Betmaster is a great site to entertain yourself on they is a great selection of games/providers to pick from. Literally instant withdrawels soon as u click withdraw bang its right there in ur account... See more
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I joined Betmaster today, and before depositing I uploaded my proof of ID and address, in my case a passport and a an official letter from the government. After initially losing my first £35... See more
Company replied
As a valued customer ive never had worse customer service. They have retained 500 pounds unlawfully. They have provided outlandish request for statements over months and month. Aviod they will waste y... See more
Company replied
My account was blocked and money confiscated with no proof. They assume that I made multiple accounts which is not allowed by Terms and Conditions. However I am 100% sure that I didn't and when I trie... See more
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Company details
Written by the company
BM Solutions GB Ltd is fully licensed and regulated by the UK Gambling Commission (licence number 065699-R-339929-001, granted on 13 January 2025). We are part of an international group of companies that hold remote gaming licences across multiple jurisdictions worldwide, reflecting our commitment to regulatory compliance and operational excellence. At BM Solutions GB Ltd, our customers are at the heart of everything we do. Our mission is to provide experiences that are both entertaining and rewarding. We offer a variety of player tools and educational resources while encouraging engagement that ensures enjoyment is always paired with responsible play. We are dedicated to creating a safe, transparent, and customer-focused environment where fun and responsibility coexist. By blending innovation with integrity, we aim to build lasting relationships with our players and uphold the highest industry standards.e remote gaming industry.
Contact info
United Kingdom
- support@betmaster.co.uk
- betmaster.co.uk/en
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3.0
Average
576 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re thrilled to hear that you’re having such a positive experience. Our team works hard to deliver a smooth, reliable, and enjoyable platform for all our players.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind review!
We’re delighted to hear that you are satisfied with our website and services we provide. Ensuring a smooth, reliable, and enjoyable experience is always our goal.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
One of the best Web casino that I use
One of the best Web casino that I use, easy to use and great speed with withdrawals. Would recommend. +++++++++
16 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your wonderful feedback!
We’re thrilled to hear that you’ve enjoyed the ease of use and fast withdrawals. Your recommendation truly means a lot to us.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
False advertisers- don't honour their…
False advertisers- don't honour their welcome bonus. Had to ask for the second set of free spins (which should have credited automatically) then the 3rd weren't credited even when asking.
17 February 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with the welcome bonus did not meet your expectations. Bonuses are subject to specific terms and conditions, including eligibility criteria and activation requirements. We aim to provide smooth and transparent experience to all our users and regret any inconvenience caused.
Unfortunately, without the requested account details, we’re unable to review or assist with your case further here. We kindly ask you to contact our support team at support@betmaster.co.uk, available 24/7, so we can securely investigate and clarify this for you.
Kind regards,
Betmaster Team
Excellent fast withdrawal and very good…
Excellent fast withdrawal and very good with 10% cashback
16 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your fantastic feedback!
We’re delighted to hear that you are satisfied with transactions and our offers. Providing smooth payouts and rewarding promotions is something we always strive for.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
I would never give over one star to any…
I would never give over one star to any Maltas websites …
14 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your concerns. Please rest assured, Betmaster operates under a UK Gambling Commission (UKGC) licence and adheres strictly to UK regulatory requirements. All our processes, including verification, payments, and player protection measures, are carried out in line with UKGC standards.
We’re committed to providing a fair, transparent, and secure environment for all our customers. If you have any specific concerns, we encourage you to contact our support team at support@betmaster.co.uk, available 24/7, so we can assist you further.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback!
We’re pleased to hear that you’re enjoying our platform and are satisfied with the transaction process. Providing a smooth and efficient experience for our players is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
I deposited £100 and was then asked for…
I deposited £100 and was then asked for bank accounts/pay slips etc. As I wasn’t prepared to do this I wanted to close the account and withdraw my £100.
Betmaster wouldn’t close the account or let me withdraw my £100. Absolute disgrace
8 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback.
As a UK Gambling Commission (UKGC)–licensed operator, we are required to carry out regulatory checks, including Source of Wealth verification and internal reviews. Following the completion of our review, your request was successfully processed in accordance with our terms and regulatory obligations.
We understand that these processes can be frustrating and apologise for any inconvenience caused. Player protection and regulatory compliance must always remain our priority.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback!
We’re delighted to hear that the site our platform met your expectations. Providing a smooth and reliable gaming environment is very important to us, so it’s great to know this was reflected in your experience.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Few middle wins nothing big at the…
Few middle wins nothing big at the moment but I recommended. Also they pay win quick on account at least now hope so will stay this way.
