of our agents from the customer support team will get in touch with you shortly and inform you about the next steps. Thanks for your patience!
Your Nuri Review Team 👀
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