Actually not a bad site, had good win today but reason complaining had good win which is good but kept playing on a low stake n was all taken bk not good I feel if sites do this they are not going to... See more
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I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
One of the best I've been with. First deposit win obviously helps. Add to that no wagering % means the first lot of FS you receive are all yours too. Would definitely recommend as great selection o... See more
Company replied
The free wheel is cool, glad winnings arnt locked to a certain game, 4 star because how long withdrawal took but great site all in all
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from BetMGM UK
Dear Christopher,
We appreciate you taking the time to share your positive experience. It's wonderful to know you find our platform good, with quick withdrawals and plenty of choice. Your comments are valuable, and we are committed to maintaining these high standards for all our players.
Kind Regards,
BetMGM.
So customer service reached out to…
So customer service reached out to speak to me asking for my phone number to understand my review placed with 1 star. Not had a call. Thought you know I’ll play another £40 to see if it was just bad luck. Again no wins no bonus games.. pure losses. Ok you get the small £0.10 wins but that’s so the games stay within the gaming law. This is a rip off site and needs investigation from the authorities for low payouts, low wins. The default message I know I’ll get is it’s all random number generated it’s a rip off. If you’ve just got cash to burn give it to charity at least it’ll do some good. All I can say is the rng company must get kick backs on income because no other site have I had such poor play. Midnite, coral, Betfair all have given bonus games and decent wins. I will not be returning to BetMGM
4 August 2026
Unprompted review
Reply from BetMGM UK
Dear Mr. Russell,
We appreciate you taking the time to share your experience with us. It is certainly disappointing when gameplay does not result in the wins or bonus features one hopes for. We will ensure your feedback regarding game performance and payout rates is passed along to the relevant teams for their consideration.
Kind Regards,
BetMGM.
Great site really enjoying playing on…
Great site really enjoying playing on this site great bonuses good fun
4 August 2026
Reply from BetMGM UK
Dear Paul,
Thank you for sharing your positive feedback. We are delighted to hear that you are enjoying the site, the bonuses, and the overall fun of the experience. We are committed to continuing to provide an entertaining and high-quality platform for all our players.
Kind Regards,
BetMGM.
I’ve never ever really won nothing on…
I’ve never ever really won nothing on it one of the worst apps I’ve been on
28 July 2026
Reply from BetMGM UK
Dear Adele,
Thank you for sharing your feedback with us. We understand how disappointing it can be when your gaming experience doesn't result in wins. All our games operate using certified Random Number Generators to ensure fairness, and we will certainly pass your comments on to our gaming team.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Jean,
We appreciate you taking the time to leave your feedback. We recognise the importance of quick withdrawal times for our players. This input is valuable as we continue to work on improving the speed of our banking operations.
Kind Regards,
BetMGM.
You guys lie about promotions i…
You guys lie about promotions i deposited 20 pound and still didn't get 200 spins u guys offered
4 August 2026
Reply from BetMGM UK
Hi there Jordan,
Thank you for your feedback regarding the missing 200 free spins.
We understand your frustration and disappointment when a promised promotion doesn't appear as expected after your deposit.
We are immediately investigating why your free spins have not been awarded and will ensure this is rectified for you without delay.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Ben,
Thank you for your feedback.
We are absolutely delighted to hear you find our site very good and easy to play, as providing an enjoyable and seamless experience is our top priority.
We are committed to continuously upholding these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Scott,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you're winning money, as providing such exciting and rewarding moments is what we strive for.
We are committed to maintaining an engaging and fair environment for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Barry,
Thank you for your feedback.
We understand that simple and clear gameplay is crucial for an enjoyable and straightforward experience.
We are committed to continuously optimising our games to ensure they remain intuitive and engaging for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
I originally gave 3 stars as the app is…
I originally gave 3 stars as the app is very good but only issue was how long it takes to withdraw money. But in the end it came through fast so ive upgraded to 5 stars
2 August 2026
Unprompted review
Reply from BetMGM UK
Hi there Maxwell,
Thank you for your updated feedback.
We are absolutely delighted to hear your withdrawal came through fast, leading you to upgrade to a 5-star rating, and appreciate your patience during the initial wait.