13 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback!
We’re glad to hear that you’ve had a positive experience. Providing a smooth and reliable service is very important to us, and we’re pleased that this has been reflected so far.
We truly appreciate your recommendation and hope you continue enjoying your time with us. If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Worst one so far
6 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. This certainly isn’t the impression we aim to give, and we’d appreciate the opportunity to understand what went wrong.
Please contact our support team at support@betmaster.co.uk, available 24/7, so we can look into this further and assist you.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your positive feedback!
We’re pleased to hear that you’re enjoying the site and services we provide. Ensuring a smooth, reliable, and enjoyable betting experience is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
betmaster could be a rising star in the betting world.
great site paid out in full the first time i withdrawn in a few hours they said instantly in future cases no rolling deposits a day which i like your limit is your limit videos for nearly every single horse and greyhound race which most big sites havent got the casino's seem to run fair from what ive tried throughly enjoyed playing them too with no glitches but this site is £2 minimum bet, £20 minimum deposit some thing im getting use too more for a serious better which could work out well in the future for any one with serious betting in mind .
13 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your review!
We’re delighted to hear that your are satisfied with the withdrawal process. It’s also great to know you’re enjoying our features and the overall platform performance without any issues. Providing a smooth and reliable experience across both sports and casino is very important to us.
We are grateful for your feedback regarding the limits. Please note that minimum deposit amounts depend on the payment system used, as each provider may set its own processing limits and terms. Likewise, betting limits are sometimes determined by the sports provider and can vary for different events or sports. Your comments are much appreciayed, as they help us review our offering.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Unable to withdraw balance
Unable to withdraw balance - a major flaw when using a betting site.
Able to deposit without a ln issue but when withdrawing the site is not allowing the withdrawal which seriously impacts trust in a site (they take your money when you lose, and keep your money when you win).
7 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience.
As a UKGC-licensed operator, we are required to carry out enhanced due diligence checks, including KYC verification, when necessary. Additional documents may be requested to ensure withdrawals are processed securely and responsibly.
We understand this can be inconvenient and apologise for any disruption. All information is handled securely and in compliance with UK data protection regulations.
If you have any questions, please contact our 24/7 Support Team at support@betmaster.co.uk with your registered details for assistance.
Best regards,
The Betmaster Team
Rubbish no bonuses well 2.50 pointless…
Rubbish no bonuses well 2.50 pointless won't be giving you my money again .cowboys logs u out had trouble verifying should of known then not trust them glad I only wasted 60.00
9 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that about your experience.
All promotions are subject to specific terms and conditions, including eligibility criteria and wagering requirements, which are outlined on our website.
Regarding verification, please note that these checks are required under our UK Gambling Commission (UKGC) licence and are in place to ensure a secure and compliant environment for all customers.
If you experienced technical issues such as being logged out, we would also like to look into this further, as this is not the standard experience we aim to provide. We encourage you to contact our support team at support@betmaster.co.uk, available 24/7, so we can securely review your case and provide further clarification.
Kind regards,
Betmaster Team
I’m happy for your guys !
20 January 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind words, we truly appreciate it!
It’s always great to receive positive feedback, and we’re glad to know you’re happy with your experience. Our team works hard to provide a smooth, fair, and enjoyable environment for all our players.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Tempts you with bonuses but then…
Tempts you with bonuses but then nothing. Took my money and ran as fast as I could. 125 welcome offer spins and no bonus 😄😄😄
9 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Please note that free spins and in-game bonus features are based on random outcomes, as all games operate using certified RNG software in line with our UK Gambling Commission (UKGC) licence requirements. This means bonus rounds are not guaranteed within a specific number of spins.
We also encourage responsible and safe gaming. If you’d like us to review your specific case or clarify the promotion terms, please contact our support team at support@betmaster.co.uk, available 24/7.
Kind regards,
Betmaster Team
Very helpfull thankyou
9 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re really pleased to hear that you found our team helpful. Providing clear and supportive assistance is very important to us, and it’s great to know we could help.
If you ever need anything else, please contact our support team at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Amazing website
1 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the website. Our team is committed to delivering a smooth, fair, and enjoyable experience for all our players, so it’s great to know we’ve met your expectations.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback!
We’re delighted to hear that you are satisfied with out bonuses and transactions. Providing great offers alongside smooth and efficient payouts is something we always strive for.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk and will be happy to help.
Kind regards,
Betmaster Team
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