Better Mood Reviews 

114
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Better Mood is a scam website and will charge you without your consent, so please DO NOT DO THEIR INTAKE TEST. They adon't give you an opportunity to unsubscribe from their services and also don't res... See more

Rated 5 out of 5 stars

If you're fighting with anxiety every day, bettermood is where it's at. Forget everything else you've tried, this is the one that actually delivers. Feeling lighter, happier, like I can finally enjoy... See more

Rated 1 out of 5 stars

I thought the whole thing was fishy from the start but at 1 am and very anxious I almost caved. The questionnaire felt weirdly disingenuous and I couldn’t put my finger on what was wrong until I looke... See more

Rated 5 out of 5 stars

honestly, if you're dealing with anxiety or panic disorders and you're stuck in a rural deadzone, BetterMood might just save you. it's tough out there with barely any decent psych help around—thanks,... See more

Company details

  1. Wellness Program
  2. Class
  3. Wellness Center

Written by the company

Our mission is to find the most effective treatment strategies for your specific situation using crowdsourcing, data science, psychiatric and scientific methods.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(114)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID at all costs!! Total lack of communication from Adam, ignoring customers and holding onto my money

I was enticed to try this app after seeing adverts on my Instagram many times. I'm always bombarded with new self help apps, 1 for everyday of the week! However, I decided to give this one a chance since they were offering a 7-day free trial...

After some time of trying the app out I reached the end of the trial and realised I didn't have the time or money to continue with the annual subscription right now, however I COULD NOT find anywhere to cancel on the website...

I managed to find an email under the support section explaining the situation and that I wanted to cancel. They then got back to me saying if I wanted to cancel all I had to do is reply back to this email before I get charged and the free trial ends. I replied ASAP to only then be debited $57.00 the next day and auto-enrolled onto the subscription...Following this I had 0 replies and all of a sudden my email was ghosted... I must have sent more then 5 emails to date trying to follow up and receive a response yet no one has replied...

Thankfully, I paid via PayPal so I am able to open a case via them as a 3rd party under the basis thsy I requested the cancellation on time.

Why would a company whos aim and concerns is helping others inprove their lives hide the cancellation and support options on their website. Just so they can make money off you... talk about a scam.

Avoid at all costs unless you don't care about customer service and a money hungry company...

This is my lesson never to trust a minor start up like this no matter what their claims are, they are not a big company like Audible who has happily refunded me for unused and unwanted subscription in the past...

I am not even using the service in fear of the fact that I have used the service used against me in my case with PayPal.

15 March 2024
Unprompted review
Rated 3 out of 5 stars

Easter European Scam with Comically Bad Programming

I have just signed up for your service and paid you $57 only to have the most absurd user experience in trying to reset my password. EVERYONE currently uses mobile devices - I signed up to use your service from my iOS phone and tablet devices.

Your current password reset UI IS NOT COMPATIBLE WITH MOBILE DEVICES. Accessing the reset password link on a mobile device produces a screen with no CTA to advance the user after password entry. This is abusive and discriminatory against users that rely on your product from a mobile device and do not have access to a desktop. I have tried for days to reset my password only to discover this is only accessible to desktop users. This has infinitely increased my anxiety but I guess based out of Lithuania litigation is not something you people fear. Also who is Adam? The CEO? No LinkedIn nothing about the founders what kind of stealth beta already has an alleged 750k users?

Fix this immediately and issue an apology to myself and your other users affected by this exceptionally careless and negligent user experience.

Where is your empathy as a company that tries to improve their users-mental health?

Edit: thanks for the apology. I look forward to the fixes and for the actual app, hopefully, in the future. I’ve adjusted to three stars pending the fix.

13 March 2024
Unprompted review
Better Mood logo

Reply from Better Mood

Hey Yuri,

First off, I want to extend a sincere apology for the frustration and inconvenience you've experienced with our service. And yes, i'm Adam Kondaus, the CEO of the company you've been having a rough time with.

Just wanted to let you know that yes, I just checked the password reset form and you're right. We dropped the ball on the mobile compatibility of our password reset UI, and that's on me. I'm sorry.

Anyway, I'm not here just to throw excuses your way. Actions are already underway to correct this misstep. I've got our tech team on it, ensuring the password reset page plays nice with your and others' mobile devices. It's a top priority to get this sorted so that no one else has to feel the sting of being left in the digital dust.

And once again, please accept my sincere apology, not just as a formality, but as a genuine expression of regret from someone who's committed to making things right. I'm here acknowledging our mistake and outlining the steps we're taking to ensure this doesn't happen again.

And finally, thanks for holding us accountable!

Warm regards,
Adam Kondaus, CEO

Rated 4 out of 5 stars

Automated activities are very helpful…

Automated activities are very helpful in relating to my anxiety and I am glad I signed up However,I do find when I have tried to connect with a live person I have not been able to do so at any time I am always given the message they are away from their desk

21 February 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoy this app

This app works really well for me! I'm in Toronto and i have used this app daily for almost a month now… i really much enjoy the daily sessions and night relaxations… ive seen so much positive changes in myself. I can even handle tough emotions and cope well with health issues. It also helped me after a sad break up aswell! I recommend trying it!!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Totally recommended

Totally recommended! I am a big fan of this app. I've been struggling with tough times and bad bad panic attacks..m i got so much worse but this app helped me during a bad period of my life. After using this app for not so long, this app made me feel better and my bad distressing feelings disappeared.. try it!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

This app is seriously amazing!

