Bike Tires Direct has the cycling products I need or want great price. Being a Gold Member, I'm able to gain access to sales and promotional products earlier than the general public. We look forward t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was super easy, fast and I got my product within a reasonable amount of time with no hitches. I got my discount after speaking with a rep since somehow I didn't get it when I ordered (1st ti... See more
This is my go-to online bike shop. I like to shop local when I can, but Bike TiresDirect has been an awesome online source. They have always been quick to respond to questions and help with orders,... See more
Spoke with a representative by phone and received good advice on tire selection. Speaking with a live person, I explained that I was heading out on a road trip and hoped to receive new tires in a few... See more
Company details
Contact info
5741 NE 87th Ave., 97220 , Portland, United States
- 800-682-0570
- sales@biketiresdirect.com
- biketiresdirect.com
4.9
Excellent
20K reviews
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Castelli bib shorts order
I ordered a pair of Castelli bib shorts in size XL. I really liked the design, but found them a bit too small. Called BTD and they gave me a QR code to return them and I ordered two pairs in 2XL. Received them promptly and really like them. Great to be able to call and talk to someone and get a great result! Thank you.
22 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So BTD apparently has a policy that…
So BTD apparently has a policy that someone has to sign off at delivery. I think a customer should be allowed to change that realizing the cust takes responsibility for the delivery. I was not able to change it despite checking with Fed Ex and talking to someone at BTD. So i had to wait another day for my wheel.
17 April 2026
Reply from BikeTiresDirect.com
Hi Tim! I do understand the sig requirement can be frustrating, however, it is worth noting that we warned you 3 times as you were checking out that these would be signature required. The only way to turn that off is to catch it before it goes out the door, so just holler next time right as you place the order during business hours and we can find a solution!
They charge a 5% restocking fee on returns unless you accept store credit
They have great prices but charge a 5% restocking fee on returned items unless you accept store credit. I bought three pairs of shoes without seeing this in the fine print and returned two. Won't buy from them again unless I know it is something I will for sure keep.
27 April 2026
Great customer service and competitive…
Great customer service and competitive pricing on items. Very positive purchasing experiences with this company.
9 April 2026
Great prices in amazing brands and fast…
Great prices in amazing brands and fast delivery
27 April 2026
Always delivers…
I have ordered from this site numerous times and I have never had a negative experience.
13 April 2026
Smooooooth
7 April 2026
Good prices and free efficient shipping
7 April 2026
BikeTiresDirect always seems to have what I Need…
BikeTiresDirect always seems to have what I'm looking for, especially when other online retailers don't. They have a well designed website, great prices and wide selection.
20 April 2026
The guy that I spoke with took action…
The guy that I spoke with took action and resolved the situation I had right on the spot. Couldn’t ask for better service, I’ve been a customer for a long time and will continue to do so
13 April 2026
Simple ordering process and good prices
17 April 2026
Great as always
The confidence that BiketiresDirect will deliver a quality product, makes the experience great. As always the product was delivered in a timely manner & arrived as advertised.
18 April 2026
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