Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
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See what reviewers are saying
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked. I have checked with moonpay and CBA and the card has no restrictions from either business. Could Bitcoin unfreeze the ca... See more
Company replied
Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sell isn't my checking out for dent.
5 June 2026
Unprompted review
Reply from Bitcoin.com
Hi 김주경,
We're sorry to hear that you're experiencing difficulties.
We'd like to better understand the issue you're reporting, but we're unable to determine the exact problem from your review. Please contact our support team with additional details, and we'll be happy to investigate and assist.
You can reach us through the app or at support@bitcoim.com.
We look forward to helping you.
Kind regards,
Bitcoin.com Support Team
The fees are always too high and it…
The fees are always too high and it takes forever to arrive on my wallet
2 June 2026
Unprompted review
Reply from Bitcoin.com
Hi FRANCIS GERARD Perrenoud,
Thank you for your feedback. We're sorry to hear about your experience.
Network fees are determined by the blockchain network itself and can vary depending on network congestion and the cryptocurrency being used. Bitcoin.com does not control these fees. Transaction times can also be affected by network conditions and the fee selected when the transaction was sent.
If you're experiencing unusually long delays or have concerns about a specific transaction, please contact our support team with the transaction details so we can take a closer look and provide guidance.
Thank you for taking the time to share your experience.
Best regards,
Bitcoin.com Support Team
How can I purchase my order?
31 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Kristian!
Thanks for your 5-star rating.
There is a BUY button that you can access directly from the app's home screen. Press the buy button and follow the on-screen prompts to make your first purchase.
If you need help with the steps, our support team is available 24/7 to assist you.
You may reach out to us at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Fikadu,
Thanks for reaching out.
Could you please share more details about the issue? Also please let us know which specific platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you as long as it is within the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
Can not delete my account
Can not delete my account. Contacted them, they told I have to fill out some form to delete it completely but where to get this form? I can not find it anywhere.
30 May 2026
Unprompted review
Reply from Bitcoin.com
Hi there,
It saddens us to hear that you are planning to delete your account, can you provide us the details why? We would love to assist you or make your experience with us better.
That being said please send us a message at support@bitcoin.com if you need help with anything or have questions.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Brighton,
Thanks for reaching out.
Could you please share more details about the issue? Also please let us know which specific platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you as long as it is within the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
acct. restricted
acct. restricted. can i get an explanation and possible solution?
28 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Cregg,
Thanks for reaching out.
Could you please share more details about the issue? Also please attach a screenshot of the message when you reach out to our support team.
Please contact our support team at support@bitcoin.com so we can look into it for you.
Best regards,
Bitcoin.com Support Team
my money doesnt show up i got robbed
27 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Jorge,
Thanks for reaching out.
Could you please share more details about the issue? Also please let us know which specific platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you as long as it is within the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
Website never works.
27 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Thomas,
Thanks for reaching out.
Could you please share more details about the issue? Also please let us know which specific platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you as long as it is within the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
Unable to purchase crypto and you do…
Unable to purchase crypto and you do not give a reason why. You just say declined. I have tried multiple payment methods both credit and debit. My bank says it is not on their end. I have called the bank twice. I have wasted 5 or 6 hours with your app.
26 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Bob,
Thanks for reaching out.
Please know that sometimes it can be a compatibility issue with our processor and the card provider. In order to look into this further can you send us a message at support@bitcoin.com and provide more information.
Best regards,
Bitcoin.com Support Team
GOOD RETURN
18 May 2026
Unprompted review
Reply from Bitcoin.com
Hi John,
Thanks for reaching out.
Could you please share more details about the issue? Also please let us know which specific platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you as long as it is within the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
Moonpay has been checking documents…
Moon pay has been checking documents for far too long. Stopping the process of me purchasing Bitcoin. Trying to understand why?? Ready to begin….
22 May 2026
Unprompted review
Reply from Bitcoin.com
Hi there,
We understand how frustrating delays during verification can be. Please note that identity and document reviews are handled directly by MoonPay as part of their compliance and security requirements.
In some cases, reviews may take longer if additional checks are needed. If you’d like, you can contact our support team at support@bitcoin.com with your email address, and we will do our best to help follow up with the processor on your behalf.
Best regards,
Bitcoin.com Support Team
I don't have more experience Bitcoin
I don't have more experience Bitcoin
20 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Veja,
Thanks for reaching out. Could you please share more details about the issue? Also please let us know which platform or service you’re referring to.
Please contact our support team at support@bitcoin.com so we can look into it for you. Just note that we only provide support for Bitcoin.com products and services. We’re not responsible for the overall Bitcoin network or the entire crypto ecosystem.
Best regards,
Bitcoin.com Support Team
Don’t EVER promote XRP in your…
Don’t EVER promote XRP in your newsletter. Goodbye.
16 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Thomas,
We understand that people have strong opinions about different cryptocurrencies, and we appreciate the feedback. Was this related to an article on the Bitcoin.com News website? Please note that we only provide support for Bitcoin.com products and services. We’re not responsible for the entire Bitcoin or crypto ecosystem.
If there’s anything specific related to our products or services that we can help with, feel free to contact our 24/7 support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Bashir,
Could you please let us know the reason for the 1-star rating? Our support team is available 24/7 to get your feedback and assist you with your concerns.
Please reach out to support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I want too sell
10 May 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thanks for your 5-star rating.
To sell your crypto, open the Bitcoin.com Wallet app and use the Sell option.
If you need help with the steps, our support team is available 24/7 to assist you.
Best regards,
Bitcoin.com Support Team
Wane brave in every single Trade and I…
Wane brave in every single Trade and I am already thankfull for helps yet!‘ but know love to be brave thanks 666 trinngle
9 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Haidar,
Thanks for the feedback!
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Happy...Look.
6 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Marko,
Thanks for the feedback!
We’re glad that you like the app.
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Love using the app is just I just don't…
Love using the app is just I just don't have the ability to have financing at the moment.
2 May 2026
Unprompted review
Reply from Bitcoin.com
Hi Christopher,
Thanks for the feedback!
We’re glad to hear that you love using the Bitcoin.com Wallet app.
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Shane,
Thanks for the feedback!
We’re glad to hear that you’re enjoying the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
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