This app is seriously amazing!! It changed my life by helpin me escape from anxiety… no matter how deep you think you're in it, there's a session or coach on this app who guides you out. You dont have to feel trapped anymore… re gain your power and understanding… this app is a great guide to a better life!

27 October 2023
Unprompted review
Rated 5 out of 5 stars

This app completely changed my anxiety

This app rescued me from spiraling! I tried many many ither anxiety apps but this one is totally unique.. this is my go to when i am alone with my stressful thoughts. Im still working on handling my anxiety and this app helps. Strongly recommended!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Loving this app.

Loving this app.. i dealt with lifelong anxiety and these last few months were really tough on me… i tried so many things, even many medications and pills..this is the only app that has been a life saver! It is good fir calming my nerves. Its always there when i need it!

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly valuable!

Incredibly valuable!! I've battled anxiety since my childhood and even it made me lose jobs and my car. I got this app yesterday and its already a hugeee help for me. I tackled my fear. I shared this app with my friend right away! You too should give it a shot. Totally recommend.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

So so so grateful for this app

So so so grateful for this app. Its a total life saver. I had crazy heart palpitations which made me panic and go to the ER… turns out it was a false alarm… my sister recommended me this program and i tried it. It made me realise its my anxiety.. my Gut feeling was gone in 5days. LOVE IT!

23 October 2023
Unprompted review
Rated 5 out of 5 stars

A few years ago i went to Seattle with…

A few years ago i went to Seattle with my boyfriend's family… the trip was a mess and when we got back, i felt so disconnected from myself….. many things that happened on the trip made me so nervous. I starting hating cars and felt a tingling faintness.. i also couldn't breath properly. Thie app helped me calm down my anxiety! It made me feel heard!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Oh my God

Oh my God! If youve got anxiety, you need this app ASAP! its seriously the best thing.. i feel like everything around me wasnt real and it freaked me out so bad but then i found out it was an anxiety symptom.. a friend told me about this app and i started using it for months. It made me feel less weird and less scared. It made me not fear my anxiety anymore… thanks xx

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Just 5 days ago

Just 5 days ago, I couldn't have written a review.. I was diagnosed with GAD after testing positive for covid. Some days were okay before without anxiety. This app helps me calm my nerves... helps me sleep even better and mostly breath better! I am learning and getting stronger everyday. Thank you whoever made this app possible....

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Overcharged in USD

Unfortunately I had the same experience as Nicole. I had no reminder notification that the subscription amount was about to be deducted and nowhere on their site was it made clear that costs were in US dollars. I even checked their FAQ. I got charged nearly double the amount once that I had had budgeted for this app. I complained to the developer that I couldn’t afford this amount as it wasn’t what was advertised and got nowhere.

22 October 2023
Unprompted review
Better Mood logo

Reply from Better Mood

First off, I genuinely want to thank you for taking the time to share your experience with us. It's only with feedback like yours that we get a clear sight of where we're heading and what changes we need to make.

I want to clarify a couple of points and also ensure that we're all on the same page.

Firstly, regarding the prices being in USD, we did make sure to have "All prices are in USD" on our payment page post the feedback from Nicole. It's vital for us to keep things transparent. When you make a payment using a credit card, our processor typically notifies about the currency being USD. However, to ensure no one else faces the confusion, we're taking an extra step to include this information prominently in our FAQ too.

As for the notification, our records show that we did send a reminder on October 18th, which is three days before the end of the trial. We've worked hard to ensure our notifications are reliable after Nicole's experience. I wonder if the email might have been misrouted into the spam folder, a realm sadly out of our control. For reference, the email we have on record for the notification is c****************g@gmail.com. Does that ring true to your email?

That said, regardless of where the miscommunication arose, we’re here to set it right. It's never our intention to leave our users feeling left in the dark. I truly apologize for any inconvenience or confusion, and I’d love to discuss how we can further help in resolving this situation for you.

Thank you once again for reaching out. It's through moments like these we learn, grow, and strive to serve you better.

Warm regards,
Adam Kondaus
CEO, BetterMood

Rated 4 out of 5 stars

This App is AWESOME

This App is AWESOME! Its like really gets how I feel. The advice this app gives is really straightforward and helpful! Its like someone actually understands me. I have also tried other apps but none helped me like this one...

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing - it actually works

Really useful app! This app offers many tools for anxiety and panic attacks. I would suggest it to anyone struggling with overwhelming thoughts. Its been a real life saver for me... ALSO im a big fan of the Quickies section too.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

I really suggest this app.

I really suggest this app.. it keeps you relaxed and it has totally helped me in tough times. It has also maxe going out more enjoyable. I don't feel nervous now. Thanks a bunch!

3 October 2023
Unprompted review
Rated 5 out of 5 stars

I've been using this program

I've been using this program for more than a year to handle my anxiety and panic attacks. It has really helped me alot. I am so much excited about the day when I am anxiety free. I'm 40 and I have never had anything like this before! Thank you so much!

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Probably the best app

I REALLY LOVE THIS APP! It helps me feel calm and less alone... im so glad I found it and I have told my friends about it too so that they can manage their anxiety. Giving 5 stars isn't enough.. it deserves a million. Thanks for being here... x

1 October 2023
Unprompted review
Rated 5 out of 5 stars

I've been using this app for a year now…

I've been using this app for a year now and its the besttt thing i have tried for my high functioning anxiety... im so glad to have this app. Hopefully it helps lots of people conquer anxiety and live each day without fear and worries!

15 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look