I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
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See what reviewers are saying
Actually not a bad site, had good win today but reason complaining had good win which is good but kept playing on a low stake n was all taken bk not good I feel if sites do this they are not going to... See more
Company replied
Customer service is dire. Spuriously got me to deposit money with an offer they never honoured and wasted my day trying to resolve. If you want a gambling company to waste interminable hours with on... See more
Company replied
One of the best I've been with. First deposit win obviously helps. Add to that no wagering % means the first lot of FS you receive are all yours too. Would definitely recommend as great selection o... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Best online casino…
Great graphics huge choice of games easy deposit and fast payout wicked gaming experience
10 August 2026
Reply from BetMGM UK
Hi Michael,
Thank you for this absolutely fantastic feedback.
We are delighted to hear that you are enjoying the great graphics, our huge choice of games, and our easy deposit and fast payout processes.
Providing a 'wicked' all-round gaming experience is our ultimate goal, so your comments are incredibly rewarding for the entire team to hear.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Sarah,
Thank you for your excellent feedback.
We are thrilled you consider our site to be excellent.
Providing a first-class experience for our players is our highest priority.
Kind Regards,
BetMGM
I love betmgm but some of the odds are…
I love betmgm but some of the odds are not very good compared to other sites.
2 August 2026
Reply from BetMGM UK
Hi Anthony,
Thank you for your feedback; we are thrilled to hear that you love BetMGM.
We have also noted your comments regarding our odds.
Our aim is always to provide competitive pricing, and feedback like yours is invaluable as we continuously review our offerings to provide the best possible value to our players.
Kind Regards,
BetMGM
Fake Games...
Fake Games...
they never payout no matter what stakes you play.take take take Money
9 August 2026
Reply from BetMGM UK
Hi Ismail,
Thank you for bringing your concerns about the fairness of our games to our attention.
We understand that it is frustrating when you do not experience a win and feel that the games are not paying out.
I want to assure you that BetMGM is fully licensed and regulated by the UK Gambling Commission, and all our game outcomes are determined by a certified Random Number Generator (RNG) to guarantee they are random and fair.
We are dedicated to providing a transparent and secure gaming environment for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Easy site to use
9 August 2026
Reply from BetMGM UK
Hi Carol,
Thank you for your feedback.
We are delighted you find our site easy to use.
Our aim is to make our platform as straightforward and user-friendly as possible, so your comment is greatly appreciated.
Kind Regards,
BetMGM
Despite spending 30 pounds didn't win
2 August 2026
Reply from BetMGM UK
Hello Dawn,
Thank you for sharing your feedback regarding your recent gameplay experience.
We understand it can be disappointing when your session does not result in a win.
I can assure you that all our game outcomes are governed by a Random Number Generator (RNG) to ensure they are entirely random and fair for all players.
We are committed to maintaining a transparent and fair gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for your great feedback.
We are delighted to hear you are enjoying the site and had a successful withdrawal following your first deposit.
Ensuring a smooth and rewarding experience for our players right from the start is a top priority, so we are thrilled to welcome you to BetMGM.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi there,
Thank you for your wonderful feedback.
We are delighted to hear that you had a very enjoyable experience and that your withdrawal was quick and problem-free.
Providing a seamless and positive journey for our players is exactly what we aim to deliver.
Kind Regards,
BetMGM
Fantastic site great games and bonuses
9 August 2026
Reply from BetMGM UK
Hello Ben,
Thank you for your fantastic feedback.
We are absolutely thrilled to hear that you find our site fantastic and are enjoying our great selection of games and bonuses.
Providing an excellent overall experience with exciting games and rewarding promotions is always our goal.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Andy,
Thank you for your great feedback.
We are delighted that you are enjoying our games and experiencing quick withdrawals.
Providing a fantastic game selection and ensuring our players receive their winnings promptly are top priorities for us.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi John,
Thank you for your great feedback.
We are delighted that you found our service to be excellent and our response quick.
Providing efficient and high-quality support is a top priority for us, so we are thrilled to know we are delivering on that promise.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi there,
Thank you for your fantastic feedback!
We are delighted to hear that you are enjoying our games and bonuses.
Providing an exciting game selection and rewarding promotions is a top priority for us, and we are thrilled that you appreciate them.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Mike,
Thank you for your excellent feedback.
We are delighted to hear that you find our platform easy to use, our prices competitive, and our offers appropriate.
Providing an intuitive experience, great value, and relevant promotions are key priorities for us, so we are thrilled that we are getting this right for you.
Kind Regards,
BetMGM
good site with a good choice of sports…
good site with a good choice of sports to wager on but by far NOT enough free bets or bonuses.
1 August 2026
Reply from BetMGM UK
Hello Steven,
Thank you for your feedback.
We are delighted to hear that you find our site good and appreciate the wide choice of sports available for wagering.
We have noted your comments regarding free bets and bonuses, and we are continuously working to enhance our promotional offerings to provide the best possible value and experience for our players.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Kyle,
Thank you for your positive feedback.
We are delighted you consider us a good company and are pleased with our fast payouts.
Ensuring our players receive their winnings quickly and reliably is a top priority for us.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Brian,
Thank you for your positive feedback.
We are pleased that you find us a good company to use and that you appreciate our fair pricing.
Offering competitive odds and a great overall experience are top priorities for us.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi there,
Thank you for your positive feedback.
We are pleased to hear that you appreciate our prompt settlement of bets and our Best Odds Guaranteed offer.
Ensuring efficiency and value for our players are key priorities for us.
Kind Regards,
BetMGM
MGM are very easy to withdraw any…
MGM are very easy to withdraw any winnings and some very good offers
8 August 2026
Reply from BetMGM UK
Hello Thomas,
Thank you for your positive feedback.
We are delighted to hear that you find our withdrawal process easy and are enjoying the offers we provide.
Our goal is to ensure a smooth banking experience and to reward our players with valuable promotions, so it is fantastic to know we are getting this right for you.
Kind Regards,
BetMGM
Great experience would highly recommend…
Great experience would highly recommend to anyone that I know
1 August 2026
Reply from BetMGM UK
Hi Susanne,
Thank you for your fantastic feedback.
We are thrilled to hear that you had a great experience with us.
Your willingness to recommend BetMGM is the highest compliment we could receive, and it is greatly appreciated.
We are committed to providing an enjoyable and rewarding experience for all our players.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Adam,
Thank you for your fantastic feedback.
We are delighted that you consider us a brilliant online bookmaker.
Our goal is to provide a first-class experience for our players, and we are thrilled to receive such high praise.
Kind Regards,
BetMGM
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