Better Independent Living Reviews 

298
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and reliability. Customers find the online ordering process extremely simple, and products consistently arrive exceptionally quickly indeed with secure, protective packaging every time. People are consistently very pleased with the good quality items, helpful support team, and remarkably smooth delivery experiences. Some reviewers were not happy with minor product design flaws, noting that certain items slipped or required extra personal adjustments to function properly. A few other people also felt that certain items presented minor challenges or did not fully meet their specific everyday practical needs.

What people talk about most

Product

Consumers find product to be positive, highlighting great satisfaction with items that arrive as described... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made and sturdy... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Reviewers express high satisfaction regarding the order process. Consumers consistently highlight quick and... See more

Service

Clients share positive opinions on service, highlighting quick processing from order placement to receipt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more

Rated 5 out of 5 stars

For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more

Rated 5 out of 5 stars

Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more

Rated 5 out of 5 stars

I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more


Company details

  1. Disability Equipment Supplier

Written by the company

At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(298)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sorbothane insoles

The Sorbothane insoles were competitively priced and arrived very quickly.

12 September 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Thanks for your review!

Rated 4 out of 5 stars

Ordering easy

Ordering easy. Delivery on time. Good price.

13 September 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Many thanks!

Rated 5 out of 5 stars

Wonderful

Wonderful. The chair is beautiful, it arrived in just 3 days and the delivery driver could not have been more helpful. He really went the extra mile when he saw I'd struggle with the large item and so he unpacked the chair himself and carried it up the stairs into my flat. That's a first for me and I buy from many online sellers. The whole experience has been perfect in every regard.

8 September 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Many thanks for this kind review!

Rated 5 out of 5 stars

Very Happy Customer

Very Happy Customer

Excellent service and very speedy delivery. The bag is great..... fits the back of my mobility scooter really well and has plenty of room for shopping etc.

4 September 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Thanks for your review!

Rated 5 out of 5 stars

Excellent customer service

I ordered a Bariatric Folding Walking Frame and although there was a minor issue with delivery the customer services followed up and got things sorted quickly and it arrived the following day. Great service with excellent pricing will mean I will be using better independent living again and would have no problem in recommending them

30 August 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Excellent thanks!

Rated 5 out of 5 stars

Great portable bidet

I bought this product for my Dad as his mobility isn't too good to use a bath or shower now. The portable bidet arrived as described. My Dad is delighted with the bidet. It has given him great relief to be able to wash himself using this bidet. This company really seems to care about you as a customer and your shoping experience with them.

27 August 2024
Better Independent Living logo

Reply from Better Independent Living

Thanks for your review!

Rated 5 out of 5 stars

Easy ordering

Easy ordering , great price and free delivery which was tracked and fast , not used product yet but service was excellent Thankyou !

28 August 2024
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Thanks for your review!

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