Biffa Reviews 

I've had a very disappointing experience with Biffa. Despite paying for regular waste collection, collections were repeatedly missed since beginning, leaving bins overflowing. I contacted customer service several times and was promised callbacks that never happened. The lack of communication and failure to resolve the issue has been frustrating and has caused unnecessary inconvenience. Based on my experience, I can't recommend this service unless significant improvements are made to reliability and customer support.

Extremely impressed with the ease of setting up this account and the sales Lady was so good to deal with.

7-10 days for bin delivery---- nearly a month later and nothing

Failed collections often. Never able to recollect and so bags build up. Customer services take around 25 mins to pick up your call. Often told we shall receive a call back. None is ever forthcoming. Lengthy clauses to cancel contract despite them breaching their own contract terms time and time again.

Dear Biffa Customer Services,

Rather than resolving the administrative errors surrounding our account, it now appears that our waste collection service has been cancelled altogether. No meaningful explanation has been provided, and I have been left with two Biffa bins at our premises and no active collection service.

To summarise the history:

* We experienced delays in receiving our bins.
* Scheduled collections were missed.
* I was repeatedly required to complete new contract documentation because of inconsistencies relating to our company name, despite providing the same information on several occasions.
* Your online registration process repeatedly presented incorrect pre-filled information, requiring me to register and complete forms multiple times.
* I submitted a formal complaint outlining these issues and requesting that the matter be resolved. That complaint was not properly acknowledged or answered.
* I have now discovered that the collection service appears to have been cancelled instead of corrected.

I am disappointed that what should have been a simple business arrangement has required so much unnecessary time and effort, only to end without a functioning service.

Furthermore the only way to complain to is address the sales person, there are no email addresses for any kind of resolution, so we have gone round in circles. Hopefully this might get us a reply, from a manager.

Claire Nock

The lady I dealt with Karen Robson was very helpful and responded to my emails promptly .

Unfortunately not expected services from Hollie. they help you until signing the contract once the contract signed, all ignored no emails no calls you have to chased them everyday , Unprofessional service. I don’t know why I have joined. I should say slow or reckless service. Won’t recommend biffa. I have 3 sites and unfortunately they should look after old customers rather than focusing new.

Contract started on 1st July bins didn't arrive until 9th July. Prices on our first statement not the same as those on the original quote - awaiting reply now 3 days & no contact. Tried calling & was on hold forever

After waiting on the phone for a frustrating hour, to arrange a skip exchange. I finally got through to Rebecca Morehen in different department. She took control of the situation and after a couple of calls. She got back to me with an exchange date. Very helpfull and polite.
P.S more phone ops required to speed up answering times.

Great customer service. Really helpful

Mollie was very helpful!

Customer service is non existent!

Was great when we had a dedicated rep, as soon as she left Biffa became so difficult to deal with, customer service and depot numbers just ringing and ringing.

I SPOKE WITH JANICE HEMSHAW FROM THE VERY BEGINING AND SHE HAS MADE THIS WHOLE PROCESS VERY EASY TO UNDERSTAND AND HELPED US MAKE THE TRANSFER OVER REALLY EASY TOO. THANK YOU JANICE, WE COULDNT HAVE DONE IT WITHOUT YOU!
HER CUSTOMER SERVICE HAS BEEN BRILLIANT AND NOTHING HAS EVER BEEN TOO MUCH TROUBLE.

I would give 0 if i can, worst company ever, 1 year contract, if you go with local council is lot cheaper biggest mistake to join with biffa had to pay over £1500 exit fees if you join you business will also pay higher charges and price consistently increases

i would not recommend this company to anyone

I have nothing but issues, today i spent half an hour on the phone trying to get in contact about a bin that was not emptied. They do not answer their online portal, contact is frustratingly difficult, it's not acceptable.

Also be wary that if you try and get out of your contract with them they will charge you for the whole year, they are ruthless.

If you want to waste your time on garbage communications and trash customer service, then look no further!

To top it all off they specialise in mixing your recycling and general waste together as the operatives cannot be bothered to make two trips.

Edit for the below - we replied with that already in CC - predicting this response. As I'm sure comes as no surprised to anyone reading this, Biffa have not bothered to reply on e-mail nor deal with this. Our account number was also provided to them prior to submitting the review.... nice to reply for the optics on here but it is obvious you don't actually care about solving the problems!!

After leaving a concerning review about public safety from performing illegal manoeuvres and an email with the video, this still continues to happen. Biffa clearly doesn’t care about this and I’m guessing there are going to respond with… this is a process and cannot be cured over night, this is a lie because how comfortable they are with pulling this illegal manoeuvre, this has occurred for years. I have been reporting this for over a month now and it is only a matter of time before your drivers illegally reverses into a car driving the correct way up the one way system, or a pedestrian walking across the street looking the correct way not expecting your vehicle to be reversing the illegal way. The police are my next step, I will be sending all my video footage from my cameras to them. At least Southend cancel know their rights from wrongs, left to their right and their Highway Code. I bet you that your drivers are so stupid they don’t know what side to put their shoes on, or maybe they don’t know how to tie their shoe laces. There is a simple remedy for this have a back bone and deal with it or higher people with an education, which I’m guessing people that deal with these complaints don’t have either. I come to this conclusion because my previous complaint you responded and have done nothing about it.

This is Westborough school on Macdonald avenue in Westcliff on sea and they reverse on from Westborough Road. Don’t respond with your generic answer deal with it before you get dealt with, because it’s only a matter of time with your cocky attitude before something happens and I will be there waiting.

David Unwin was excellent and helped me choose the bin I wanted. Would recommend dealing with David guys. 10/10 service

As a restaurant that has used Biffa for nearly four years, I have finally reached the point where I can no longer tolerate the service.

Over the past four years, we have experienced repeated missed collections, unexpected changes to our regular collection schedule without proper notice, and ongoing service issues. I have lost count of how many complaint emails I have sent. Some issues remained unresolved for months despite repeated emails and phone calls.

When we decided to terminate the contract because of these ongoing problems, we were told we would have to pay a 41% early termination charge and comply with a notice period. These terms were never clearly explained to us by the salesperson when we signed the agreement.

Recently, there have been occasions where our bins were not collected for two weeks, and even four weeks. As a restaurant, this is completely unacceptable. We have had to use our own vehicle to transport waste to the local recycling centre just to keep operating.

Meanwhile, our charges have increased over the years, yet the collection schedule has become increasingly unreliable. We are still expected to pay in full even when the agreed service is not being provided.

This has been an extremely frustrating experience, and I sincerely hope Biffa takes these issues seriously. If you are considering signing a contract with them, I would strongly recommend that you read every contract term carefully and make sure you fully understand the cancellation conditions before committing.

Because our waste was not collected regularly, rubbish accumulated around our bins and we frequently received complaints from neighbouring businesses and local residents. As a restaurant, this was extremely stressful and damaging to our reputation.