Bike Assist Legal Reviews 

392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated team members for guiding them smoothly through stressful injury and insurance claims. People also appreciate the exceptional service provided, noting that knowledgeable representatives communicate clearly and keep them well-informed at every single step of the process. Many consumers express deep gratitude for the efficient support that ultimately helped them achieve positive resolutions and compensation. Some reviewers were not happy with the communication and response times, mentioning frustrating difficulties in getting timely updates or replies to their messages. A few individuals experienced extended delays and felt left chasing information about their active cases without proper transparency.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting quick, reliable, and stress-free support.... See more

Claim

Clients share positive opinions on claim handling, highlighting professional support and regular updates.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting regular updates and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy they recovered not just full advised amount for various damaged items but also the interest on it. Process was very drawn out by 3rd party and Bike Assist stuck to it continued to follow up... See more

Company replied

Rated 5 out of 5 stars

I am the unfortunate broken bodied motorcyclist that still lives post catastrophic injuries sustained when knocked off . Colin Anscome & his team fought a long hard battle with the legalities of my... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent support regarding my claim after my bike accident. The process started very slow, but once Pat Westwalewicz took over my case, things started to move quickly and clear. Sh... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to Ramona and Fazeer from bike assist legal team. Firstly for their professionalism and secondly for their support throughout the claim process. It had been rath... See more

Company replied


Company details

  1. Personal Injury Attorney

Written by the company

BIKE ASSIST LEGAL specialises in representing personal injury claims for motorcyclists and scooter riders who have been involved in road traffic accidents and who have been injured and/or suffered damage to their motorcycles/scooters as a result of the...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(392)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Team

I had Chloe Smith as my handler and she has been amazing. With keeping me updated the whole journey since I've had her. Helped me as best as she could and very grateful for it. Been through 2 claims with these and they've been great throughout.

12 March 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thanks for leaving a review. Chloe will be very pleased to read your kind words.

Rated 5 out of 5 stars

A lost case, revived and won.

When my case seemed all but lost to the weeds, where it did not progress for 18 months with another legal process and team, Bike Assist Legal picked up the case and found the energy and the means to revive it and get the win. Incredible effort from the team! I had given up, but BAL picked it up and got it over the line. I am so grateful. Thanks again from me.

12 March 2025
Unprompted review
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Reply from Bike Assist Legal

Many thanks for taking the time to leave a review. Thanks for putting you trust in us to take your claim on and achieve a great result for you.

Rated 5 out of 5 stars

Very easy to talk to

Very easy to talk to, answered all of my questions and kepted me upto date with everything

5 March 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for taking the time to leave a review

Rated 4 out of 5 stars

Bike accident

After my bike accident, my case took almost two years to settle. However, the professionalism and efficiency of Chloe Smith throughout the process was second to none.
She kept me apprised of developments in a timely fashion and gave essential advice and guidance during what was a stressful period.

30 January 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review. We will ensure that your kind words are shared with Chloe!

Rated 5 out of 5 stars

Having someone in your corner

Going through the claim process has been awful with very little help or guidance from my insurance company. However Bike Assist Legal (Dylan), had my corner and worked hard to get a resolution to my claim to recover my damaged riding equipment and other uninsured losses. It has taken over a year but I am happy its now behind me.

20 February 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review. Dylan will be very pleased to read your kind words!

Rated 5 out of 5 stars

Bike Assist was a great find online

Bike Assist was a great find online! They made the process easy, kept me updated, and got a great outcome. Highly recommended!

13 February 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review!

Rated 5 out of 5 stars

Reece Whitwell

Reece Whitwell assisted me on my case and was absolutely brilliant. He helped me understand lots of things I was unsure about and was lovely throughout the time of his assistance. I’m very happy with my experience.

1 January 2025
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review. Reece will be very pleased to read your kind words.

Rated 5 out of 5 stars

540229.001

hi
i would like to thanks to Shabeena Fazal, who was help me regarding my claim and she is every time follow up me time to time for my sattelment claim
Thanks

31 January 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I am so grateful to Bike Assist Legal

I would like to say a huge thank you to Stephen Douglas who handled my claim following my accident. His compassion and knowledge of the legal system was incredible and he really fought my corner!
I had an amazing outcome and it was all down to this guy. Truly grateful.

31 January 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Many thanks for leaving a review. We will ensure that your kind words are shared with Stephen.

Rated 5 out of 5 stars

Extremely open, communicative and easy to deal with. Made the claim far less daunting than it seemed.

It was an extremely seamless and simple process after my accident. I was dreading how much of a headache would be, but Danielle Bartlett was assigned to my case and did a fantastic job at alleviating any worries I had; they guided me through every step of the process and kept me in the loop, so that I never had any worries or confusion as to what was going on.

I really wish it was always as simple as Bike Assist Legal made it.

27 January 2025
Unprompted review
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Reply from Bike Assist Legal

Many thanks for leaving a review. We will ensure that your kind words are shared with Danielle.

Rated 5 out of 5 stars

Great staff and guidance

My solicitor was amazing she was very nice and guided me through the process and answered all of the questions she possibly could giving me all of my options before making a decision am thankful for her services.

22 January 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review.

Rated 5 out of 5 stars

Excellent.I'm very happy with The legal…

Excellent.I'm very happy with The legal Bike Assist and team as it handled my case with grace and made completed it in my favour.The turnaround time was incredible.”The service team went above and beyond specially Annie Louise Alexander my special thanks to her. She helped me a lot and stand by me till the end she is incredible.I'm extremely happy with the result.Thank you Bike Assist &Team.

18 January 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thanks for leaving a review. We will ensure that your kind words are shared Annie and the Team.

Rated 5 out of 5 stars

They couldn’t have been more helpful

They couldn’t have been more helpful,
Michelle did a great job always being available to discuss and answer any questions I had and helped bring my claim to a successful conclusion. Thank you for all your help

16 January 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

My claim was made easy and simple

My claim was made easy and simple, justine Wilson was always happy to answer any questions I had regarding my claim, also very polite and friendly.

14 January 2025
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great service and support

Fabio and the whole Bike Assist Legal have been a great support for my motorbike accident and claim. Fabio was alsways happy to help and provide piece of advice either via email or speaking on the phone

10 January 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Many thanks for leaving a review.

Rated 5 out of 5 stars

Used Bike assist for a personal injury…

Used Bike assist for a personal injury claim. We were very pleased with the outcome and how well the team at Bike assist kept us updated and took us through the whole process in easy to understand steps.Thank you for all your help.

9 January 2025
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Thank you Danni!

My case was referred to Daniella and I'm so glad that it was, she was excellent. She kept in touch with me with regular updates and saw pushed things through in a quick manner. Every time I called she got back to me quickly if I wasn't able to speak to her there and then. I can't thank her for tge service she provided enough.

30 December 2024
Unprompted review
Bike Assist Legal logo

Reply from Bike Assist Legal

Many thanks for taking the time to leave a review! Daniella will be very pleased to read your kind words.

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