I’ve never had any issues with deposits and withdrawals before, but now that I want to withdraw, I’m seeing a message saying that the money I deposited still needs to be received on your side fi... See more
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I’ve had a good experience with this site overall. They offer a wide variety of games, a nice bonus system, and a rewarding loyalty program. However, payment processing can be slow, taking 3-5 days.... See more
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Unsolicited spam sent from youllooow.firebaseapp.com. My email address has been spammed with garbage like this since details hacked from legitimate websites i used. Have never joined here, never joi... See more
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Good variety of slots that includes the popular providers. Also, they do a good job with their promotional set-up: ranking, levels, missions, currency, store and so on. At last, their team is very eas... See more
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Written by the company
If you want the best online gaming experience possible, Betspino Casino is the place for you. You will realize what separates this gaming platform from others as soon as you enter its Bonus and Game sections. Despite being a moderately young betting site, it has stood its ground in the iGaming business. Betspino proposes excellent welcome and regular rewards to upgrade players' ongoing achievements and gaming levels. The extensive gaming library with lots of slots on various topics and of different genres is yet another reason to join Betspino. Additionally, there is an extensive sportsbook section on the website. We have collected and handpicked all the most popular titles and payment methods to guarantee the best online gaming experience.
Contact info
3.4
Average
782 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do NOT PLAY THIS
If I could give a negative star review I would. Do not play with this app. The pay out never happens. Claims over and over that your some number in line. Then if you get frustrated they completely erase your account. Recently we paid to get our winnings. Not a small amount to pay for either. Yet due to the amount won, that would be life changing at that, we paid the $160ish. Only to be lead down the line with false hopes and broken promises. . This after speaking with someone who called us honey every time. Now after multiple messages, the HR personal claims they no account. Do NOT USE THIS APP.
After response:
We are now locked out of the app. As said before, the account as been locked down or erased. We went from speaking with customer service to an hr rep to not being able to log into the game at all. We have the photos of sending thee required bitcoin for withdraw. I would post them here but that opinion isn’t available.
14 January 2025
Unprompted review
Reply from BETSPINO
Dear Chrystal McCormick,
Thank your for review! We are sorry to hear about the issues you’ve encountered, and we want to express our commitment to ensuring that all our customers are satisfied with the service we provide. Please rest assured that we are always happy to assist you.
If you are experiencing any troubles with your withdrawal, we kindly ask that you contact us via email using the same email address that was used to create your account. This will help us investigate and resolve the issue as quickly as possible.
We truly appreciate your patience and hope to find a resolution for you as soon as possible.
Best Regards,
BetSpino Casino Team
Hello I came across this online casino…
Hello I came across this online casino who allowed me to register online and create account. After a couple of days of playing and making a deposit I get message saying it was out of jurisdiction. But I had already been playing and made deposit and had winnings. I tried reaching out to support. Had no luck. I want to know if I can cash out my money I deposited and my winnings. Please help me.
16 January 2025
Unprompted review
Reply from BETSPINO
Dear Alejandra Bedolla Diaz,
We are truly sorry to hear about the issues you have been facing with your account. We completely understand how frustrating this must be, and we want to ensure that your concern is addressed as quickly as possible.
To help us investigate this matter thoroughly, we kindly ask that you contact us via email using the same email address associated with the creation of your account. This will allow us to securely access the necessary information and resolve the issue on our end.
We appreciate your patience and look forward to assisting you.
Best Regards,
BetSpino Casino Team
Waiting 8 Months on Payment
I am waiting for a amount of €6.652,50 for almost 8 months. Nobody responds anymore. What is going on?
7 February 2025
Unprompted review
Look out.
Look out.
Sometimes when you win you wont get the whole amount.
31 January 2025
Unprompted review
Reply from BETSPINO
Dear Peter Prins,
We deeply regret any inconvenience this may have caused you, and we want to assure you that customer satisfaction is our top priority. Your experience is important to us, and we take concerns like this very seriously.
To help us investigate the matter further and work towards a resolution, we kindly ask that you contact us directly via email. If there were any deductions or discrepancies with your winnings, we would like the opportunity to review your case and clarify the situation for you.
Your feedback is invaluable to us, and we are eager to address any issues or concerns you may have. Please reach out, and we will do our best to assist you promptly.
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Michel Schepers,
Thank you so much for your kind words! We're delighted to hear that you're enjoying your experience with us. It’s always great to know that our efforts are appreciated, and we’re thrilled that you’ve had a positive time playing at our casino.
We’re committed to providing an exceptional gaming experience, and feedback like yours inspires us to keep improving and ensuring that every player feels valued.
Looking forward to welcoming you back soon for more great moments!
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Denzel Mariachi,
We’re sorry to hear about your negative experience. We take such feedback very seriously and always aim to address concerns promptly. However, upon reviewing the information provided, we were unable to locate an account registered under your details.
