Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The daily promotions especially bet boosts are great The site is still not the easiest to navigate I’d like to see offers to help us each way punters such as extra places to compete with the likes o... See more
Company replied
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Sports betting/ mainly horse racing harder to navigate than William hill etc Get yourself linked to the racing post app like all the other big companies
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 to 4 hours for withdrawal
I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours!
50£ turned into 210£ in a couple of hours also! Thank you MGM.
Re-edit: seamless joyous experience, instant execution of all commands at any given time. Far far superior to any Betting Shop Terminal. Or any other betting shop website that I've tried before. The best.
And also, unlike other betting shops, this one really doesn't seem to be a swindle. Winning seems a breeze. Which is very confusing. So far so good, great couple of days. Withdrawal can take less than 1 hour sometimes.
8 August 2026
Reply from BetMGM UK
Dear Valeriu,
We acknowledge your delightful feedback about the speed of your withdrawal and your significant winnings. We are thrilled that your experience surpassed what you anticipated, turning a good session into a great one. We always strive to process transactions promptly and offer an enjoyable and rewarding environment for our customers.
Kind Regards,
BetMGM.
Cancelled my ante-post bet after 6 months without asking
I placed an ante post bet on Labour to win next general election at 5/2 for a fair stake (more than 3 figures). Today MGM emailed me saying they've changed their platform, some open bets are cancelled ..... including mine!! When I went on their help chat, they shoved me off with promises of it being looked at - but instead just re-sent the original email. I understood bets are legal contracts and they can't cancel without mutual consent, they would need to offer me a cashout compensation at least since Labour is now about 6/4. I put the bet on 6 months ago so they've also held my money for that time. I think they are absolutely taking the mickey and have totally lost credibility
7 August 2026
Unprompted review
Reply from BetMGM UK
Dear Tim,
Thank you for bringing this serious issue concerning a cancelled wager to our attention. We sincerely regret the frustration and inconvenience caused by this situation, particularly after funds were held for a significant period. The handling of all wagers affected by the platform migration is undergoing a thorough review to ensure a fair resolution is reached.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Good games and small wins help reach…
Good games and small wins help reach the targets for promotional free spins.
31 July 2026
Reply from BetMGM UK
Dear Carla,
We appreciate you sharing your observations about the games and promotions. It is great to know that the gameplay helps in achieving the targets for our promotional offers. We will continue to offer a variety of games and promotions designed to be rewarding for our players.
Kind Regards,
BetMGM.
The site is very easy to navigate
The site is very easy to navigate and fast withdrawals
7 August 2026
Reply from BetMGM UK
Dear Wayne,
We truly appreciate you highlighting the ease of navigating our site and the fast withdrawal process. It's great to know that these key features are enhancing your experience. We continuously strive to provide a seamless and efficient service, and your comments affirm our efforts in these areas.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We appreciate you sharing your great feedback and five-star review. We are delighted to know you find the site and the jackpots to be fantastic. Our goal is to consistently deliver an excellent gaming experience with rewarding prizes.
Kind Regards,
BetMGM.
Great place to be .loads of choice
Great place to be .loads of choice, lots of little treats too would recommend
7 August 2026
Reply from BetMGM UK
Dear Jason,
We appreciate you leaving such great feedback. We are so pleased that you are enjoying the variety and the little extras we offer. Our team works hard to create a fun atmosphere, and we're glad this has been your experience.
Kind Regards,
BetMGM.
very good very understanfing
very good very understanfing. wish there was a person to speak to.. bur good..
7 August 2026
Reply from BetMGM UK
Dear Mr. James,
We are delighted to hear that you found our service very good and understanding. We empathise with the desire for direct personal communication, and we aim to make our support as accessible as possible. Our dedicated support team is available via live chat or email to assist with any further queries you may have.
Kind Regards,
BetMGM.
Poor and bad
Poor and bad! Not give money for stress, is not fun! If dont belive me try and you il feel it! All game is manipulate it, no room for joy!
7 August 2026
Unprompted review
Reply from BetMGM UK
Dear Marian,
Thank you for sharing your feedback regarding your gaming experience. We understand how frustrating it can be when a game doesn't bring the enjoyment you expect and causes stress. We want to assure you that all our games are provided by regulated developers and operate with certified Random Number Generators to ensure fair play for all.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We acknowledge your feedback regarding your overall experience. It is certainly disappointing to hear that you found it to be an "all round shambles". Please feel free to contact our Customer Support team to provide more specific details about what went wrong so we can investigate and address your concerns.
Kind Regards,
BetMGM.
A good place to go for a few games
The first thing was the bonus that got me interested as I join and play the button and navigation was easy to follow and access there wasn't any lag on the game and fun to play
7 August 2026
Reply from BetMGM UK
Hi William,
We're so glad you're enjoying your time with us and found everything easy to use and fun.
