BetVictor Betting & Casino Reviews 

5,284
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, professional, and efficient in resolving issues. Many people also appreciate the fast payout process for withdrawals and find the platform easy to navigate. However, some customers also noted significant dissatisfaction with the website's functionality, including concerns about game fairness and issues with bonuses. People reported difficulties with withdrawals, such as funds being held, accounts blocked, or unfulfilled bonus promises. Additionally, some reviewers found customer service unhelpful, citing generic responses and a lack of effective problem resolution.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, efficiency, and... See more

Website

People report negative experiences with the website, with many describing it as a "money taking site" and... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals and account... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 4 out of 5 stars

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.1

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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3.1

All reviews

(5,284)

483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Slots are terrible dead spin after dead…

Slots are terrible dead spin after dead spin never won once every bonus you get is 1 pound your free daily spin always lands on 1 spin put football bets on to spin the wheel for free bets and it's always a pound literally don't like giving you anything just take take take odds are disgusting on football aswell if my odds are 7/1 I go on coral and there 12/1 I'd avoid and put your money into a better gambling site

17 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Callum/ We appreciate you sharing your experience. We're sorry to hear you've had such a frustrating time with the slots, bonuses, and football odds. We value your feedback and will use it to improve our services. Please feel free to contact us by e-mail to discuss your matter further. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Hands down the absolute worst site for…

Hands down the absolute worst site for slots you can play I play the same game have done for years on multiple sites it's up down I get gameplay and sometimes I win sometimes I lose the RTP on bet Victor games is atrocious you will not win anything bonuses literally take hundreds and hundreds of spins to land and when they do land they are absolutely tiny you cannot get up 800 down at £2 a spin and it will still play losing runs of 50+ spins it goes over 100 spins without even giving a bonus attempt it's almost impossible to get 2 bonus symbols let alone the 3 you need absolutely disgusting to be able to get away with this one thing is for sure is there is no way new generations will grow up and become addicted to gambling on slots you got to win to want to play I honestly have never played anything like this deposit £100 £2 a spin less than 5 minutes of gameplay bonuses are literally the worst I have ever experienced it's really hard to hit anything you will be happy with the no game time no bonuses I couldn't even hit 5 of a kinds much or 4 it just spins 30-50 + losers then will pay a 1x or 2x then it will spin another 30-50 losers before paying another 1x or 2x honestly my advice to anyone who plays slots this site has terrible RTP you feel instantly your money will disappear fast

16 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We understand your disappointment with the gameplay and bonus features. We value your feedback and will use it to improve our services.

Rated 1 out of 5 stars

Shocking service and can't be bothered…

Shocking service and can't be bothered in looking into a problem, looks like,it's all about money and closed my account straight away as requested and didn't look at unpaid bet,Puts you off online Betting and will be using local shops again

12 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Alan. We appreciate you bringing this to our attention. We're sorry to hear about the issues you faced with your account closure and the unsettled bet. We'll review what happened and aim to do better. Please feel free to e-mail us via help@betvictor.com

Rated 2 out of 5 stars

Nice website and casino

Nice website and casino. Smooth deposit/withdrawal.
But finding out betvictor has drastically lower custom RTP on most of the slot games compared to similar online casinos is disappointing and unsettling. For example X casino has a 96.4 RTP , the Y Casino has a 95.9 RTP on Gates of Olympus 1000 slot game , HOWEVER! BetVictor is %94 on the same game. This is a massive difference. Super greedy man.i don't like this.

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Al. We appreciate your feedback regarding the RTP values on our slot games. We understand your disappointment with the differences you've observed. We'll review this information to ensure our offerings align with player expectations. Thanks for bringing this to our attention. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Would give the slots a zero rating if I…

Would give the slots a zero rating if I could disappointed I downloaded the app and wasted my money

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi James. We appreciate your feedback and we're sorry you had a disappointing experience with the app. We'll use this to improve. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Worst site I have ever played on and…

Worst site I have ever played on and that includes some of the unregulated sites that used to exist. My experience isn't from a couple of visits, its over years, 1000s of pounds, the games just don't pay anything and you never feel like you even have a chance, you might as well put your money in the bin. I have complained and you get the automated bullsh*t answer that we can't control our games, I play the same 3 games across multiple sites and although you don't win all the time, obviously, you do get decent wins on other sites and you get a feel of the games, not on this site, they also don't just drain your balance with no bonuses at all, or as mentioned by other people rubbish ones, I would avoid this site at all costs unless you like chucking money away.

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Phil. We appreciate your detailed feedback and are sorry to hear about your negative experience over the years. We understand your frustration with the perceived lack of wins and the bonus offers. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Terrible company I won £430

Terrible company I won £430. Still ain’t been paid out a month after! I have the email proof! PLEASE AVIOD !!!

1 December 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Sonny. We regret you've not received your winnings. We take payout delays seriously and will investigate this issue. Thanks for your feedback. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Bet victor scam!

Bet victor, wouldn't accept my 5 pound bet on a draw at 2-1 then 2 minuits later it was 2-2, dirty scammy rats!

9 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience and appreciate you taking the time to leave a review. If you ever need assistance at all, please do not hesitate to reach out to us.

Rated 1 out of 5 stars

Put more money on than win

Put more money on than win,

10p for a spin yet you never ever win anything

Absolutely joke and pathetic this site.

