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Rated 1 out of 5 stars

Terrible company, used to do loyalty rewards, no more, win any money over a few months spell, they exclude you, just shut your account down, take money off you for years, you get bit lucky, account c... See more

Rated 1 out of 5 stars

Used to be a decent company, but not any longer. Customer service dreadful, never answer your query properly. No loyalty bet credits anymore, take ages to pay out on winning bets, don't let you b... See more

Rated 1 out of 5 stars

Extremely dodgy practice - I had to chase repeatedly for almost a month to get the 'joining offer', only to find that the joining offer was deceptive. Though you get £x of free bets - if you win with... See more

Rated 3 out of 5 stars

Bet365 yet again same winners 43 people playing and I lose again constantly take but not keen to give back all bingo games are the same now use to be fun they've taken the fun away couldn't even get d... See more

Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

706 reviews

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No history of asking for reviews

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1.3

All reviews

(706)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bet365 Scam of the Week.

I deposited £20 and played it up to £100, left it on the account and the next day I got it up to £200 and then spent through £100 trying to get another win before withdrawing. For some reason this was enough of a reason for them to “worry about my gambling frequency” and take my loyalty offers from me, including offers that I have wagered money for and will not be reimbursed. All from a £20 deposit that wagered a few hundreds. Absolute joke that they can use a safety system put in place to stop people from gambling above their paycheck to effectively shadow ban you when you’re winning too much money on their site. This also happened when I won over £400 from them a couple of weeks ago so now my account is forever doomed to get shadow banned again any time I hit a win. Crazy to think that a company this large scale would bother to try and bait people in with all these loyalties and offers just to take em off you if you have withdrawn too much money from them.

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Can any body help advice me basically I…

Can any body help advice me basically I in years never had one withdrawal here and on coral recently they both let me deposit while I was over deposit limit that they forced on me so I in 5 years tried one withdrawal they have self excluded me basically I was only allowed to deposit lose even allowed to deposit while they shouldn’t made me force there limit they chose to do this not on 875 deposits loses but when 5 pound first ever withdrawal is it me they should be fined

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Do not use there slots ever!! It's an awful experience, 😖 read all the rest of the reviews!! Please avoid this company 🙏

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Lost withdrawal

I made a request to withdraw £140 via trustly. Almost a week later I’ve still not had my winnings. I have spoken to 4 different people and they have given me 4 different responses. I have to message them again tomorrow for them to initiate a trace to see where my money has gone. I cannot wait for this to be resolved so I can delete my account

28 June 2024
Unprompted review
Rated 1 out of 5 stars

This is worst app for betting..

This is worst app for betting..
They don allow to take money you got on betting.. they just close your account without any explanation..worst customer centre
Worst app.. worst service
They just want your money

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Pretty sad how a once good site with…

Pretty sad how a once good site with great customer service is now up there with the worst. Sad thing is they get away with it due to the volume of customers they have. Probably why they couldn't care less!

21 June 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give these no star

I wish I could give these no star. I would a void these. The customer service is disgusting. I raised a complaint and am still waiting for someone to contact me. They have put restrictions on my account for no reason. What's the point having a account when you are not allowed to use it. They controlling and bullys. They don't have a clue how to do their job. Only thing they good at is passing you on someone who also hasn't got a clue how to do thier job.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Spent thousands with bet365 finally get…

Spent thousands with bet365 finally get a win on my first acca last month (Excited) go to withdraw part my winnings, only to be told there is delay in processing my withdrawal request made on the 20th of May. It has been over three weeks, and despite multiple follow-ups, I continue to receive vague responses stating that you are waiting for information from their payment provider. Kinda wish I never won.

It is unacceptable that I am being made to wait this long for my rightful winnings. When I place bets, funds are instantly debited from my account, and I do not understand why this efficiency is not mirrored when it comes to withdrawing my money.

I have been patient and have checked back numerous times as instructed, only to be given the same unsatisfactory response. This level of service is not only frustrating but also appears to be a deliberate attempt to delay and stall the payment process in my eyes. Oh and also have been offered my winnings back to my bet 365 account so I can stake it again, I mean who gambles only to keep losing. Unethical to say the least. Won’t be using them again once I get my money.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM TERE CONTROLLED SLOTS

STAY AWAY FROM TERE CONTROLLED SLOTS

playing here for years to small wins as low as 5 x and as high as 20 x they are controlling the source code rigged to the max i had 11 bonus rounds on different blueprint gaming games and my max win was 20x kept getting bonus rounds on same slots the wins was getting worst been playing here for years to not even 1 good win 1,1 star rating says it all

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Bet365 is not honest in their dealings.

Bet365 is not honest in their dealings.
They wanted me to self exclude for no reason. Pending bets that were showing cash out profit margins they wanted to hand back the original stake and the bets not proceed. Like everyone else across the world says customer service is atrocious and certainly not honest. It is amazing that the Coates family is not ashamed of these practices.
What customer service does is ask a range of questions, anyone with half a brain can answer them to give them the right answers but they report the next day based upon your answers we will not reopen your account.
Bet365 needs to grow some balls and be a real bookmaker.

9 May 2024
Unprompted review
Rated 1 out of 5 stars

This company is a absolute joke,I dont…

This company is a absolute joke,I dont bet massive amounts but enjoy a couple of bets on footy,recently i won £223 on a 50p acca,then about 2 months later got an email saying my account had been closed due to the nature of my business,After several emails with them and appeals they say that unfortunately the decision remains the same even though no one can give me the reason and that is Final What a joke of a company

3 May 2024
Unprompted review
Rated 1 out of 5 stars

Beware Account blocked and banned for no reason?

Banned for no reason?
Received an email 2 days after opening an account.

'Due to the nature of your business, a decision has been made to close your account with immediate effect.Any existing unsettled bets will remain open on your account and will be settled in the normal way.
If you then require a withdrawal of any remaining balance once all bets have been settled, please contact our Customer Services Team who will assist you with this.'

I had active lotto bets on my account ! I was never able to sign in again to check if I had won or not !

Thankfully I didn't have any funds in my account as I had withdrawal before the ban!

Waste of time! Ticking time bomb before you get your account blocked and closed !

1 March 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give no stars !!

I wish I could give no stars !!

Absolute worst betting site I have ever seen. Promotions work until you stop putting in your own money. And then even worse, due to not being online for 12 days exactly within that period they gave me 7 days to log in and use my credit. However, as I have been away (probably trackable for them) they gave me the shortest notice and if I wouldn‘t log in they wipe my account and guess what: it happened: took it all off my account.

Disgusting - just showing, which should have been clear, that they only want people on their page who are constantly using and giving over their money to this big fat company. Grim, this shouldn‘t be allowed by law !!!!!

Absolute nonsense and what used to be fun for me to place bets, quite small, is actually taken away from them.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

Worst betting company I have ever dealt…

Worst betting company I have ever dealt with, useless customer service, one more incompetent than the other, made a withdrawal on the 18th of March, my bank declined it due to a limit on my bank account, sent them various time the bank statement as a prof of rejection but still a month later they say they haven't received the money back...Avoid guys

14 April 2024
Unprompted review

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