Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
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Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the A... See more
Company replied
My account was blocked - Ticket 679331 Some days before my account was blocked without any reason or explanation. Please help me. I passed all checks and sent all documents and answers to qu... See more
Company replied
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I h... See more
Company replied
Company details
- Cryptocurrency Service
- Bank
- Currency Exchange Service
- Finance Broker
- Money Transfer Service
- Payment Service
Written by the company
OWN YOUR FUTURE. LIVE ON CRYPTO. Grow your wealth by managing bitcoin, ether, and euros securely in one app. Spend instantly with your bank account and Visa card. FREEDOM OF TRANSACTION. 💸 Blend tomorrow's money into your daily life and secure your financial independence. 🏦 YOUR IBAN WITH INSTANT BANK TRANSFERS Deposit and withdraw euros to your bank account instantly using your personal IBAN. 🔐 STORE CRYPTO YOUR WAY Send, receive, and store your crypto securely using your biometrics. 🔄 TRADE CRYPTO 24/7 INSTANTLY Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates. 📈 GROW YOUR WEALTH Invest automatically and reduce risk with daily, weekly and monthly savings plans. 💳 SPEND CRYPTO WITH VISA CARD Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs. 🇪🇺 MADE FOR EUROPE Available for residents in 29 countries across the European Economic Area. 💪 ESTABLISHED 2014. NEVER BEEN HACKED. 4.4 App Store rating 150k downloads €3b transaction volume €500m assets under management Made with 💚 in Berlin.
Contact info
Am Treptower Park 75, 12435, Berlin, Germany
- bitwala.com
You should know
3.0
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Am using Nuri from the first Bitwala…
Am using Nuri from the first Bitwala days. This is the best experience so far regardless crypto. Absolute winner, on par with Bitstamp and far above Binance etc. Nuri is league for itself.
11 July 2022
Unprompted review
Reply from Bitwala
Hey there,
We are happy that you had such a great experience with Nuri and that you are such a long time customer ✨ Thanks for sharing your positive feedback with us and have a wonderful week 💜
Best regards,
Your Nuri Review Team
Fast and reliable service!
11 July 2022
Unprompted review
Reply from Bitwala
Hey Kelvin,
Thank you very much for your review and the positive feedback 😊
Best Regards,
Your Nuri Review Team 💜
Account blocked without reason and support doesn’t reply
2 weeks ago I registered a bank account with Nuri, verified it with a video call. I sent my new account details to my employer to receive salary there.
A week ago I got a message that my account is temporarily locked without explaining a reason. I sent a request to support immediately, asking for reasons and to unblock it. My salary is already on the account and it’s blocked and nobody is replying me. Couple days ago I sent a follow-up request to support — no response.
My request number is 669764.
I am very upset and disappointed. My profile was checked, I got blocked without reasons, my money is stuck in a locked account and support is ignoring me. Please take action and unblock my account.
10 July 2022
Unprompted review
Reply from Bitwala
Hi Alexandra,
thanks for sharing your experience with us.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
And thanks for handing in your ticket number that we forwarded internally to make sure your request gets prioritized.
Best,
Your Nuri Review Team
Nuri stolen my money
I opened an account in May. There was a problem with the address, but customer service helped to sort it out. I ordered a card, I did not receive the first card. I ordered again, received the card, activated it. I confirmed my identity, I confirmed my address. I received several small transfers to the account, everything was fine until I transferred a larger amount of 1500 euros from my other personal account. After a few days, the account was blocked, but the reason is explained. The strangest thing is that first I received a letter that:
"We regret to inform you that your request to open a Nuri account has not been approved by our partner Solarisbank. Unfortunately, this means that we cannot offer you an account at this present time."
But I already had an account and used it for 2 months. And the next letter was:
"Your Nuri account has been temporarily locked.
This means you will not be able to login to your account. Any active sessions have also been closed.
We will be in touch shortly with further information."
I filled out even 3 requests:
Your request (670981)
Your request (670988)
Your request (673146)
But so far no one is going to explain why the account is blocked precisely after the transfer of larger amounts of money.
I need my money, I was going to spend it on my new card and now I'm out of it.
SUPPLEMENT
I received a reply that Solarisbank is terminating the contract with me. The account was unblocked and allowed to be used until September 5. and then closes. But for what reason is not specified. I asked him to name the reason. At least I could withdraw the money
9 July 2022
Unprompted review
Reply from Bitwala
Hi Ruta,
Thanks for your detailed review. What a journey 😥 We're very sorry that your account was closed. As this is carried out by our partner bank Solarisbank, this is something we unfortunately don't have any impact on. Glad to read in you supplement that in the meantime you were able to withdraw your funds successfully.
