Actually not a bad site, had good win today but reason complaining had good win which is good but kept playing on a low stake n was all taken bk not good I feel if sites do this they are not going to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
One of the best I've been with. First deposit win obviously helps. Add to that no wagering % means the first lot of FS you receive are all yours too. Would definitely recommend as great selection o... See more
Company replied
The free wheel is cool, glad winnings arnt locked to a certain game, 4 star because how long withdrawal took but great site all in all
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetMGM UK
Hi Ian,
Thank you for taking the time to provide your feedback regarding our sports promotions.
We understand that having a variety of appealing sports offers is important for an enjoyable betting experience.
We are committed to continuously improving our offerings to ensure they provide value and excitement for our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Sonia,
We're pleased to hear that.
Providing fast and reliable withdrawals is a top priority for us.
Kind Regards,
BetMGM
Love it could maybe more generous with…
Love it could maybe more generous with the golden wheel
4 August 2026
Reply from BetMGM UK
Hello Neil,
Thank you for the feedback; we're happy to hear you're enjoying your experience with us.
We appreciate your suggestion about the Golden Wheel.
We wish you the best of luck
Kind Regards,
BetMGM
The game play is great and fun
The game play is great. We all want a big win but Betmgm.co.uk create that fun atmosphere where you can play at ease and enjoy.
Withdrawal was quick although it was a small one. Customer Support Team is great . Only thing missing is that big win 🏆 🥰
3 August 2026
Reply from BetMGM UK
Hi Andre,
Thank you for your fantastic feedback.
We're thrilled to hear you're enjoying the gameplay and the fun atmosphere we aim to create.
It's also great to know you found the withdrawal process quick and our Customer Support Team helpful.
We're keeping our fingers crossed for that big win to come your way
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Nathan,
That's great to hear.
We're delighted you're enjoying the app.
Kind Regards,
BetMGM
This is ridiculous now,second month in…
This is ridiculous now,second month in a row no matter what game,no matter what stake i play i get nothing. Just played 50£ and I got in return 90pence.Is literally ridiculous now .I understand that u lot need to win and pay youre wages but at least let us win 3% back but u lot literally nothing. Played in the last 2 months on stake starting 20pence till 1£ a spin on literally 8 or 9 different games and literally nothing at all .u show the bonus evry second spin but u never give it,is absolutely ridiculous now.PEOPLE STAY AWAYS FROM THIS APP IS ONLY TAKING TAKING AND NOTHING GIVING BACK AT ALL ABSOLUTELY VILLE
11 August 2026
Unprompted review
Reply from BetMGM UK
Hello Marcel,
Thank you for sharing your detailed feedback about your recent experiences on the site.
We understand how incredibly frustrating it must be to feel that your gameplay is consistently not resulting in wins, especially over a prolonged period.
To ensure complete fairness, all our games are games of chance and their outcomes are governed by a strictly audited Random Number Generator (RNG), which ensures every spin is independent and random, including the triggering of bonus features.
Our commitment is to maintain a transparent and fair gaming environment where all players have the same chance of winning on any given spin.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have had a negative experience and feel this way.
As a fully licensed and regulated operator, we are held to the highest standards of fairness, with all games using certified Random Number Generators to ensure outcomes are completely random.
Our commitment is to provide a secure and transparent gaming environment for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Gameplay is not the same as other…
Gameplay is not the same as other sites. It’s abit of scam this site never get up and get a decent win above £15 avoid here and use mr q
9 August 2026
Reply from BetMGM UK
Hello Jack,
Thank you for providing your feedback regarding the gameplay and your results on the site.
We understand it is disappointing when your gameplay experience does not meet your expectations, particularly when it comes to achieving a win.
To ensure complete fairness, all our games operate using a certified Random Number Generator (RNG), which guarantees that every outcome is entirely random and cannot be influenced.
Our commitment is to provide a transparent and entertaining gaming environment for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Harry,
Thank you for your positive feedback.
We are pleased to hear that you are enjoying the selection of games and the website.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Kamil,
Thank you for the fantastic feedback.