We always aim to provide a smooth and engaging experience.
Please don't hesitate to reach out if you ever need anything at all.
Regards,
BetMGM
Reply from BetMGM UK
Hi Alan,
I can certainly understand how incredibly frustrating and disappointing it is when you're playing and the bonus features you're hoping for just aren't appearing. It can truly take the enjoyment out of the experience when things don't go your way.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns. I want to help get this sorted for you.
Regards,
BetMGM
Reply from BetMGM UK
Hi There,
We're so pleased that you're enjoying our promotions and finding a wide range of games that you like.
It means a lot to us to know we're providing an enjoyable experience for you!
Regards,
BetMGM
Reply from BetMGM UK
Hi Paul,
It's great to hear you're enjoying our app!
We truly appreciate you taking the time to share your thoughts.
I can certainly understand your perspective regarding rewards, and it's important to us that all our players feel valued.
We're always working to provide exciting promotions and rewards!
Regards,
BetMGM
Everything was fine with depositing and…
Everything was fine with depositing and playing my favourite slot games. But the past weeks especially this week I have been really frustrated with the constant problems with trying to get the bonus free spins as the game keeps crashing neading reloaded but I have been unable to get the issue resolved. Can you give me a reasonable answer to what's happening regarding this. Thanks
27 July 2026
Reply from BetMGM UK
Hi Duncan,
It's truly disappointing when a smooth gaming session gets interrupted, and I'm very sorry you've been having such a difficult time with this.
While the bonus free spins themselves are a random feature within the games, any technical issue preventing you from experiencing them properly is certainly not what we want.
Should you face these technical problems again, please do reach out to our support team right away through live chat.
Regards,
BetMGM
Fun? Very rare
Favourite games are not available, and mostly because winnings are very, very rare! No fun.
6 August 2026
Reply from BetMGM UK
Hi Emi,
I can truly understand how disheartening it is when your preferred games aren't available, and it's certainly frustrating when the wins are so rare that the experience isn't fun.
We're genuinely sorry to hear that this has been your experience with us.
We sincerely hope that your future interactions with us will be much more enjoyable and rewarding.
Regards,
BetMGM
Loads of games to choose
Loads of games to choose from. The only downside is the glitching in the system chucks you out at times and then wins are few in between and low wins at that.
6 August 2026
Reply from BetMGM UK
Hi There,
It's fantastic to hear that you're finding so many great games to choose from on our platform!
We truly aim to offer a diverse and exciting selection for all our players.
I completely understand how disruptive and irritating it can be when you're unexpectedly logged out due to a system glitch. That's certainly not the seamless experience we want for you.
Should you encounter any technical hiccups again, please don't hesitate to reach out to our live support immediately, they're equipped to assist in real-time.
Regards,
BetMGM
Reply from BetMGM UK
Hi Owen,
We're absolutely delighted that you're enjoying the experience.
It's fantastic to know that you're having such a positive time with us!
Regards,
BetMGM
Nothing good .
Nothing good .. same as other sites … no winnings , low bonuses .. just taking money . I do not recommend this site
4 April 2026
Reply from BetMGM UK
Hi There,
I can certainly understand your frustration when gaming sessions don't bring the wins or bonuses you're hoping for.
It's truly disappointing when things don't go your way, and we're sorry to hear your experience hasn't been a positive one.
Our games all use a Random Number Generator (RNG) for fair play, and each has a Return to Player (RTP) percentage.
This RTP indicates the average payout over time, but individual sessions can vary widely, meaning wins are never guaranteed.
Thank you for sharing your experience.
Regards,
BetMGM
Worse experience ever !!!
Worse experience ever !!!! 0/100000
Do not deposit money on this site !!!!
I have spent hours with customer service trying to withdraw my money.
You will NOT be able to speak with a manager you will only be able to speak with customer service and they DO NOT know what they are doing.
6 August 2026
Unprompted review
Reply from BetMGM UK
Hi Alistair,
We are truly sorry to hear about your extremely frustrating experience with your withdrawal.
We understand how disheartening it is to spend hours trying to access your funds and feel that your concerns are not being adequately addressed.
We are committed to improving our processes and ensuring our team is equipped to handle all inquiries effectively.
Please know that I have reached out through Trustpilot to connect with you directly. I want to personally assist in resolving your concerns and ensure we get to the bottom of this for you.
Regards,
BetMGM
Great service
30 July 2026
Reply from BetMGM UK
Hi David,
It's truly rewarding to hear that you've had such a positive experience with our service.
We always strive to provide the best possible support, and knowing we've achieved that for you means a great deal.
Thank you for letting us know!
Regards,
BetMGM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.