Delivery time is bad. Ordered 19.5, parcel created 19.5 and then nothing happened in 4 days. Accepted and in transit 23.5, now 27.5 somewhere center hub. Normal? Kinda, but far from webshop e... See more
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Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially gi... See more
If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape... See more
Company replied
A huge selection of bicycle parts and accessories, all new, original, and in factory packaging. Practically immediately available. Some forums reported that some people had to wait quite a while, but... See more
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb and top tier bike parts amen
I prefer better bike part sources that are useful to custom. Practically everywhere I shop there is useful used or more often than not new components with reliability and good strength. Bike inn is one of those businesses. I don’t want to lie and say their service is heavenly but it does what is says it will do. And that’s pretty smart. Thanks
29 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
SCAM
SCAM! They sent me an empty box after placing my order online. Now there is no way to speak to a human, and all I get is a generic auto response! (just like all their responses here)
DO NOT shop at BikeINN or any of the 'something'-inn, they will steal your money!
Order: 68140686
19% of TradeInn reviews are negative.
1 number of Days of waiting to see if I get money (Euros 222.94) after they send me an empty box
20 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Really great selection at a really…
Really great selection at a really great price. Delivery was super slow though. For reference we sent people to the moon and back before this was delivered. Nearly 4 weeks between purchase and delivery.
28 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Delivered in the time stated
Delivered in the time stated. Easy tracking and fast tracking.
24 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order never arrived, need to chase for refund.
Order never arrived. Need to wait now to get a refund.
Get told to just order again but prices have increased.
Some customer service replies come in Spanish..
27 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Excellent service as always
Excellent service as always.
Products arrive in good order and very swiftly.
Great company to do business with.
16 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Avoid this website at all costs
Honestly, the worst shopping experience I've ever encountered.
Zero customer service
Zero acknowledgement my shipment was 3 weeks late (based on the 'worst case delivery date')
Zero assistance in tracking my items.
I learned the hard way in "you get what you pay for". Cheap comes at a price, and I will never use this website again, nor any associated website
27 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Price exceptional
Price exceptional
Web pages great
Options galore.
Royal Mail not good- please ship using a service which reads delivery instructions posted on their own app!!
27 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great service.
24 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great price fantastic service quick and…
Great price fantastic service quick and efficient delivery
20 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good prices
Good prices. My only complaint that it was delivered 3 days later than originally promised
23 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Trust worthy bike company
Great company where you can score biking gear for cheaper than other places. No other shops have the deals they have. The only downside is the delivery time for their products but it's worth the wait.
21 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Price is ok but after one week waiting…
Price is ok but after one week waiting the delivery was delay on the another one and half week.
I have problem with the tyre in my bike. I expect quick delivery because I need every day pumping, not tubes tyre. On next time I will twice before used this shop. NEED USED OPTION PRODUCT OUT OF STOCK.
68223966 ORDER NUMBER.
25 April 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
3 recent orders, 3 issues
3rd order placed this year where I've experienced an issue. Placed an order for 2x of a product. Shipping fairly expensive but acceptable for a quantity of 2. Not notified of any issue with the order. Received an email showing that my order was being prepared and noticed the quantity had been reduced to 1. Queried this with support more than once asking why and a request to cancel if the order could not be completely fulfilled. Only received Canned responses - noone bothered to read my query. No explanation why the quantity had been reduced. The item appeared to still be in stock in the size I ordered. The order was shipped and delivered to me. The item received did not match the image of the item ordered but it appears the image was incorrect. Didn't bother contacting about this issue since I didn't receive any useful information previously. Had requests for feedback on service - gave this with an explanation why and this wasn't followed up.
Prices are good on tradeinn / bikeinn but you can't be confident that your order will be delivered completely or by the dates advised when you ordered. Customer service needs to review emails rather than sending Canned responses based on the query type selected.
15 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
AVOID THIS COMPANY AT ALL COSTS OR IT…
AVOID THIS COMPANY AT ALL COSTS OR IT WILL COST YOU!
If I could give zero stars I would. This scam company have taken my sons money FAILED to deliver the goods and REFUSED to issue a refund because they have a 7 days of delivery refund policy!! Well if the goods are never delivered the policy doesn’t work ?
They refuse to provide proof of delivery which they say happened, they refuse to issue a refund for good that’s they have been paid for! They are simply a SCAM praying on young inexperienced people to take their money and refuse to complete on the orders they receive.
AVOID THEM AT ALL COSTS.
30 March 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
They work fine
They work fine. Very good prices from time to time. And fast deliveries up to Stockholm
24 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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