To help us understand and resolve any specific issues you may have encountered, please reach out to us directly from your registered email address. This will enable us to investigate your case thoroughly and provide any necessary assistance.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best Regards,
BetSpino Casino Team
good thanks
22 January 2025
Unprompted review
Reply from BETSPINO
Dear annie,
Your succinct yet meaningful words—"good thanks"—speak volumes, and we truly appreciate you taking the time to share your feedback with us.
Knowing that your experience has left a positive impression motivates us to continue providing the quality service and enjoyable moments you’ve come to expect.
If there’s ever anything you’d like to share or suggest, we’re all ears. Wishing you countless more great times ahead!
Best Regards,
BetSpino Casino Team
Still didnt received any money that was…
Still didnt received any money that was in the settlement agreement still didnt hear anything arthur still doesnt respond.
They are fake
13 September 2024
Unprompted review
Waiting 6 MONTHS ON PAYMENT
I have signed a refund agreement for €6
652,50 back in June 2024. It's now almost 6 months and i have received NOTHING. You don't have issues with the payment provider because every current player is getting payed.
18 January 2025
Unprompted review
Reply from BETSPINO
Dear Nick van der Wiel,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us. Your feedback means a lot, and it's always great to know that our efforts to create a welcoming and friendly atmosphere are appreciated.
We're happy to make sure your experience stays top-notch!
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Rick K,
Thank you for taking a moment to leave your feedback! It's great to hear that Richard was able to provide you with the support you needed. We’re proud to have team members like him who are dedicated to ensuring a positive experience for our players.
If there’s anything else we can assist you with or if you’d like to share more about your time with us, don’t hesitate to let us know. We’re always here to make your experience even better!
Best Regards,
BetSpino Casino Team
Good site, slow payments, great support!
I’ve had a good experience with this site overall. They offer a wide variety of games, a nice bonus system, and a rewarding loyalty program. However, payment processing can be slow, taking 3-5 days.
I did encounter an issue with a pending deposit due to a banking error, which delayed the withdrawal for 14 days. Thankfully, my VIP manager, Dave, went above and beyond to resolve it. He was available daily, provided clear updates on the status, and answered all my questions. His support made a big difference—great customer service!
14 January 2025
Unprompted review
Reply from BETSPINO
Dear m95eb747f173b70,
Thank you for sharing such a detailed review of your experience with our casino. Your feedback is incredibly valuable to us.
We’re thrilled to hear that you’ve enjoyed our game selection, bonus system, and loyalty program. It’s also wonderful to know that Dave, your VIP manager, made a positive impact with his dedicated support and clear communication. We always strive to offer exceptional customer service, and it’s great to see this recognized.
Regarding the delays in payment processing, we understand how this can be frustrating. The timeframes for withdrawals often depend on the payment method selected, as well as the live queue for verification by our finance team. These steps are necessary to ensure secure transactions, but we recognize they can sometimes feel lengthy.
If you ever experience delays beyond the usual timeframe or have concerns about the status of a withdrawal, our support team is always available to assist via live chat or email. We’ll do our best to provide timely updates and ensure a smoother experience in the future.
Thank you again for your patience and understanding. We’re delighted to have you as a valued player and look forward to seeing you enjoy even more of what we offer!
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Julian de Jonge,
Thank you for your awesome review! We’re absolutely delighted to hear that you’re enjoying the variety of games on our site. Our team takes great pride in offering a broad selection, and it's fantastic to know that it's hit the mark for you.
It’s also wonderful to hear that our customer support has been helpful. We understand how important it is to have reliable assistance, and we’re committed to providing exactly that whenever you need it.
We truly appreciate your feedback and can’t wait to keep providing you with the best possible experience moving forward.
We're always looking to improve and make your time with us even better!
Best Regards,
BetSpino Casino Team
Betspino is a amazing site good rtp…
Betspino is a amazing site good rtp and amazing services especially richard that guy or should i call him a bro? Def a bro he is the best of the best when it comes to helping people!
4 January 2025
Unprompted review
Reply from BETSPINO
Dear tim buter,
We can’t thank you enough for such a fantastic review! It’s always great to hear that you’re enjoying our site and the high RTP we offer. We’re passionate about providing the best experience for our players, and it’s awesome to know that our efforts are making a difference.
Now, about Richard—sounds like he’s earned the title of “bro” from you! We’re absolutely thrilled to hear that his support stood out so much for you. Richard truly goes above and beyond, and we’re lucky to have him on our team. We’ll make sure to pass along your kind words to him—he’ll be stoked to hear it!
Your feedback really fuels our motivation to keep improving and delivering top-notch service. Thanks for being a part of our community, and we can’t wait to continue offering you an amazing gaming experience!
Best Regards,
BetSpino Casino Team
Whitdrawals take to long
Every time it takes very long to pay out the whitdrawal. In there whitdrawal teams they say two days. I have made contact whit them now they said that it can takes 10 working days. Now is my deposit-whitdrawal history gone, and i still waiting on twoo whitdrawals.
