Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
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See what reviewers are saying
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked. I have checked with moonpay and CBA and the card has no restrictions from either business. Could Bitcoin unfreeze the ca... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EMERGENCY ////my device and account…
EMERGENCY ////my device and account w/Verizon is HACKED AGGRESSIVELY-don’t have Bitcoin /whom ever using my number and my account is bullying the Elderly
30 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Debra,
Thank you for reaching out.
Are you using the bitcoin.com wallet app? Please send a message to our support team at support@bitcoin.com so that we can further assist you.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi silampar!
Thanks for the feedback!
We’re glad that you are happy with our service.
Please feel free to contact our support team at support@bitcoin.com, and we will do our best to assist you with your concerns.
Best regards,
Bitcoin.com Support Team
I want to delete my account but delete…
I want to delete my account but delete continue button not working in my phone
28 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Pankaj!
Thanks for the feedback.
We're sorry to hear you're having trouble deleting your account.
Please make sure you're using the latest version of the Bitcoin.com Wallet app, then try again.
If the "Delete" button still isn't working, please contact our support team at support@bitcoin.com with more details so we can assist you further.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Boss!
Thanks for the feedback!
We’re glad that you are happy with our service.
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I have been waiting for a callback from…
I have been waiting for a callback from you all week and have phoned your number 5 times with no call back yet. I am upset with your company. I will be avoiding this company because they don't seem to care for their customers. And as of today I have not received a callback yet I just want to know if my account is activated.
24 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Catherine,
Thank you for the feedback,
Please know we do not have a phone support team, whoever you may be speaking with was not us. The only way to reach our support team is through the chat in app or through our support email at support@bitcoin.com
We would love to assist you with any issue you are experiencing. Please send us a message and we will look into it.
Best regards,
Bitcoin.com Support Team
My problem is that why the Bitcoin.com…
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not receive any of our beneficiary payment in to it.In years of which I did not receive any from my investment trading.Even why the Bitcoin .com didn't accept Mobile Money MoMo linkege?
26 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Albert,
We’re sorry to hear about your experience. We’d like to better understand the issue you’re facing, as it’s not entirely clear from your review.
Please contact our 24/7 support team at support@bitcoin.com with more details about your situation, and we’ll do our best to assist you and answer any questions regarding payments or the services available in your region.
We look forward to hearing from you 🙏
Best regards,
Bitcoin.com Support Team
Nothing showed up in my Bitcoin wallet…
Nothing showed up in my Bitcoin wallet despite trying to figure it out for a whole day
25 June 2026
Unprompted review
Reply from Bitcoin.com
Hi gallantpip,
We’re sorry to hear about this issue that you're facing.
However, we don't have enough information on what issue you've faced.
Please contact our 24/7 support team at support@bitcoin.com, and we’ll do our best to assist you.
Best regards,
Bitcoin.com Support Team
Why is my credit card getting declined…
Why is my credit card getting declined here
24 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Phillip,
We’re sorry to hear about this issue that you're facing. Banks often block crypto related purchases, suspecting a scam. First thing to do is to contact your bank about this and have them unblock. (3D- secure is the most common issue. You have to set it up with your bank directly)
Please contact our 24/7 support at support@bitcoin.com, and we’ll do our best to assist you further.
We look forward to hearing from you 🙏
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Eljer,
Thank you for your feedback! Could you please provide more details about the issue? Please contact our 24/7 support at support@bitcoin.com, and we’ll do our best to assist you.
We look forward to hearing from you 🙏
Best regards,
Bitcoin.com Support Team
You make it hard to track transactions.
You make it hard to track transactions.
You sent me an email saying I could finish my purchase, then you take me to a basically useless website and won't allow me to login with the account I have. Basically forcing me to create yet another account. How lame is that?
23 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Cj!
Thanks for the feedback,
Please know that when you are trying to login to the website that is a different wallet from the one on your phone. The web wallet and app wallet are two separate wallets and do not share a balance.
Please send us a message at support@bitcoin.com so that we can assist you further with this.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Ali!
Thanks for the feedback!