9 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience and appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Poorly run

I signed up to betvictor & after verifying I made my first deposit vie e-transfer. After completing the transfer through my bank, it was showing as pending on betvictors site. After contacting support I was told that it was rejected on their end and there isn't any reason that he saw? They also hold your deposit for 1-6 business days so it is essentially in limbo. I am unable to use their casino nor can I get my money back that they accepted

7 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We’re sorry to hear that you experienced issues with your first deposit, and we appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

They don't like winners ...

They offer free games but if you win anything they then block you from promotions. Don't offer free games if you don't like paying up , oh but you want new customers to join. Can't have it both ways Betvictor.

6 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your experience and appreciate you taking the time to leave a review. If you ever need assistance at all, please do not hesitate to reach out to us.

Rated 1 out of 5 stars

Awful experience

First of all, i had a bet on a tennis game where i bet a player to win the set. Eventually she did win the set but was settled as a loss. After reaching out to the help and contact, i explained everything. They come back to me after 15 mins that the game was lost and bet was settled correctly. Next situation is, i was playing some games and in between i receive a message that i have been rewarded 25 free spins. Obviously it didnt show right away so i reloaded the game but there was no free spins. Again, same process of help and contact,they said there is nothing available and asked for screenshot. How on earth would i take screenshots of the simple pop up message. They should have access to see that. And upon conversation for 10 mins. At last i didnt want to discuss further so i said its fine. Never trust this app. If you are betting-in play games then i repeat never. This is more like a scam business now.

7 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Muskan. We appreciate you sharing your experience. We're sorry to hear about the issues you faced with your bet settlement and free spins. We aim to provide a trustworthy experience, and your feedback is valuable. We'll investigate these concerns to improve our services. Please feel free to email us via help@betvictor.com

Rated 1 out of 5 stars

RIGGED

I understand the rules of gambling, you win, you loose etc But to constantly loose is just ridiculous, how this site gets good reviews just baffles me. I put £100 on a game and played £5 spins, to then get the bonus and end up with £0.60? I mean cmon, utterly ridiculous. There are several sites I enjoy playing and I lose money and also win money but to constantly loose AND have bonuses which pay out maximum 3x your bet is just atrocious. My advice would be take your money elsewhere and use a better site.

4 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Steph. We appreciate you sharing your experience. We're sorry to hear about your disappointment with your gameplay at BetVictor. We value your feedback and will use it to improve our services. You're welcome to contact us privately to discuss your matter further if you wish, our e-mail address is help@betvictor.com

Rated 4 out of 5 stars

Issue resolved

This review has now been edited as bet viktor have sorted out the issue. Thank you

28 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Jeffrey. We appreciate you bringing this to our attention. We're concerned to hear about your payout experience and apologize for any inconvenience. We'll be happy to investigate this for you, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

They post fake positive reviews

Bet Victor are a joke of a company. Manipulated low paying slots. Untrustworthy in documents and payments. They are a site you should not join. They also pay for fake positive reviews. Most off the 5 star reviews are fake and it's a joke trust pilot allow it.

2 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Stephen. We appreciate you bringing this to our attention. We'll be happy to investigate all these matters for you if you wish. Please feel free to e-mail us, our e-mail address is help@betvictor.com

Rated 3 out of 5 stars

Good site, but limited

Hey folks, when I first got onto BetVictor, I was very optimistic ... it seemed like a good site ... they were friendly, always ready to help, and they gave me a $50 bonus, to start off with ... very cool ... but the problem I came across, was their parlay system ... I need to make complicated NFL parlay bets, and BV's system, didnt' work ... it didnt work on Chrome or Safari ... no matter what we tried ... I tried the app, and it worked ... partially ... but every time I tried to add a third or fouth element, the BV interface erased it! So frustrating ... after two days of torture, trying, trying, and trying again ... I gave up ... I could not figure it out, even with their Live-Service help ... if you wanna try BV, go ahead, but be warned, they have limitations ... limitations, that make it hard for you to win! ...

26 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry to hear this, please contact our Live messaging Service if there is anything specific you would like looked into.

Rated 1 out of 5 stars

Felt cheated while trying to cash out…

Felt cheated while trying to cash out on winning bet.Web site claimed cash out had failed twice,the offer was reduced by 20%.Won’t be using again

21 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and time. We're sorry you feel this way about the reduced offer during your cash-out attempt. Please contact us on Help@betvictor.com, and we'll review what happened.

Rated 1 out of 5 stars

I have played BetVictor slots for a few…

I have played BetVictor slots for a few years now. Big bonanza being my favourite. I would say after over 1,000,000 spins I have never one the x4000 fish. False advertising in the extreme. This is a fair and honest review but I WOULD STEER WELL CLEAR from BetVictor. Just to add there is never any bonuses even on huge losses.

29 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear that you haven't had the outcome you hoped for with Big Bonanza, and that you feel bonuses are infrequent.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 5 out of 5 stars

Had a MEGA win about 4wks ago just in…

Had a MEGA win about 4wks ago just in time for Christmas , amazing company they even called to congratulate me the gentlemen on the phone was extremely kind & professional. Thank you so much betvictor. Highly recommend this site.

29 November 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're happy to hear about your amazing win and that it came just in time for Christmas! We appreciate your kind words regarding our team's professionalism and are glad you recommend our site. Thanks so much!

Rated 1 out of 5 stars

Scam artists

When I first signed up, I was getting bonus/features on every game, it was literally amazing… but that’s how they get you. One week later, I cannot get a single bonus/feature on ANY game. Doesn’t matter the provider or bet size. Absolute scam artists. Don’t fall for it. Stay away!!!

27 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry you feel this way, this is the nature of gambling unfortunately, we have no control over who wins or losses.

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