Biorootlabs 

Reply from Biorootlabs

Apr 21, 2026

Thank you very much for your kind feedback, we’re delighted to hear your order arrived quickly and even earlier than expected!

It’s great that you’ve gotten started and are already feeling positive so far. Since it’s only been a few days, you’re still at the very beginning, and many people find the benefits become more noticeable with consistent use over the next couple of weeks.

We really appreciate you giving it a try and would love to hear how you continue to get on. If you have any questions along the way, we’re always here to help. Thanks again for your support!

Reply from Biorootlabs

Apr 20, 2026

Thank you for taking the time to share your experience so openly.

We’re glad to hear you wanted to try our turmeric for your hip pain, and we hope it’s been helpful for you. That said, we’re genuinely sorry for the frustration and concern caused by the subscription and the delay with your refund, we completely understand how upsetting that can be.

We’d also like to clarify how the subscription works, as transparency is very important to us. During checkout, there is an option placed directly above the “Add to Cart” button that reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is to clearly indicate when a subscription option is selected. The subscription simply means you receive the same product on a monthly basis at a discounted rate, there are no additional or hidden charges.

Customers have full control over this at all times. Subscriptions can be easily managed or cancelled through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders are processed or shipped.

That said, we fully acknowledge that your main concern is the delay in your refund, and that is not acceptable. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

Please reach out to us directly at info@biorootlabs.com with your order details, and we will personally prioritize your case to ensure it is resolved as quickly as possible.

Thank you again for your honest feedback, it truly helps us improve, and we appreciate the opportunity to make things right.

Reply from Biorootlabs

Apr 20, 2026

Thank you for sharing your experience, we’re truly sorry to hear how frustrating this situation has been for you.

We completely understand your concern about receiving additional shipments and charges, especially if that wasn’t your intention. We’d like to clarify that our subscription option is presented during checkout, just above the “Add to Cart” button, and states:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is to ensure customers can clearly see when they are selecting a subscription. It simply means monthly delivery of the same product at a discounted rate, with no extra or hidden fees.

That said, managing your subscription should always be simple and accessible. Customers can cancel anytime through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further orders are processed. We’re very sorry to hear that you found the site difficult to navigate, that’s not the experience we want you to have.

We also regret that your previous attempt to resolve this didn’t meet expectations. That’s not the level of support we aim to provide, and we take this feedback seriously.

We would really appreciate the opportunity to make this right for you. Please contact us directly at info@biorootlabs.com with your details, and we will personally review your case and assist you promptly.

Thank you again for your feedback, it’s invaluable in helping us improve.

Reply from Biorootlabs

Apr 20, 2026

Thank you for sharing your detailed experience, we’re truly sorry to hear how frustrating this has been for you.

We understand your concerns regarding the subscription and want to clarify that the option is presented during checkout, directly above the “Add to Cart” button, with the message:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is intended to clearly indicate when a subscription is selected. It simply provides a discounted monthly delivery of the same product, with no additional or hidden charges, and can be managed or cancelled at any time through the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders are processed. We can also confirm that your subscription has already been cancelled.

That said, we’re especially concerned about your experience with the shipment and refund. Upon reviewing the tracking information for orders #204001 and #119439, both are currently marked as delivered. If the parcels were returned to us, could you please share any proof of return or a return tracking number? This will help us investigate this further with the courier and ensure the matter is resolved accurately and fairly.

We also sincerely apologize for your support ticket being closed without a proper resolution, that is not the level of service we aim to provide.

Your feedback highlights areas where we clearly need to improve, particularly around communication and follow-through, and we take that seriously.

We would genuinely appreciate the opportunity to make this right for you. Please contact us directly at info@biorootlabs.com with your order details and any supporting information, and we will personally review your case as a priority.

Thank you again for bringing this to our attention, your feedback is invaluable in helping us improve and do better.

Reply from Biorootlabs

Apr 20, 2026

Wow, thank you so much for this amazing feedback! We’re so glad to hear you’re feeling the difference.

Hearing that it’s working well for you truly means a lot to us. That’s exactly what we hope for with every customer who tries our Turmeric Curcumin 95.

We really appreciate you taking the time to share your experience and support us.

Reply from Biorootlabs

Apr 20, 2026

Thank you for taking the time to share your feedback, we’re very sorry to hear about your experience and the impression it’s left.

We take concerns like this seriously, especially when it comes to trust and transparency. We’d like to clarify that our subscription option is presented during checkout, directly above the “Add to Cart” button, with the message:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is intended to clearly indicate when a subscription is selected. The subscription simply provides a discounted monthly delivery of the same product, with no additional or hidden fees.