In case you have any other questions regarding the process or anything else, please feel always free to get back to us for further assistance: https://support.nuri.com/hc/en-gb/requests/new
We thank you for your patience and understanding and wish you
a super nice weekend 💜
Your Nuri Review Team
Reply from Bitwala
Thank you Peter, means the 🌎
Have fun with Nuri and enjoy your rest of the week ✌🏻
Your Nuri Review Team
Awful company, blocked withdrawals.
Awful company, first they blocked me because referral programme violations, now I can't withdraw my Bitcoin from platform, complete scam and trash.
4 July 2022
Unprompted review
Reply from Bitwala
Hi Matej,
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
In case you have any other questions, please feel free to get back to us for further assistance: https://support.nuri.com/hc/en-gb/requests/new
Best,
Your Nuri Review Team
Not Response from Nuri I need Help
I have recently just opened a bank account with Nuri,
It has been 2 months and I still NOT received my bank card. I have checked my address is correct and have just recently had to pay and order a new card so see if this one will come. As I can’t get my money out without a card.
I have tried emailing numerous times with no response whatsoever. I am really hoping the company can help me with this.
4 July 2022
Unprompted review
Reply from Bitwala
Hi Khaya,
Thanks for your feedback. We're very sorry you haven't recieved your debit card yet. As we were experiencing some delivery problems recently, some customers unfortunately have to wait longer than usual for their card. As we'd like to investigate further and provide you a solution for this situation, please add your ticket number to your review OR reach out to us through social media so that we can speed up the process for you.
Thanks for your support and have a great day!
Your Nuri Review Team
Fast and good messaging
1 July 2022
Unprompted review
Reply from Bitwala
Hi Bert,
Thanks for your kind words, we truly appreciate your support. 💪🏻
Have a great day!
Your Nuri Review Team
Could not verify account
Could not verify account, app kept crashing and lagging and just generally terrible user experience. Decided to check some reviews and glad I did, would avoid these guys like the plague.
30 June 2022
Unprompted review
Reply from Bitwala
Hi Dave,
Thanks for your rating. We're sorry to hear that you were overall dissatisfied with the experience. If you want to explain a little bit more about what you didn’t like, we would really appreciate that as your feedback helps us with our next improvements. You can send us your feedback to feedback@nuri.com. 💜
Thanks in advance and have a wonderful day!
Your Nuri Review Team
So still waiting 8 days later since my…
So still waiting 8 days later since my last review and the reply I recieved from Nuri about 'prioritising' my complaint. No surprise that I have heard absolutely nothing back from 'customer service' or 'support', and it is now FIFTY days since I sent all the info required for the transfer of my BTC to a new address! No doubt I will get another totally useless response to this review from the charlatans at Nuri!
28 June 2022
Unprompted review
Reply from Bitwala
Hi you,
Thanks for reaching out to us again. We are so sorry that you still haven’t received help from us. Due to a a high volume of tickets our response time takes a little longer than usual. 😥 For urgent matters you can always contact us on Social Media with your ticket number. On Facebook, Twitter and Instagram you can find us by looking for “NuriBanking”.
We apologise for the delay and thank you for your patience.
Your Nuri Review Team
Everything ok with Nuri
Everything ok with Nuri, as expected… good an fast transactions. They answer all my mails (not so fast), and gave me the referral gift, in a short period of time. I recommend Nuri in my experience untill now.
22 June 2022
Unprompted review
Reply from Bitwala
Hi Javi,
Thanks for taking the time to leave us a review. We're very happy to hear everything's running smoothly and you already made some good experiences with our customer service (and the referral bonus 🙃)
Have fun with our app and enjoy your evening 💜
Your Nuri Review Team
Awesome click fast and easy
22 June 2022
Unprompted review
Reply from Bitwala
Hi Ignacio,
Thanks a million for your awesome review 🥺 Enjoy the rest of the week and have fun with Nuri.