We’re glad that you are happy with the app.
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
sanjay Dattatray Gaikwad
Thanks For your support i do really appriciate it yourself
20 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Sanjay,
Thanks for the feedback!
We’re glad that you are happy with the app.
If you have any questions or concerns, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I need to have my card ending in 9250 reactivated in the b
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked.
I have checked with moonpay and CBA and the card has no restrictions from either business.
Could Bitcoin unfreeze the card
20 June 2026
Unprompted review
Reply from Bitcoin.com
Hi There,
Thanks for the feedback!
Please know that we at bitcoin.com has no hand during your purchase procedure and never has access to your card/payment method let alone freezing it. We use payment processors like Moonpay to fulfill your orders.
That being said please message our support team at support@bitcoin.com so that we can have a closer look.
Best regards,
Bitcoin.com Support Team
I have been arrived my dream....
7 June 2026
Unprompted review
Reply from Bitcoin.com
Hi samson!
Thank you for your feedback.
We noticed your 3-star rating and would love to understand what issues you've encountered, or aspects of the experience did not meet your expectations.
Your feedback helps us identify areas for improvement and provide a better experience for all users.
Thank you for being part of the Bitcoin.com community.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Dare,
Thank you for your feedback. We're glad to hear that you found withdrawals easy and accessible.
We noticed your 2-star rating and would love to understand what aspects of the experience did not meet your expectations. Your feedback helps us identify areas for improvement and provide a better experience for all users.
Thank you for being part of the Bitcoin.com community.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Kais,
Thank you for your review and for your support of Bitcoin. We appreciate your enthusiasm and your trust in our products.
Please note that Bitcoin's price is determined by the global market and is not something we can control. Our focus is on providing secure, reliable tools and resources to help users manage their crypto with confidence.
Thank you for being part of the Bitcoin.com community.
Best regards,
Bitcoin.com Support Team
The app us not operational
24 October 2025
Unprompted review
Reply from Bitcoin.com
Hi Erin,
We're sorry to hear that you've had a negative experience with the app.
To help us understand what's happening, could you please contact our support team and provide more details about the issue you're experiencing? This will allow us to investigate and assist you more effectively.
You can reach our support team through the app or at support@bitcoin.com anytime.
We look forward to helping you resolve this issue.
Kind regards,
Bitcoin.com Support Team
Best of hard work regardless to you…
Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l have more not to loose more profits dropping. Thank you all,hopping to hear or see best of actions on bitcoin increasing.
6 June 2026
Unprompted review
Reply from Bitcoin.com
Hi Kofi,
Thank you for your review and for your support of Bitcoin. We appreciate your enthusiasm and your trust in our products.
Please note that Bitcoin's price is determined by the global market and is not something we can control. Our focus is on providing secure, reliable tools and resources to help users manage their crypto with confidence.
Thank you for being part of the Bitcoin.com community.
Best regards,
Bitcoin.com Support Team
Sell isn't my checking out for dent.
5 June 2026
Unprompted review
Reply from Bitcoin.com
Hi 김주경,
We're sorry to hear that you're experiencing difficulties.
We'd like to better understand the issue you're reporting, but we're unable to determine the exact problem from your review. Please contact our support team with additional details, and we'll be happy to investigate and assist.
You can reach us through the app or at support@bitcoim.com.
We look forward to helping you.
Kind regards,
Bitcoin.com Support Team
The fees are always too high and it…
The fees are always too high and it takes forever to arrive on my wallet
2 June 2026
Unprompted review
Reply from Bitcoin.com
Hi FRANCIS GERARD Perrenoud,
Thank you for your feedback. We're sorry to hear about your experience.
Network fees are determined by the blockchain network itself and can vary depending on network congestion and the cryptocurrency being used. Bitcoin.com does not control these fees. Transaction times can also be affected by network conditions and the fee selected when the transaction was sent.
If you're experiencing unusually long delays or have concerns about a specific transaction, please contact our support team with the transaction details so we can take a closer look and provide guidance.
Thank you for taking the time to share your experience.
Best regards,
Bitcoin.com Support Team
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