Customers have full control over their subscription at all times. It can be easily managed or cancelled through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders are processed or sent.

That said, we are genuinely sorry to hear that you felt unsupported or that your concerns were not addressed in a timely or helpful manner. That is not the level of service we aim to provide, and we understand how frustrating that must have been.

We would appreciate the opportunity to look into your case and resolve any outstanding issues. Please reach out to us directly at info@biorootlabs.com with your details, and we will ensure your concerns are reviewed as a priority.

Thank you again for your feedback, it’s important to us and helps us improve.

Reply from Biorootlabs

Apr 20, 2026

Thank you so much for sharing your experience with us, we really appreciate your honesty. It means a lot that you gave our Turmeric Curcumin 95 a try.

Joint support can sometimes take a little longer to become noticeable, as everyone’s body responds differently and consistency plays a big role. Many of our customers find that benefits build gradually over time, so we’re hopeful you may still start to feel a difference with continued use.

That said, your feedback is genuinely valuable to us, and we’re always here to support you. If you have any questions about how to get the most out of the supplement, or if there’s anything we can do to help, please don’t hesitate to reach out, we’d love to assist.

Thanks again for giving us a chance and for taking the time to share your thoughts

Reply from Biorootlabs

Apr 20, 2026

Thank you for sharing your experience, we truly appreciate your honest feedback.

We’re really glad to hear that your first order arrived and that you felt positive results, especially with reduced joint pain. That’s exactly what we hope our product can provide, so it’s encouraging to know it made a difference for you.

That said, we’re very sorry for the frustration and disappointment caused by the delay with your second order. Waiting this long without receiving your product or a clear resolution is not the experience we want for our customers, and we completely understand your concern.

While occasional shipping delays can happen due to factors outside our control, the lack of resolution and the back-and-forth you’ve experienced is not acceptable, and we sincerely apologize for that.

We would really like the opportunity to make this right for you. Please contact us directly at info@biorootlabs.com with your order details, and we will personally review your case as a priority, whether that means locating your shipment or arranging a suitable resolution without further delay.

Thank you again for your feedback, it’s invaluable in helping us improve both our service and communication.

Reply from Biorootlabs

Apr 19, 2026

Thank you so much for sharing your experience, it genuinely means a lot to us!

We’re really glad to hear that you’re already noticing a positive difference, especially with your joints. Staying active at 50 is fantastic, and it’s great to know our Turmeric Curcumin 95 is supporting you along the way.

You’re absolutely right about consistency and taking the recommended daily amount, it can make all the difference in getting the best results. We truly appreciate you giving the product a try and taking the time to leave such encouraging feedback.

Wishing you continued strength, comfort, and energy in your active lifestyle, and we’re always here if you need anything!

Reply from Biorootlabs

Apr 19, 2026

Thank you for giving our Turmeric Curcumin 95 a try, we really appreciate you sharing your first impressions!

We’re glad to hear it’s been a positive experience so far, and we completely understand wanting to give it a bit more time. Supplements can take consistency to show their full benefits, so you’re absolutely on the right track.

We’ll look forward to hearing how you get on, and thank you again for your support!

Reply from Biorootlabs

Apr 19, 2026

Thank you very much for sharing this, it truly means a lot to us.

We’re really glad to hear that you’re finding the product helpful, especially after dealing with fibromyalgia for so long. Hearing that you’ve been able to reduce your medication is incredibly powerful, and we’re grateful you chose to give our Turmeric Curcumin 95 a try.

Everyone’s journey is different, but it’s wonderful to know it’s making a positive difference for you. We really appreciate you taking the time to share your experience, and we’re wishing you continued comfort and wellbeing going forward.

Reply from Biorootlabs

Apr 18, 2026

Thank you very much for taking the time to share your experience, we really appreciate it.

We’re glad to hear your order arrived quickly and smoothly. That part of the journey matters just as much to us as the product itself.

It’s still early days with the turmeric, and everyone responds differently over time, so we really appreciate you giving it a fair try. If you do have any questions as you continue, or if we can support you in any way along the way, we’re always here to help.

Thanks again for choosing us and for your thoughtful feedback, it means a lot.

Reply from Biorootlabs

Apr 18, 2026

Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. Knowing that your order arrived quickly means a lot to us, as we’re committed to making sure every step, from purchase to delivery, is smooth and reliable.

Your support really motivates our team, and we’re so happy we could meet your expectations. If you ever have any questions or need anything at all, we’re always here for you. Thanks again for choosing us!