We are delighted to hear that you love the casino and are having such a positive experience.
We truly appreciate you taking the time to share your kind words.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Ariel,
Thank you for your kind words; we are delighted to hear you had a good experience with the casino.
We appreciate your feedback.
Kind Regards,
BetMGM
What ever you do don't join this…
What ever you do don't join this betting site, absolute disgrace save your money take my advice small wins and few and far between absolute disgrace
20 July 2026
Reply from BetMGM UK
Hello James,
Thank you for sharing your feedback regarding the betting site.
It is understandable to feel frustrated when an experience does not meet expectations, especially concerning wins.
All games available operate with audited Random Number Generators to ensure impartiality and fairness, with the aim always to provide a fair and entertaining gaming environment.
Continuous improvements are made to offerings, striving to provide a positive experience for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
A+++++++++++++++
10 August 2026
Reply from BetMGM UK
Hello Paul,
Thank you very much for the A+ rating.
We are delighted you had such a positive experience and appreciate you taking the time to share your feedback with us.
Kind Regards,
BetMGM
Excellent casino site
Excellent casino site! Great assortment of games and excellent payout system when withdrawing winnings. The best around in my opinion. 5 stars for this company! ⭐️⭐️⭐️⭐️⭐️
10 August 2026
Reply from BetMGM UK
Hello Stephen,
Thank you for this absolutely fantastic feedback!
We are thrilled to hear that you consider us an excellent casino site, and we truly appreciate your 5-star rating.
It is wonderful to know that you are enjoying our great assortment of games and find our payout system to be excellent.
Providing the best possible experience for our players is our top priority, so your kind words are incredibly rewarding.
Kind Regards,
BetMGM
Best online casino…
Great graphics huge choice of games easy deposit and fast payout wicked gaming experience
10 August 2026
Reply from BetMGM UK
Hi Michael,
Thank you for this absolutely fantastic feedback.
We are delighted to hear that you are enjoying the great graphics, our huge choice of games, and our easy deposit and fast payout processes.
Providing a 'wicked' all-round gaming experience is our ultimate goal, so your comments are incredibly rewarding for the entire team to hear.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Sarah,
Thank you for your excellent feedback.
We are thrilled you consider our site to be excellent.
Providing a first-class experience for our players is our highest priority.
Kind Regards,
BetMGM
I love betmgm but some of the odds are…
I love betmgm but some of the odds are not very good compared to other sites.
2 August 2026
Reply from BetMGM UK
Hi Anthony,
Thank you for your feedback; we are thrilled to hear that you love BetMGM.
We have also noted your comments regarding our odds.
Our aim is always to provide competitive pricing, and feedback like yours is invaluable as we continuously review our offerings to provide the best possible value to our players.
Kind Regards,
BetMGM
Fake Games...
Fake Games...
they never payout no matter what stakes you play.take take take Money
9 August 2026
Reply from BetMGM UK
Hi Ismail,
Thank you for bringing your concerns about the fairness of our games to our attention.
We understand that it is frustrating when you do not experience a win and feel that the games are not paying out.
I want to assure you that BetMGM is fully licensed and regulated by the UK Gambling Commission, and all our game outcomes are determined by a certified Random Number Generator (RNG) to guarantee they are random and fair.
We are dedicated to providing a transparent and secure gaming environment for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Easy site to use
9 August 2026
Reply from BetMGM UK
Hi Carol,
Thank you for your feedback.
We are delighted you find our site easy to use.
Our aim is to make our platform as straightforward and user-friendly as possible, so your comment is greatly appreciated.
Kind Regards,
BetMGM
Despite spending 30 pounds didn't win
2 August 2026
Reply from BetMGM UK
Hello Dawn,
Thank you for sharing your feedback regarding your recent gameplay experience.
We understand it can be disappointing when your session does not result in a win.
I can assure you that all our game outcomes are governed by a Random Number Generator (RNG) to ensure they are entirely random and fair for all players.
We are committed to maintaining a transparent and fair gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.