Bigmoto Reviews 

1,181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 809 reviews, reviewers overwhelmingly had a great experience with this company, often noting the seamless transactions and exceptionally smooth purchasing journey from start to finish. Customers frequently praise the staff members for being extremely helpful, polite, and professional, ensuring every single question or query is answered thoroughly and promptly. Many people also appreciate the fast communication, transparent deals, and remarkably fair valuations received when buying or selling their motorbikes. However, some people mentioned occasional issues with communication delays, unexpected vehicle rejections, and frustratingly slow response times across various inquiries. A few customers additionally shared difficulties regarding extra delivery charges, unexpected administrative fees, and unhelpful after-sales support experiences.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the professional, accommodating, and... See more

Service

Users describe positive interactions with service, highlighting that the entire process from purchase to... See more

Price

Customers had positive experiences with price, frequently highlighting reasonable offers and fast payments... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers frequently praise staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you’ve got a bike to sell and it fits Big Moto buying criteria I can recommend them highly. No advertising, no time wasting punters. A few hoops to jump through re ownership and condition but all s... See more

Rated 5 out of 5 stars

Firstly a big thank you to Richard who has spent a number of calls explaining my options which helped me make the best decision possible for myself. Secondly Amy in sales was so informative an... See more

Rated 5 out of 5 stars

Really glad I found Big Moto from other recommendations. Shout out to Matt and the SOS transport guy who were really friendly and helpful with our bike sale. It was a regrettable sale of a much loved... See more

Rated 5 out of 5 stars

I sold my bike to BigMoto for what I thought was a reasonable price. The communication and collection service were superb and trouble free. Strongly recommend if you’re willing to accept a bit less th... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,181)

772 reviews in the last 12 months

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Rated 5 out of 5 stars

Firstly a big thank you to Richard who…

Firstly a big thank you to Richard who has spent a number of calls explaining my options which helped me make the best decision possible for myself.

Secondly Amy in sales was so informative and helpful with the motorcycle detailing pictures and even on days of help arrange a point of contact for me to insure all went smoothly

And lastly the motorcycles available in one place is unbelievable all. Sizes and make and models to suit all budgets and riding styles in my opinion the only place I will buy a motorbike from in the future

Thanks again Amy & Richard

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Richard at BigMoto!

Had a great experience with Richard at BigMoto. The whole process was really easy and quick, from choosing my bike and sorting out the finance to arranging delivery. Richard was helpful throughout and made everything simple and stress-free, keeping the process smooth from start to finish.

Really happy with the service and would definitely recommend Richard and BigMoto to anyone looking to buy a bike. Thanks again for making everything so straightforward!

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Had to sell my bike due to medical…

Had to sell my bike due to medical reasons.
Contacted Bigmoto and it was so easy with no hassle or stress?
Price was agreed and Bigmoto did the rest.
Brilliant service, highly recommended!

19 October 2026
Unprompted review
Rated 1 out of 5 stars

Put details in three times and nothing…

Put details in three times and nothing for days after each attempt, then used there bot chat on there website which after that I got a reply saying sorry your bike isn't for us by txt no email as I must of missed them from them! So in fact they dont Buy Any Bike at all. Now I wait for we have too much stock of that bike etc even though I wanted to partexchange for another bike, New Helmet l, Gloves, Jacket and Trouser as I am a first time biker... wont ever shop from them!

12 October 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Martin, I'm sorry that you found our marketing confusing. Whilst we will consider the majority of makes and models there are some that we are not able to purchase. We also have a maximum amount of stock that we will hold of any particular model so we put a temporary hold on these.

Rated 5 out of 5 stars

I had a caller called Richard

I had a caller called Richard, answered all my questions and spoke with manners and excitement. Explained everything to me as it was my first time financing and got the process through within the hour. Very good communication and seemed like a happy soul for a change.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

What a great experience with this company. Richard was amazing, made the whole process very easy and quick. Within less than 24 hours everything was done and completed over the phone and I would highly recommend.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Yarmouth Branch - Exceptional Service

Went into Great Yarmouth to look at a secondhand bike for our son, mainly dealt with Baz who was an absolutely fab salesperson but must also mention John, Amy and the other staff, all who make the place such a friendly atmosphere. Baz told us all the information we needed, including that a brand new bike was only a few hundred pounds more than the one we were looking at, there was no pressure selling and I’m sure if we’d have decided on the secondhand one (we actually went new), Baz would have been just as professional as he was selling a new one. We felt like we were treated as important there was no hurry or pressure as you feel in some places. The contact from the company during the week until we picked it up, answering questions was great, really responsive. The handover was great, my son is thrilled with the bike and Baz went through everything with him as the owner, even snapping a pic of him for the website (Baz you are a rare person to get a photo of him smiling!!). Cannot recommend this company highly enough, go and see the team there I’m sure they won’t steer you wrong- Tara

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Everything was done professionally

Everything was done professionally.
The Man inspecting it did Everything professionally. .Took photo and gave hir true.thoughts on the bike. I was very happy they way Everything went and would definitely deal with this company again

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Six bikes

Six bikes, one dealer, zero regrets.

I've just collected my sixth bike from Big Moto Cheshire, and that number says more than any review could. When you've bought six motorcycles from the same place, it's not habit or convenience. It's trust, and Martina and her team have earned every bit of it.

From the first conversation to the moment I rode away, the experience was exceptional. Martina is the kind of person every business wishes it had: genuinely knowledgeable, honest, and someone who actually listens to what you want rather than what's easiest to sell. There's never any pressure, never any games, just straight talking and real care about getting the right bike for the right rider.

The whole team deserves recognition. The preparation was immaculate, the paperwork was smooth, the handover was thorough, and every question was answered with patience and enthusiasm. You can tell these people love bikes as much as their customers do, and that passion shows in everything they do.

What sets Big Moto Cheshire apart is that the relationship doesn't end when you leave the forecourt. Every time I've gone back, I've been welcomed like a friend, not a sale. That's rare, and it's why I keep coming back.

I wouldn't go anywhere else. Ever. If you're thinking about your next bike, do yourself a favour and speak to Martina. You won't just leave with a motorcycle; you'll leave knowing you've been looked after properly.

Thank you, Martina and team. Here's to bike number seven!

15 October 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello Alessandro, thank you for the lovely review, we really appreciate you taking the time to leave this feedback (and the repeat custom!).

Rated 5 out of 5 stars

Simple well executed timely experience

Simple well executed timely experience. I send close up images of my bike and answered all questions honestly and was give a very reaonable offer. More generous than local dealers in my area. Pick up was arranged by a thrrd party transport outfit. The gentleman was polite and inspected the bike thoroughly sending in his own images top Bigmoto who again, looked and assesses the images.
There were no issue and the full price they offered was transferred to my bank account in a matter of minutes. They took care of the DVLA paperwork too.
It doesn't get any simpler
I highly recommend BIGMOTO next time you want a fair price and a quick deal on the sale of your next bike.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Five star

I was a little worried about the 1 star reviews but I have to give it 5 star, offered a good price, I thought it was a little on the high side so expected a bit of a haggle when they came to collect, even with a few minor scratches etc the paid the full offer price, very fast service from applying online to money in the bank was only a few days, can't complain about anything,

13 October 2026
Unprompted review

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