Biffa Reviews 

Biffa have been emptying bins in my street as early as 3.45am waking up numerous residents. I managed to phone them only once got through and they stated the lorries dont start until 4am but only go to eg Industrial Estate not residential. They promised to look into complaints and email me back but no surprise not heard anything. I know companies have work to do but 3.45am you have to be joking

Charges for collections that they do not do. A dishonest company would avoid

Rachel dye was extremely helpful and knowledgeable, No questions left unanswered. We will be definitely be using this service. Thanks Rachel

We used their services for over a year, and the majority of collections were missed. The usual excuse was, "We couldn't gain access," even though they were collecting the neighbouring companies' bins without any issue. To make matters worse, there were three separate entrance points to the site, so access was never really the problem.

To be fair, we did receive credits for the missed collections, but that doesn't make up for the poor service. Their drivers simply can't be bothered. I understand they're under time pressure and have other customers to attend to, but when they collect bins from properties that share the exact same alleyway as ours and still leave ours behind, it's completely baffling.

The final straw was when we actually watched the driver arrive at our site, turn around, and drive away without even attempting the collection.

It's a real shame because we expected a reliable service, but the constant missed collections and lack of effort made the experience incredibly frustrating. I would not recommend them.

Biffa haven't collected our business waste for days, and the waste is starting to overflow. We've contacted customer services who have said they are short on drivers or they can't get through to the local dept. No time frame for resolving this. No reassurance given. No call back despite promise. All very worrying.
I'm now going to have to travel to the business location, a 3 hour drive, and attempt to deal with the business waste myself.

Absolutely appalling service from BIFFA.

They've managed to leave my commercial bin uncollected for 4 WEEKS.

Four weeks of overflowing rubbish, a genuine health & safety hazard, and not a single meaningful attempt to sort it out.

When I finally called to say they had breached the contract and I wanted to cancel, did they arrange an urgent collection? Did they show the slightest bit of customer service?

Of course not.

Their immediate response was to threaten me with an early termination fee.

The irony is spectacular. They cannot collect the bin, but they can collect penalties.

That call was over a week ago... and, the bin is still sitting there, overflowing exactly where they left it.

If BIFFA put half as much effort into collecting rubbish as they do into threatening customers, this wouldn't be a problem.

Zero stars is more appropriate. Not collected my bins in 3 weeks. Useless providers, waste of money and time I cannot express how bad Biffa is. Don’t use them by any means

Very satisfied with David’s proactive and professional approach

really good, Rachel Dye was excellent and very helpful.

If I could give a zero, I would. Paid for bin collection, not collected the lease two times they should have. I've made contact by phone and email (email still not responded to. The call was to point out our waste had not been collected,but neighbours had. I was given an excuse that we were on a different route (I've since found out everyone else in our road has been done now and I cannot see how that one truck would be just for us). I was also told the last failed collection was due to no drivers being available. I told the man on the phone i couldn't keep running the full bin backwards and forwards due to being disabled. I stated heavier waste would have to be out into the waste and was offered to use black plastic bags. I was asked if I would empty the current full bin, dispense that into the black bags so heavier items could be put in the actual bin. I again had to remind them of my disabilities. This is an awful company that states they are a non refundable service and don't seem to care if you're disabled and can't deal with constant heavy bins. Also the garden waste, in the bin is now fermenting outside my house

Absolutely disgraceful company, worst customer service of any company we’ve ever dealt with. They are lying, greedy, lazy and deceitful. Nobody from customer service responds to you after weeks of complaints, we had week after week of missed collections for general waste with a fully paid up contract. Maggots, rats and a huge pile up. We’ve had environmental health down. We’re a tourist attraction and restaurant. The whole place stinks and customers are complaining as are the Neigbours. The wagon operators are lazy making up excuses and lies. The customer service just lie and lie and lie day after day with false new dates of when collections will come to try and stall you and stall complaints. When our bins were finally emptied after weeks of missed collections and lies about collection dates! THEY INVOICED US FOR THE CLEARING OF THE BUILD UP. We’re already paying them thousands a year! It’s their fault for the extra weight and build up. Again the operators are lazy.

Our recycling has now not been emptied for over a month. A huge pile up. The wagon has been past every week and completely ignored! Biffa are corrupt, lying scum bags. AVOID AT ALL COSTS
Absolute disgrace

They can’t pick my sacks waste as driver found it on the side of the shop not at the front were people walking and my customers entrance.they even hasn’t delivered my bin yet .so bad

Useless management of Tandridge Green Waste Club, frequently failed to collect and are then unhelpful. Luckily they have lost the management of this service.

Absolutely disgraceful service. BIFFA has left my commercial bin uncollected for FIVE weeks. Five weeks of overflowing waste, unbearable smell, and a completely unacceptable health & safety hazard.
When I called to tell them they had breached the contract and I wanted to cancel, they didn’t apologise, didn’t fix the issue — they immediately jumped to threatening me with an early termination fee. Another week has passed since that call and guess what? The bin is STILL full and untouched.
To create even a tiny bit of space, I had to step on bin bags full of bottles, which is dangerous and something no business owner should ever have to do. Their negligence is forcing unsafe behaviour just to keep my premises functioning.
BIFFA is damaging my business, my environment, and my ability to operate safely. They are not providing a waste service — they are creating waste, hazards, and problems.
At this point, BIFFA should consider putting themselves in one of their own bins. That’s exactly the level of service they’re delivering.
Avoid this company at all costs.

BUSINESS ACCOUNT, book a collection/exchange and all they do is delay it by a day, another day, then another day then it's over a week left and the business waste is everywhere. Unreliable and excuse the pun 'rubbish!!'.

If your looking for a waste service where there is no customer service look no further this is the place average hold times are 40 mins + so make sure you never have to call them that’s when your issues start. I’ve made a very bad mistake I didn’t check the reviews before starting my contract. You’ll pay for bins to be collected they don’t get collected then you’ll get charged for being overweight because now you have a build up of rubbish

Contract is all one way and what suits biffa.

Collections always missed, you are lucky if they complete 50% of their collections. As far as biffa are concerned they are contracted to collect a set weight of waste, not collect on a schedule, meaning they can collect the waste whenever they want, so if they dont collect for 2 months that is just fine by them as long as the waste gets collected eventually.

Try to terminate? you can only terminate during a small window of time during the contract, after that your contract will renew. If you do request termination during the allowed window, you have to give 6 months notice.

They can contact you by email, buy you cant contact them. If you try and call them you will be waiting an hour to speak to someone.

All of this is by design of course, the service is so poor that if people had the opportunity they would leave straight away, hence they make everything difficult.

Their prices go up considerably every year. We switched to the local council for half the price.

Unresponsive customer services, no email to contact, no account managers to take responsibility. Expect to wait 30+ mins any time you want to speak with a human - at all junctures you will be asked to go online, we followed this instruction and the service quality fell off a cliff.

We are still waiting for a skip to be emptied 20 days after booking collection, which we were told would be done in 2 days.

I expect Biffa will reply to this with the same lazy, cookie cutter reply attached to all of these reviews, which is how they will deal with you too - avoid at all costs and give your money to a local company who will appreciate your business.

Totally inept company. no one answers the phone lines.
I imagine the guys at the top have poor internet sitting on the beach somewhere pretending to work remotely.
GET YOUR ACT TOGETHER

customer Service. no one ever answers the phone