Regards Marco
27 December 2024
Unprompted review
Reply from BETSPINO
Dear m wien,
Thank you for sharing your feedback and bringing your concerns to our attention. We understand how frustrating delays in withdrawals can be, and we truly appreciate your patience as we work to ensure a smooth process.
The time it takes to process withdrawals can vary depending on the payment method chosen and the need for our team to carefully review each request in a live queue. While we strive to complete these processes as quickly as possible, certain methods or additional verification steps may lead to longer waiting times.
If you’re experiencing extended delays or would like an update on the current status of your withdrawals, please don’t hesitate to contact our support team via live chat or email. They’re available to assist you and provide the most accurate information about your withdrawal requests.
Thank you for your understanding and for giving us the opportunity to address this matter. We hope to resolve it promptly so you can enjoy your experience with us.
Best Regards,
BetSpino Casino Team
It says 2 days before withdrawal hits…
It says 2 days before withdrawal hits my account, so far nothing ? 2 days have passed. Ive deposited so much and when i withdraw it now it is a problem? I like the site but withdrawal needs to be faster
Day later still nothing and no communication.
Have to be fair and say that it took 3 days and got the money now. It takes some time but they are legit and will raise my rating to 4 stars because it is pretty good and they offer alot of features. Thanks
23 December 2024
Unprompted review
Reply from BETSPINO
Dear Juni Henriquez,
Thank you for sharing your thoughts and experiences with us—it’s truly valuable to hear from players like you.
First, we’re absolutely thrilled to hear that your funds have reached your account. Ensuring our players receive their withdrawals is a top priority, and we’re grateful for your patience during this process.
That said, we completely understand how frustrating it can be when things take longer than expected. Your feedback about the withdrawal timeline has not gone unnoticed, and we’re already looking into ways to refine and accelerate our processes. We want every aspect of your experience, from deposits to payouts, to be as smooth as possible.
It’s also fantastic to know you enjoy the features we offer on the site—that’s exactly what motivates us to keep improving. Thank you for your trust and for giving us another chance with an updated rating. We hope your future experiences are even better.
Best Regards,
BetSpino Casino Team
Betspino is a lot of fun and Henry was…
Betspino is a lot of fun and Henry was very helpful. Thanks Henry.
18 December 2024
Unprompted review
Reply from BETSPINO
Dear Robert Nesta Griffin,
Thank you for sharing such a delightful feedback—it genuinely made our day! We're thrilled to know you're having a great time, and it’s fantastic to hear that Henry was able to assist you in a way that left a lasting impression.
We’re proud to have a team member like Henry, who’s dedicated to making every player’s experience smooth and enjoyable. Rest assured, your kind words will reach him—it’s the kind of feedback that fuels our passion for providing excellent service.
Here’s to even more fun and memorable moments ahead. Should you ever need anything, you know we’ve got your back!
Best Regards,
BetSpino Casino Team
Betspino is a very good site
Betspino is a very good site. I am very happy with them.
The support from Richard helps me very good. Thank you for tour support Richard!
15 December 2024
Unprompted review
Reply from BETSPINO
Dear Annie,
It’s fantastic to hear how happy you are with our site! Knowing that your experience has been so positive truly brightens our day.
A special shout-out to Richard for providing you with such excellent support—he’s a valued part of our team, and we’ll make sure to share your kind words with him. It’s always our goal to ensure our players feel supported and well taken care of.
Thank you for taking the time to share your experience. We look forward to continuing to make your time with us enjoyable and memorable.
Best Regards,
BetSpino Casino Team
Settlement agreement
I have a settlement agreement but don't get answers anymore.
If Betspino keeps up with excuses and or stops answering emails then i think everyone that is in the same boat should get together and we should actually make a case.
11 December 2024
Unprompted review
Reply from BETSPINO
Dear Ben,
Thank you for bringing your concerns to our attention. We’ve carefully looked into the details provided in your review but, unfortunately, we weren’t able to locate an account registered with us based on the information available.
To assist you further and address your situation promptly, we kindly ask that you contact us directly from the email address associated with your account. This will allow us to verify your identity and review your case thoroughly. You can reach us at our email, and we’ll ensure your inquiry is prioritized.
We truly value your feedback and are committed to resolving this matter as efficiently as possible. Looking forward to hearing from you soon.
Best Regards,
BetSpino Casino Team
Reply from BETSPINO
Dear Mikolaj Czaprowski,
We’re delighted to hear that Mike was able to assist you effectively! Your kind words mean a great deal to us, as providing exceptional support is something we take great pride in.
Mike is an integral part of our team, and knowing he made a positive impact on your experience is incredibly rewarding. We’ll be sure to share your feedback with him—it’s moments like these that keep us motivated to go above and beyond for our players.
Thank you for sharing your experience with us, and we look forward to continuing to provide you with great service!
Best Regards,
BetSpino Casino Team
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