Your Nuri Review Team 💜
I have received email inform that my…
I have received email inform that my account has to close, and I have to send request withdraw fiat balance, and also I will be provided option to withdraw digital assets balance via Nuri app within 30 days from the day informed, after this period will have no longer access to login. So I sent signed payment request for withdraw fiat balance, but the account access was always blocked I can't login withdraw digital assets.. I sent email to Nuri support but during fews days they didn't reply me, I don't know when they will return my fiat funds and when can I have access withdraw the digital assets.. Seems this bank not serious
One of my tickets number 655166
20 June 2022
Unprompted review
Reply from Bitwala
Hi Luis,
Thanks for reaching out to us. First of all, no worries - you didn't fall for a scam. We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual - apologies for that 😥
Since you have already contacted our Customer Support Team: Could you add your ticket number to your review or hand it to us through Social Media so that we can make sure to prioritize your request? On Facebook, Twitter and Instagram you can find us by looking for “NuriBanking”.
Thanks for your support and have a great day 💜
Your Nuri Support Team
Promo scam
Totally don’t recommend. They make a fake promotion, although I met the conditions, I did not receive a bonus because they changed the conditions during the waiting period :)
Action like this is reducing a trust. In addition, the team writes back in German, although the request was sent in English, so communication with foreign clients is also limited.
16 June 2022
Unprompted review
Reply from Bitwala
Hi Zuzanna,
Thanks for your feedback. Our last change in our T&C is roughly a year ago so this can't be the reason for the missing referral bonus, as we'd love to assist you here, please reach out to our customer support team and we'll be happy to support you: https://support.nuri.com/hc/en-gb/requests/new
Speaking of languages: We do offer our service in German and English, so this might have been a mistake that happened to you here. We're sorry for that and will reach out to you in only English from now on 🏴 🙃
Have a great week, Zuzanna!
Best,
Your Nuri Review Team
It was really helpful and quick!
13 June 2022
Unprompted review
Reply from Bitwala
Hi Suran,
Thanks a lot for your awesome review 💜 We’re thrilled to hear how happy you are with our app. We wish to make growing your wealth and investing in cryptocurrencies simple and accessible to everyone so we’re happy to hear we’ve accomplished that mission.
Have a nice day!
Your Nuri Review Team
They never answered nor solved the problem
I sent a lot of messages regarding my problem, but they never responded to me, even they reply here, and they say that very soon someone will help you with your problem, but they never answer, my problem still doesn't solve after three months. After this, every day, I'll send a complaint here till my problem is solved; if my problem has been solved, I will delete all my complaints.
One of my dozens of tickets(636633).
13 June 2022
Unprompted review
Reply from Bitwala
Hi Majid,
Thanks for reaching out and dropping your ticket number. We’ve passed your information over to the Customer Support Team and one of our agents will get in touch with you shortly. Thanks for your understanding and patience. 💜
Your Nuri Review Team
Total garbage
13 June 2022
Unprompted review
Reply from Bitwala
Hi Arash,
This doesn't sound so good 😵💫 If you would like to tell us a little bit more about your experience, feel free to reach out to us through this form 👉🏻 https://support.nuri.com/hc/en-gb/requests/new
Thank you and have a great day!
Your Nuri Review Team
every thing is good
the application works perfectly, I could easily pay online. unfortunately, as I am busy with the university exams, I did not go out for shopping to pay by card but as I experienced on the application; I hardly would face a problem.
Thank you for your great team.
Best regards
12 June 2022
Unprompted review
Reply from Bitwala
Hi Parisa,
Thanks a lot for your awesome review 💜 We’re thrilled to hear how happy you are with our app. We wish to make growing your wealth and investing in cryptocurrencies simple and accessible to everyone so we’re happy to hear we’ve accomplished that mission.
Have a nice day!
Your Nuri Review Team
Cool bank!!!
10 June 2022
Unprompted review
Reply from Bitwala
Hi Sandra,
thanks, we try our best 🙃 Very happy to hear to hear your happy with our app 💜
Have a great start into the week!
Your Nuri Review Team
I have refered two friends who did…
I have refered two friends who did everything to register and they have received the referals. Nuri team told me that I have made an account only for getting referals and that they won't pay me out. I even order the card and was considering to use it more frequently. It is not fair because I have brought them new costumers and they stoled me my 60 € that I really want to have. I don't recommend using Nuri and expecially doing referals with them.
10 June 2022
Unprompted review
Reply from Bitwala
Hi Zeljana,
First of all, thanks for your honest review and thanks for recommending Nuri to your friends. Concerning to your refused bonus: According to our Terms and Conditions, the opening of a Nuri account or the referral with the sole purpose of earning bonus payments is strictly forbidden. We may refuse the participation of Customers and Invited Persons for objective
reasons.
If you have further questions please reach out to our customer support team and we'll be happy to assist you: https://support.nuri.com/hc/en-gb/requests/new
Thanks for your understanding and have a wonderful day! 💜
Your Nuri Review Team
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