We are committed to consistently delivering swift withdrawals and ensuring our app continues to provide an excellent experience for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi Stephen,
That's fantastic to hear! We're so pleased that you're enjoying our bonuses, and finding the withdrawal process fast.
It's always great to know that we're delivering a positive experience for our players.
Thank you for sharing your feedback!
Regards,
BetMGM
not good at all.
not good at all.
600 Spains nothing to win .
if i won i will play with it anyway.
but nothing at allllllllllllllll.
1 August 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how incredibly disheartening it must be to put in so many spins and not experience the wins you were hoping for.
It's important to remember that our games are designed with a Return to Player (RTP) percentage that indicates the theoretical pay-out over an extended period.
We're here to listen, and we genuinely hope your next gaming session brings you better fortune.
Regards,
BetMGM
Absolute scam they take your money over…
Absolute scam they take your money over and over and then when you win they decide they want information unobtainable so they don’t have to pay out
3 August 2026
Unprompted review
Reply from BetMGM UK
Hi Damien,
I can certainly understand how disheartening and frustrating it must feel when you encounter difficulties with withdrawals, especially after playing with us.
Our verification processes are in place to ensure the security of everyone's funds and to comply with regulatory requirements, but I understand that these can sometimes feel like a barrier.
We genuinely want to help resolve any issues you might be experiencing.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Ian,
Thank you for your positive feedback.
We are absolutely delighted to hear you appreciate our great offers and experienced no negative issues.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
You are pathetic and useless
You are pathetic and useless. You are holding £40 of my money. You won't release that money giving excuses. When you accepted my deposit You did not ask for verification. Yet to pay out You made it impossible. I am 80 and not tech savvy. I don't want you to keep my money. Close my account at give my money to charity if you have any decency. You accepted my deposit via paypal and yet you won't pay my winnings to my paypal account.
27 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how incredibly frustrating this situation must be for you, especially when you feel your funds are being held and the process for accessing them has become so challenging.
Please know that our intention is always to ensure a secure and fair experience for all our players regarding their funds.
We truly want to help clarify any steps needed to resolve this for you, and I especially appreciate that navigating online systems can sometimes be tricky, so please contact our Live Support Team.
We are here to assist and work through this with you.
Regards,
BetMGM
Reply from BetMGM UK
Hi Grant,
Thank you so much for sharing your positive experience with us!
We are absolutely thrilled to hear that you're enjoying our fast pay-outs and that you've found our service to be excellent.
It truly means a lot to us when our players have such a great time.
Regards,
BetMGM
Really good withdrawal process was easy…
Really good withdrawal process was easy in my account within 24hours
3 August 2026
Reply from BetMGM UK
Hi Tracey,
That's wonderful to hear! We're always delighted when our players have a smooth and efficient experience with their withdrawals.
We strive to make that process as quick and easy as possible, so your feedback is truly appreciated.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Grzegorz,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you find us a "Fantastic Casino 100%", as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your experience remains exceptional.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Very poor experience overall
Very poor experience overall. Sportsbooks Odd is bad, slot RTP is poor (~92%), Jackpot is a joke (~70% RTP)，Nearly all the promotions are poorly valued, I rarely see any platform treats play £20 get 10*10p free spins as featured casino offer. No regular free bets events, Very rare super boosts. Possibly the only reason to play on this platform is the daily golden wheel spin, which sometimes give you 5 to 20 Free spins. There are quite a few other similar bookies with far better overall experience, NOT recommended.
2 August 2026
Reply from BetMGM UK
Hi thete Wayne,
Thank you for your comprehensive and deeply critical feedback regarding your very poor overall experience.
We understand your profound frustration and disappointment with what you perceive as bad sportsbook odds, poor RTPs, low-value promotions, and the general lack of competitive offers, making you feel our platform falls short compared to others.
We are committed to immediately investigating these serious concerns, reviewing our odds, RTPs, and promotional strategies to improve value and competitiveness across all our offerings.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great service promos good happy days to you and all
What a great site for bets bets and spending money
1 August 2026
Reply from BetMGM UK
Hi There,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our site for your betting and entertainment.
We appreciate your positive feedback and look forward to continuing to provide a great experience.
Regards,
BetMGM
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