I am an user of Bitoasis , it’s purely a scam , not at all friendly, you invest and they discontinue the altcoin and your money gets stucked and it’s hard to withdraw your money , so please be aware
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Bit Oasis. Initially an extremely positive experience. For months now, it's completely stalled, demanding KYC redo without completing the process. This issue is common among many users. I'm starting t... See more
Company replied
I bet this company is underwater and bankrupt. Get your money out before its too late. I'm glad I transferred all my crypto out of there months ago when they kept closing my requests without respons... See more
Company replied
The support team of BiOasis on whatsapp is simply outstanding. They are very clear in their requirements, doesn't waste time and the time taken to fix the issue is commendable. A special thanks to Fir... See more
Company details
Written by the company
BitOasis is the MENA region’s largest cryptocurrency exchange for Bitcoin and 60+ cryptocurrencies. BitOasis clients can trade using local currencies like AED and SAR!
Contact info
Dubai, U.A.E.
- help@bitoasis.net
- bitoasis.net
You should know
2.2
Poor
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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BitOasis is really trusted platform
I found good support from BitOasis with faster services
20 September 2022
Unprompted review
Reply from BitOasis
Thank you! We're happy to be of service and have you with us.
Dear Hanan
Dear Hanan, your support was very good and knowledgeable, Thank you
6 September 2023
Unprompted review
Reply from BitOasis
Thank you for taking the time to share your feedback. We're so happy we can be there for you!😊
Great support team and very quick with…
Great support team and very quick with any requests. Definitely recommend. Hanan was very helpful
4 September 2023
Unprompted review
Reply from BitOasis
Thank you for taking the time to write this! We hope to always provide our beloved community with the best services.😊
Customer service good
30 August 2023
Unprompted review
Reply from BitOasis
Thank you! We are glad to hear that, and we hope to keep providing you with the best service.
Reply from BitOasis
Thank you! We're happy to be of service and have you with us.
Trade wreckers
I deposited btc and they held it without letting me make a time-sensitive trade because they wanted to KYC me some more (as if getting all my ID's is not enough), resulting in loss opportunity. I recently switched to shapeshift and am now very happy.
22 August 2023
Unprompted review
Reply from BitOasis
We understand how this could be frustrating and we apologize for any inconvenience caused. However, as a regulated financial institution, we are obliged to conduct customer due diligence and validate the KYC records as well as to align with the policy enforced upon us by our banking partners for regulatory and compliance reasons. We assure you we're working on providing our users with a more easy and smooth verification process.
Fast and efficient customer service and…
Fast and efficient customer service and one of the best and most trustworthy Crypto exchange in the region.
4 August 2023
Unprompted review
Reply from BitOasis
Thank you for the kind review, We are glad to hear that our team is doing their best😊
Reply from BitOasis
We're happy to hear that! Thank you for your review!
Quick assistance
Quick assistance, it just took few minutes on whatsapp to verify my details
3 August 2023
Unprompted review
Reply from BitOasis
Thank you, Majid! We're happy to be of service and have you with us.
Outstanding Bitoasis
Always a trouble free experience and outstanding customer support.
26 July 2023
Unprompted review
Reply from BitOasis
Thank you for your review, Nadeem!🙏
Fiat deposits on hold indefinitely
The app is far behind its competitors. Fiat deposits are on hold and no one knows when it will resume. Market doesn’t hold because of this and the app as well as the users loose this opportunity because of such set backs.
23 July 2023
Unprompted review
Reply from BitOasis
We understand how this could be frustrating and we apologize for any inconvenience. Kindly note that the upgrade to our deposit channels forms part of our work to progress toward acquiring a Full Market Product License, we assure you that we are working to reenable deposits very soon and of course, we will let you know once deposits are available again.
Reply from BitOasis
Thank you, Muhammad!😊
Bitoasis License Suspended
Dubai's digital assets regulator suspended BitOasis' conditional license and initiated enforcement action just three months after issuing one, saying the cryptocurrency exchange had failed to meet certain conditions.11 Jul 2023
20 July 2023
Unprompted review
Reply from BitOasis
As our public statement explains, the notification from Dubai’s Virtual Assets Regulatory Authority (VARA) explains that BitOasis is yet to fulfill a small number of conditions that we have to satisfy following the grant of our Operational MVP License from VARA in April 2023.
It is important to understand that the market notice DOES NOT mean that we cannot continue providing our services to existing users. You can continue to use BitOasis as usual. However, we have undertaken not to accept new user registrations until further notice.
Feel free to reach out with any questions, we're happy to help!😊
Too delay in verification and no update…
Too delay in verification and no update if they considering the dosumnets/ rejected/accepted. Seems like not welcoming to new users.
17 July 2023
Unprompted review
Reply from BitOasis
Hi Vishnu! Kindly note that we have undertaken not to accept new user registrations until we fulfill a small number of conditions that we have to satisfy following the grant of our Operational MVP License from VARA. Please keep an eye on our Social Media accounts for any updates. We apologize for the inconvenience.
I have experienced Thier growth,in…
I have experienced Thier growth,in making user-friendly app, good customer service,easy withdrawal methods
16 July 2023
Unprompted review
Reply from BitOasis
Thank you for your review! We are glad you are enjoying the BitOasis experience🤩
Fast resolution to issue
Whenever I have an issue, they resolve it as fast as they can
15 July 2023
Unprompted review
Reply from BitOasis
Thank you for taking the time to write this review. We're Glad you're happy with the experience, and to have you with us!
Thank you Shadi for the speedy…
Thank you Shadi for the speedy efficient service.
14 July 2023
Unprompted review
Reply from BitOasis
Thank you, Reem! We're happy to be of service and have you with us.
Scam company!
Scam company!
I paid 5150$ USDT to a friend, and it’s been pending for 3 days. They keep telling me it will be done but nothing happens. Completely scam, crypto is INSTANT.
9 July 2023
Unprompted review
Reply from BitOasis
We apologize for any inconvenience caused. Sometimes there might be delays due to congestion on the blockchain or the number of confirmations needed. Please get in touch with us through Social Media if you are still facing issues. We'd be happy to assist you and clarify further 🙏
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