Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reason... See more
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Being told promptly and honestly what needed to be done and when it could be done by. My only beef - as a 78 year old - is your electronic messaging - never certain that my replies had been received... See more
It’s not easy to find genuine expertise for servicing high-end bicycles. Bike hero know their stuff, and did a great job on my titanium road bike
Fantastic service all round. It was really easy to schedule a pick up, comms were prompt and efficient and my bike rides like a dream after its service. Thank you so much!
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
541 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Prompt friendly convenient
Prompt friendly convenient. Much easier than dealing with local bike shops.
2 July 2026
Fantastic service all round
Fantastic service all round. It was really easy to schedule a pick up, comms were prompt and efficient and my bike rides like a dream after its service. Thank you so much!
2 July 2026
Good Service
Staff were helpful on the telephone. My bike was collected as arranged, serviced and returned within 48hrs, all very efficient
2 July 2026
Excellent service
I loved that they come and collect the bike and then return it. They did a good job too.
I have an Estarli electric bike and was pleased to see they service electric bikes. Thanks Bike Hero
19 June 2026
Easy to make contact with Bike Hero.
Easy to make contact with Bike Hero.
Did a great service on our son's road bike.
Collected the bike from our home and also returned it.
Thank you Bike Hero Team.
30 June 2026
Real customer service from human beings.
2 July 2026
It’s not easy to find genuine expertise…
It’s not easy to find genuine expertise for servicing high-end bicycles. Bike hero know their stuff, and did a great job on my titanium road bike
2 July 2026
Did what I asked 👍👍👍
30 June 2026
Being told promptly and honestly what…
Being told promptly and honestly what needed to be done and when it could be done by.
My only beef - as a 78 year old - is your electronic messaging - never certain that my replies had been received and acted upon.
30 June 2026
Excellent communication and work
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reasonable, and the support continued even after the bikes were delivered. You guys truly rock! 🤘
30 June 2026
Great company
Great company, great service, very easy to book and painless pick up and drop off. Will recommend to my friends and use again!
30 June 2026
Good Service
The service was quick and the bike is working well but I was told I would get a call first to discuss the problem first
30 June 2026
Reply from Bike Hero
Hi Nick, thank you for your feedback. Apologies, every customer should definitely get a quote via text/email and then a call prior to work starting. Will follow up on this.
Many thanks
Team Bike Hero
Bike Hero collected the bike
Bike Hero collected the bike, even on a very busy traffic day, repaired it and returned it in less than a week, all the while keeping us informed as to what was happening.
30 June 2026
The quality of work is excellent
The quality of work is excellent. But a request I logged with Hubtiger seemed not to have been received, and the times of collection and return are less flexible than they used to be.
30 June 2026
Reply from Bike Hero
Hi Lena, thank you for your feedback and apologies we couldn't be more accomodating on timings. To remedy this we have just added an additional vehicle to help give us greater flexibility with our routes. Hoping you get a 5-star experience next time round.
Many thanks,
Team Bike Hero
Very professional and efficient…
Very professional and efficient service, friendly staff. The work carried out quickly. Highly recommend.
30 June 2026
Good repair, but slow...
Further to reply, I didn't receive a text and there was nothing in my spam, but I appreciate you likely had issues.
I booked my bike in for a simple replacement rear tube. Bike repaired fine. My only issue is with the front page of the website which states 'free delivery and collection' and 'from 48hr turnaround'. It took 2 weeks from booking to having my bike returned and I was also charged for collection and delivery. Once bike was fixed, there was no communication for days and I had to enquire, whereupon it was delivered the next day. I suspect the free collection is offered only for a more expensive service but the website is not clear and you need to be aware of this.
4 July 2026
Unprompted review
Reply from Bike Hero
Hi Duopastorale, thanks for your feedback and sorry that you weren't fully satisfied with the service. We will definitely look into making it more explicit on our homepage that free collection & delivery only applies when you book a service (as opposed to small repair).
Regarding the extended timescale, I can see we collected your bike on 23rd June and it was ready to return on 25th. We send a text for customers to schedule return delivery once work is complete - but in your case return wasn't booked until 4th July. We have been experiencing issues with some customer messages going directly to spam folders - so presume you were effected. We are looking at ways to prevent this happening going forward and apologise it impacted your experience.
All the best,
Team Bike Hero
Quick checkover
I popped by with my son's bike as the chain was slipping.
The guy checked it over tightened up the wheel, bit of tweaking, oil, rode it about to check & bingo! He didn't even charge me.
These guys are absolute legends. If only more companies put their customers 1st. 👏 🙌
Thank you, won't use anyone else now!
17 June 2026
Unprompted review
Bike hero are wonderful
Bike hero are wonderful. So pleased with service and the quality of their work
10 June 2026
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