Delivery time is bad. Ordered 19.5, parcel created 19.5 and then nothing happened in 4 days. Accepted and in transit 23.5, now 27.5 somewhere center hub. Normal? Kinda, but far from webshop e... See more
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If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape... See more
Company replied
Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially gi... See more
A huge selection of bicycle parts and accessories, all new, original, and in factory packaging. Practically immediately available. Some forums reported that some people had to wait quite a while, but... See more
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price
Great price, well packaged and didn’t have to wait too long!
24 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Why so many questions based on such a…
Why so many questions based on such a small order, like many orders it arrived on time.
25 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Zero communication, parcel lost? Disaster for EU delivery.
Prices are great, but the customer service and delivery are a total disaster. I ordered a bike (Order #67724971) on March 31st. It was allegedly shipped on April 8th with an estimated delivery of April 14-15th. Today is May 1st, and I have received nothing.
This is a delivery within the EU, yet it feels like I’m waiting for a parcel from the other side of the world. I have contacted support multiple times, but I keep receiving the same automated bot replies. They are unable to provide a working tracking link or even confirm the physical location of the parcel. Their "investigation" has no timeline and provides zero information.
The lack of transparency is unacceptable. If I don't get a real human response and a working tracking link, I am proceeding with a chargeback through my bank next week. Very disappointing experience.
1 May 2026
Unprompted review
Reply from Bikeinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department. You will receive an update shortly.
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
Import Fees - Unknown Hidden Charges
BIkeinn does not make you aware of import and UPS brokerage fees prior to placing an order for shipment to the USA. These fees will add about 20 percent to your order which will wipe away any discount you thought you were getting. Also, UPS brokerage fees are as much as the import fee. With all these fees, ordering from Bikeinn for shipment to the USA is highly not recommended!
1 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
Good delivery service and was kept…
Good delivery service and was kept informed
29 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Giving 1 star is too much
Giving 1 star is too much. This company is not serious. I am extremely intrigued about how they really operate. They take your money upfront + shipping not cheap. They hold your money and the product. 3 or 4 Weeks later want to refund your money because they can not deliver your item. Imagine that in the 21st century. I keep wondering what a great business it is for myself, I should Start pretending to sell people things take their money, invest for a month and make a profit with someone else's money.
1 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good on line presentation
Good on line presentation, clear and helpful descriptions, fast moveing and delivery services. Top!
29 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
An all round brilliant experience
An all round brilliant experience. Trying to find a straight steerer good air fork which was new even tho its an older model was a task in itself. I found this website by chance, and I will thank the Lords for that. I was looking for a RockShox 100mm Recon straight steerer quick release for a decent price. Trying to find the specs above isnt easy on old straight steerers. Great price found it easy to find items and order them. Yes I think its European and knew it would take a little while to arrive here in the UK a week, but no taxes or import duties needed paying. If I need anything again I would be happy to buy from them again. A very happy customer 😀
16 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Growing old waiting for delivery..
Original order delivery date given as 2/4/2026 it is now nearly 4 weeks later and I have only an e-mail to say its ready to be dispatched , to go with the one previously saying we are preparing your order. All very disingenuous , delay in delivery makes this site unfit for purpose. Avoid.
30 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great product, terrible service.
I ordered six NeverSecond gels from BikeInn. This is the second or third time I've used them.
Once you make the order - and a whopping £6.99 is charged for using Royal Mail) you get a window of delivery - which they fail to stick to.
I ordered on April 19 and was given a window of April 22-24. Finally, the box arrived on April 27, a week later. There was zero packaging in the box, which was so big you could fit a pair of shoes in and too large to go through the post box.
My previous order had a delivery date of March 19-24 for which I was charged £4.99 for delivery was also delivered outside the promised window.
Both were simple orders made unnecessarily expensive and complex. There's also no consistency on shipping costs.
I hope NeverSecond gets stocked elsewhere, soon.
27 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Terrible 1st time experience
Terrible 1st time experience. Ordered £60 worth of parts from them as it was well priced and in stock. Order should have arrived within a few days. Didn't get any updates but checked back after a week to find out that half my order was out of stock and the shipping date was now two weeks away. Emailed support, got a reply in German, didn't answer any of my questions. AVOID!
20 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Mixed experience
Mixed experience. Sometimes, the order arrives perfectly. Perhaps 1-2 days later than indicated, but that's not a big deal. However, things went wrong with one order I placed recently. The package was delivered in a parcel shop, and I could pick it up with a code. However, the code did not work. I contacted DPD (they have a working phone number on their website and provide good support, as far as they can, so compliments to DPD!!). Apparently there was a technical problem with the lockers that would be fixed in a day, and they asked me to contact BikeInn/TradeInn to arrange a new pickup code. However, BikeInn did not understand my request for a new code. They started an investigation with DPD where my package was, and I would be informed 10-14 working days later. My package was not lost, as it was actually in that locker that I could not open. A few days passed, I emailed with BikeInn several times, but after 5 working days the package was send back to BikeInn by DPD as you have only a few working days to pick up the package. BikeInn said they would process the package, but so far I have heard nothing... The package was returned by DPD on the 16th of April, and now where the 30th of April... I've just send them an email demanding a full refund of my payment ASAP, let's hope for the best...
After posting this review, I received an email stating my money was refunded and it actually was.
30 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
fast delivery and good service
23 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Competitive pricing and delivered…
Competitive pricing and delivered quickly.
29 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Products were in perfect condition and…
Products were in perfect condition and packed accordingly. However, the shipping estimation was on the 22nd, and I received the order on the 28th.
28 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything went smoothly
Everything went smoothly. The package arrived on time and the store is legit.
I had never ordered anything from them before, so I approached it with a lot of caution, but the product I ordered arrived quickly. The store also kept me informed about each stage of the delivery and where the package was.
Overall, I am very satisfied.
22 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Received the wrong product (dry weather…
Received the wrong product (dry weather bike lube in stead of all weather bike lube). Made a report with Bikeinn. They asked me to send it back for inspection. Very inefficient, time consuming and difficult.
Decided to keep the product and buy the correct product at my local bike shop.
24 April 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Superb and top tier bike parts amen
I prefer better bike part sources that are useful to custom. Practically everywhere I shop there is useful used or more often than not new components with reliability and good strength. Bike inn is one of those businesses. I don’t want to lie and say their service is heavenly but it does what is says it will do. And that’s pretty smart. Thanks
29 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
SCAM
SCAM! They sent me an empty box after placing my order online. Now there is no way to speak to a human, and all I get is a generic auto response! (just like all their responses here)
DO NOT shop at BikeINN or any of the 'something'-inn, they will steal your money!
Order: 68140686
19% of TradeInn reviews are negative.
1 number of Days of waiting to see if I get money (Euros 222.94) after they send me an empty box
20 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
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