Reply from Biorootlabs

Apr 18, 2026

Thank you for your feedback, we’re really sorry to hear about your experience and understand how frustrating this must feel.

We’ve looked into the subscription associated with the email agintl@rogers.com, and we can confirm that it has already been cancelled on our end. That said, we want to make sure we’re addressing the correct concern.

Could you please clarify which cancellation request you’re referring to? If there’s another order or subscription involved, we’d like to investigate it thoroughly and resolve this for you as quickly as possible.

Please feel free to reach out to us directly at info@biorootlabs.com with any additional details, and our team will prioritize your case.

We appreciate you bringing this to our attention and the opportunity to make things right.

Reply from Biorootlabs

Apr 18, 2026

We’re really sorry to hear about your experience, this is absolutely not the level of service we aim to provide. We completely understand how frustrating it is to be waiting this long without a clear update, especially after reaching out to our support team.

We’ve also tried locating your order using the name provided here on Trustpilot (Rushonara Choudhury), but unfortunately we haven’t been able to find any order linked to those details. It’s possible the order was placed under a different name or email address.

Please rest assured that your order hasn’t been forgotten. Sometimes delays can occur in transit or during processing, but you should always be kept informed, and we’re sorry that hasn’t happened here.

We’d really like to make this right for you as quickly as possible. Please send us an email with your order number or the email address used at checkout, and kindly mention this review, we’ll make sure to alert Lynn to personally take care of this for you and ensure it’s resolved promptly.

Thank you for your patience, we truly appreciate it, and we’re committed to resolving this for you.

Reply from Biorootlabs

Apr 18, 2026

Thank you for your message, and we’re truly sorry for the frustration this situation has caused.

We understand your concern regarding the refund and the additional shipment you received. This is certainly not the experience we want for you. Please rest assured that we take this matter seriously and want to resolve it as quickly as possible.

To help us look into this properly, could you please contact us at info@biorootlabs.com with your order details? We’ll review your account, confirm the status of your refund, and ensure that no further charges are made.

We’re here to help and will do our best to make this right for you.

Reply from Biorootlabs

Apr 18, 2026

Thank you for your feedback, and we’re very sorry to hear that you’ve had difficulty reaching us, that’s certainly not the experience we want to provide.

We sincerely apologize if your emails or messages were missed or delayed. We understand how frustrating that can be, especially when you have a question about an order.

We’d really appreciate the chance to assist you. Could you please reach out to us again at info@biorootlabs.com? If possible, include your order details so we can locate your previous messages and respond promptly.

Your experience matters to us, and we’re committed to improving our responsiveness and making sure you get the support you need.

Reply from Biorootlabs

Apr 18, 2026

Thank you very much for sharing your experience with us! We’re really glad to hear your order arrived in a timely manner, that’s something we work hard to ensure.

We also truly appreciate your thoughtful approach in giving the product time to work. Consistency is key with supplements, and it often takes a little while to notice the full benefits. It’s great to hear you’re taking it regularly, and we hope it delivers the results you’re looking for over time.

If you ever have any questions along the way, we’re always here to support you. We’d love to hear how you get on in the future, thanks again for choosing us!

Reply from Biorootlabs

Apr 18, 2026

Thank you so much for your kind words and for taking the time to share your experience with our Turmeric Curcumin 95 capsules, it truly means a lot to us.

We’re really glad to hear everything has been working well for you, and we completely understand wanting to explore other products too. It’s great that you’re taking an active approach to finding what works best for your wellness journey.

If you ever have any questions, need guidance, or feel like coming back to our Turmeric Curcumin, we’re always here and happy to help. You can reach us anytime at info@biorootlabs.com, we’d love to hear from you.

Wishing you continued health and great results with whatever you try next!

Reply from Biorootlabs

Apr 18, 2026

Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced, especially given the lack of communication. That’s not the level of service we aim to provide.

We take situations like this very seriously, and we’d really like to investigate what may have happened with your order and resolve it as quickly as possible. It’s concerning to hear that you haven’t received any response to your emails or been able to reach us by phone, and we sincerely apologize for that breakdown.

Could you please contact us directly at info@biorootlabs.com with your order details? If you’ve already reached out, it’s possible your message didn’t come through correctly, but we will prioritise your case as soon as we hear from you.

We completely understand why you felt the need to contact your credit card company, and we’ll do everything we can to make this right for you as quickly as possible.

Thank you for your patience, and again, we’re very sorry for the experience you’ve had.