Bigmoto Reviews 

Ellis was phenomenal on the phone answering all my questions with patience and understanding.
He also took the time to explain things when I asked that were outside of his requirements and took my circumstances into account.

Even though I've not continued with the process, I can't complain about the answers or help given at all

Hi I got intouch with Bigmoto thinking I was going to be out of pocket regarding my Yamaha MT07 only 2 years old . So allowing for the deprecation if felt I got a fair price . Plus I didn't want the hassle of going here going there .The process was quite smooth and professional !!

Spoken to a gentleman named Ellis on the phone and helped me out with everything I needed, took his time in his explanation and everything I needed in regards to the purchase of my new bike but he was overall very friendly and helpful.

Very fast, efficient and friendly service. Offered the highest bid and a lot more than the Dealer. Bike picked up 3 days after agreeing by SOS transport. Cash transferred immediately after a few checks were completed to my Monzo account.
If you’re looking to sell give them a try.

Amy Wilkins was extremely helpfull and made the change over of bikes smooth

I would like to thank Ellis for his service today. The bike I originally wanted to purchase was sold, however Ellis took the time today to help me find an alternative.

He gave detailed responses for all my questions and I’m very excited for my lovely new purchase. I will definitely purchase from BigMoto in the future.

Such an easy process, I dealt with Ellis and he genuinely couldn’t have done more to help me secure the bike I wanted.
He went back and forth with the finance companies getting various quotes / terms based on different deposit options.
Can’t wait for delivery now :)

Great customer service nice and quick call

Excellent service provided by the staff. I initially had chosen a bike and started the finance process with Amy, only to see a different bike I preferred instead. She was nothing but helpful throughout, even though I felt like I'd wasted a big chunk of her time!
The supply of information throughout the handover process was exceptional, the sales portal is a fantastic concept I've not seen before!
Would definitely recommend!

Everything was straight forward, quick and easy. Ellis was very polite and easy to talk to.

Avoid this company I went to purchase a motorcycle from this company they failed to tell me that the engine had failed and that a reconditioned engine was on order when I purchased the bike.

I was only informed when phoning for a enquiry on my finance plan and the adviser stated the bike was on the bench and having some engine work completed I requested what work and I was then told a reconditioned engine was required.

When explaining the situation and that I was unhappy with the service the customer adviser became rude and ended the call extremely quickly

I still believe they wouldn’t have told me the engine had been changed.

I have now requested a refund and will not be purchasing a Bitsa Bike.

Also delivery is between 7-21days just so if you do want to purchase a bike you will be waiting a while to receive it regardless whether you collect yourself or not.

In the reply you have stated first available opportunity however that would have been at point or sale or on the sales sheet due to the engine being purchased prior to me purchasing it all I’m hearing is excuses and being told about the engjne swap was only found out through my curiosity

Bigmoto valued my bike on the description given by me. They examined and confirmed valuation. Money was put into my account before the bike left my premises.

They gave a reasonable value approximately £500-£700 below the value of a private sale.

The process was very smooth and efficient. I do recommend

Excellent communication very helpful and informative

Tried to purchase a bike through Bigmoto. It started off with there being damage in the digital pack that wasn’t advertised in autotrader. One salesman said it would polish out. Then another said it wouldn’t. Then they added a delivery fee. Then they added an admin fee. Then they said the delivery would take longer than planned. All in all I cancelled as the price kept going up and the problems kept getting worse. Wasted a lot of time and would avoid at all costs going forward.

What a great company. They are super fast and helpful all within 24 hours I had a bike with a deposit to having a finance agreement signed a tracker put on the bike and an estimated delivery date. The call handler (Clare Hussey) was great, super funny and light hearted while remaining professional and helped me get through the process I.E. helping me with the additional extras / monthly cost. I would absolutely recommend Big Moto to anyone looking to purchase a bike especially if you need to get your bike delivered. Great value for money too

Clare hussey made everything simple

Great experience dealing with big moto, offered me a fair price and collected the bike a few days later on a weekend which was perfect for me. Definitely recommend,

Experience was excellent thank you too clare great company

Great service. Very efficient and helpfull.