BIKE24 Reviews 20,482

Always a good selection of products and reasonable prices. It's easy to find and order products on the website. Orders arrive quickly :)

Best prices. Quick delivery. No nonsense.

BIKE24 are hands down one of the best bikes store out there.

Ordered May 2nd, now it is May 11th and no movement on my order , the article was in stock and I calles the service department May 6th and they gave me a long story about order volume and that my order should be dispatched May 6th or 7th. On May 8th Bike24 created a ticket with DHL since then no change. Bike24 says on their website "Thanks to our automated storage system all products marked with this icon will be shipped on the same day without additional charge if ordered before 3 p.m. (CET) on business days (Monday to Friday). As a rule, delivery takes place on the following business day."
A very sad experience with promt processing and delivery

Hi Bike24 you have not explained why my order has not been shipped 10 days after placing the order

Excruciatingly slow to ship. It took them over a week to dispatch 2 tires and 2 tubes. Of course they use GLS so the shipping itself is also very slow with poor tracking.

Their prices might be good but all in all, it will have taken more than 15 days for me to receive my order. So I guess if you're not in a hurry it might be ok, but if you really need something quick, don't count on them!

Very friendly to use. Always great and fast service. Never have any problems.

Not all bike shops have everything you need for a bike. These guys have bearings
This has a signigicant bearing on future places to look for bike parts.
The right ones came and are working!
"I'll be back"

Fair prices, lots of products, more you buy the cheaper the shipping. Comes in expected dates

Very disappointed with the delivery service from DPD. The driver did not even attempt to deliver the package to my home. If there is no phone number or if nobody answers the phone immediately, they seem to send the parcel directly to a pickup point instead of actually trying to deliver it. This is not acceptable and defeats the purpose of home delivery.

The order was sent two times.

Im still waiting for my refund and will order from an other online seller which work with an other delivery company.

nice price, best website

As always, a great experience. Products are always packed carefully and shipped quickly. This was my 10th order at Bike24, all of them without any issues.

not clear why i am not able to order more than 2 pairs of this shifter when it is stated available to ship to Singapore. I wanted 4 pairs but not allowed without any explanations.

Extremely fast shipping, decent packaging. The bike itself was set relatively well. Small break and shifting adjustments were needed but that’s totally normal.

Great company, fast delivery, one of the best prices.. I keep returning

Easy and fast checkout. Very good variety of goods, even small spare parts.

On 27 April, I placed a fairly important order with BIKE24. The order was advertised with a delivery timeframe that I relied on, but the GLS tracking has not been updated since 1 May. As of 6 May, there is still no meaningful update. Meanwhile, another package I ordered days later has already arrived, which makes this even more frustrating.

I contacted BIKE24 by email and have been waiting for days without a proper reply. I also called customer service, but despite ordering through the Dutch website, the phone support did not speak Dutch and could not actually help me. I was simply told to wait at least another day.

This is not acceptable for an order of over €200, especially when customers plan around the advertised delivery window. Because the package has not arrived on time, I may now have to extend my stay just to receive it. That causes real inconvenience and potential extra costs.

At this point, I expect BIKE24 to properly investigate the shipment, provide a clear update, and refund the shipping costs at minimum, since the order has not been delivered within the advertised timeframe.

Very disappointing. In 2026, even much cheaper international sellers like AliExpress often manage faster delivery and clearer shipping updates than this. BIKE24 really needs to improve its logistics and customer support.

I orederd from them on the 25th April, was told 4-8 business days . Have now been told i will get my package by the 11th May, as its still in Germany, quick enough to take payment but not with the delivery