The process of ordering is quick and easy. When i've needed to speak to the head office, the team are prompt to reply, keen to help and genuinely cared about sorting our my enquiry. We recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Complete Essentials Kit for Birth Pool in a Box which arrived within 48 hours of placing order. The kit was great, and so much easier buying as a package rather than sourcing everything indivi... See more
Excellent customer service. Pool arrived literally the next day from the time I ordered it. Was worried it wouldn’t come in time as I ordered the pool literally a week before I was due so was well ple... See more
Company replied
We ordered our Birth Pool in a Box for a baptism. It was the perfect solution. Easy to inflate and sturdy once inflated and filled with water. Also it maintained the temperature very well. It was easy... See more
Company details
Written by the company
Birth Pool in a Box is the gold standard for home water births, trusted by mothers and midwives alike to create a safe, calming, and empowering birthing experience. Designed with care and expertise, our high-quality, durable, and portable birth pools have supported thousands of families during one of life's most precious moments. Recommended by NHS Trusts and home birth professionals, every product we offer meets the highest safety standards and best practices, giving you peace of mind when it matters most. Whether you're planning your first home birth or adding water birth to your journey, you can trust Birth Pool in a Box to provide the reassurance, support, and comfort you deserve.
Contact info
Suite 543, 51 Pinfold St, Birmingham, B2 4AY, Birmingham, United Kingdom
- 0800 035 0514
- orders@edelimmersys.com
- birthpoolinabox.co.uk
4.9
Excellent
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company was very quick with response…
Company was very quick with response when I made an enquiry. Delivery was super quick, came next day and items were great. Would definitely recommend purchasing from this company.
6 March 2023
Great service, thank you!
We loved our birth pool the first time around and we have just ordered the bits we need for our upcoming second birth and they arrived the next day! Thank you!
23 March 2023
This was the best purchase for…
This was the best purchase for delivery.
Thank you for overthinking all details 👏🏻
6 March 2023
Brilliant service
Brilliant service. Insanely fast delivery and when I realised I'd ordered something twice the refund was swift and painless.
1 March 2023
Really quick dispatch and delivery
18 January 2023
Everything ran smoothly
Everything ran smoothly. The company had the items I needed in stock.
Easy transaction and quick delivery.
3 January 2023
Speedy delivery of items and all…
Speedy delivery of items and all arrived safely. Very impressed especially as over the Xmas period!
29 December 2022
Super quick delivery
Super quick delivery and easy buying process. The only thing I would change is the combo kits contents...would be good if there was a liner, pump and hose combo as these are the bits you dispose of and buy new each time.
15 November 2022
Above and beyond!
I range after 12 o’clock on a Friday and the lady that I spoke to went out if her way to ensure I received my pool liner by Saturday, despite me placing the order after midday. I can not tell you how grateful I was for her actions and understanding!!
4 November 2022
Great job all round
We bought a birthpool it arrived in good time. We then didn’t birth at home so contacted to return. We had to pay for shipping to return (no real surprise it’s a big box) repaid promptly on receipt of goods back at company. All round excellent service and responses.
23 September 2022
Pool arrived quickly
Pool arrived quickly
Staff were super helpful talking me through organising a return as I was unable to use the pool due to lack of midwife availability
30 July 2022
Brilliant
Excellent service, ordering was easy and it was dispatched so quickly. Unfortunately we didn’t end up having a home pool birth, but returning was also a doddle. They refunded me the same day they received the items back. Fantastic customer service and I would highly recommend them.
9 July 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.