Super quality, always same product like on the fotos. Great that they are always mentioning when something is large or small and always suggests good size! Delivery is sometimes to slow but the rest i... See more
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It is always nice to get good-quality products at reduced prices. I have a small budget and am very happy to be able to shop at Bestsecret.com. I have bought a number of items over the years. Delivery... See more
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The website is very easy to use. As long term customer they inform me when my favorite item is available again. Return policy is flow-less. Thank you for the excellent online shopping experience.
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I have been a customer of BestSecret for quite some time now, and my experience has consistently been very positive. They always offer a great collection with a wide range of brands, and the prices... See more
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Company details
- Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
About BESTSECRET
Written by the company
BESTSECRET ist eine der führenden Adressen in Europa für Premium- und Luxusmode zu exklusiven Preisen.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Contact info
Margaretha-Ley-Ring 27, 85609, Aschheim, Germany
- 0800 040 050
- service@bestsecret.ch
- bestsecret.ch
4.5
Excellent
420 reviews
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Reply from BESTSECRET
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our service, prices, and brands.
Team BESTSECRET
Very very good experience
Very very good experience. Right now i only use this page to buy clothes
5 April 2026
Reply from BESTSECRET
We are very happy to hear that you had such a great experience. We appreciate you choosing our page for your clothing purchases!
Team BESTSECRET
Satisfied customer
I have been shopping with best secret for a few years now and I am very satisfied with products, delivery, customer service, and the prices. I highly recommend .
3 April 2026
Reply from BESTSECRET
We appreciate you taking the time to share your positive experience with us. We're happy to hear that you're satisfied with our products, delivery, customer service, and prices. Thanks for your recommendation!
Team BESTSECRET
Easy to purchase
Easy to purchase
I needed a black bag and found great options for my needs, regarding size and add-ons. Found a beautiful bag with great quality and price
25 March 2026
Reply from BESTSECRET
Thank you very much for your positive feedback! We’re delighted to hear that you found the perfect bag and were happy with the quality, options, and price.
Team BESTSECRET
Reply from BESTSECRET
Vielen Dank für Ihr freundliches Feedback. Wir freuen uns sehr, dass Sie mit unserem Online‑Shop zufrieden sind und schätzen Ihre Unterstützung wirklich sehr.
Team BESTSECRET
Reply from BESTSECRET
We appreciate your kind words and are grateful for your positive feedback. We'll continue to deliver great experiences.
Team BESTSECRET
No negative points, world leading online store for members
No negative points, world leading online store; I buy for a couple of years from this store. I cannot find any obvious weaknesses. The prices are the lowest but only for the most expensive items. They also offer heavy discounts on low end items. So whatever you need, budget or luxury you are motivated to purchase it from their store (from a high end suit to a frying pan that you happen to need. Fast delivery, free delivery for frequent buyers etc. As a stretch I could say they should add more photos (10) for each item and a longer description.
21 March 2026
Reply from BESTSECRET
We appreciate your long-term patronage and are happy to hear that you find our store world-leading. Thank you for pointing out the fast and free delivery for frequent buyers. We'll consider your suggestion of adding more photos and longer descriptions for each item.
Team BESTSECRET
Good choice of brands, prices, special offers.
Used this company for many years. Good choice of brands, prices, special offers. They have good packaging and returns, repayments are easy. Like the platform very much.
20 March 2026
Reply from BESTSECRET
We're happy to hear that you've had a positive experience with our brand selection, prices, platform and easy returns process over the years. Thank you for your long-term support and valuable feedback!
Team BESTSECRET
Reply from BESTSECRET
We're happy to hear that our service was both affordable and fast for you. Thank you for your positive feedback; it means a lot to us.
Team BESTSECRET
Great shop for busy mums
As a busy mum, I am happy to find things I need for the child in one go and at good prices - bestsecret has helped me with this! Returns are also very easy (I highly appreciate they send the postal code as well printed!) and I've only once had the wrong size sent in several years of online buying from them.
16 March 2026
Reply from BESTSECRET
We're happy to hear that you find shopping with us convenient for your needs as a busy mum. It's great to know you appreciate our easy returns process. We appreciate your positive feedback!
Team BESTSECRET
Reply from BESTSECRET
Thank you for your great feedback! We’re happy to hear that you were satisfied with our service.
Team BESTSECRET
Always up to standards
11 March 2026
Reply from BESTSECRET
Thank you very much for your positive feedback! We are delighted to hear that we consistently meet your expectations.
Team BESTSECRET
Reply from BESTSECRET
Thank you very much for your great feedback!
We’re delighted to hear that you consider us a top brand. Your appreciation truly motivates our team to keep delivering the best possible experience.
Thanks again for taking the time to share your opinion with us!
Team BESTSECRET
I am extremely disappointed with my…
I am extremely disappointed with my recent purchase and delivery experience. 😣😣😢
I paid CHF 1,900 for a Nino Teen Celine purse, which was meant to be my very first Celine bag. For such a high-value luxury item, I expected a secure and professional delivery. However, the package was simply delivered through normal post and left on the floor at my door this morning. There was no signature required and no secure handover. Considering the value of the item, this is completely unacceptable, as the package could easily have been lost or stolen.
I strongly believe BestSecret should have a policy that any purchase above CHF 1,000 must be delivered with a signature-required delivery option to ensure the safety of the package.
I am also very disappointed with the packaging. The item arrived in a basic box, and when I opened it, the purse was only wrapped in plastic and placed in a dust bag. I expected the bag to come with an original Celine box, especially considering the price and the fact that it is a luxury brand. Many online luxury purchases include the original branded packaging, so receiving it without the Celine box was very disappointing.
Spending CHF 1,900 should be a joyful experience, but unfortunately this delivery and packaging completely ruined that feeling. While the purse itself appears fine, the top handle is already deformed, most likely due to the poor packaging and lack of proper protection during shipping.
This is not the level of service or care I expected when purchasing a luxury item. I would appreciate an explanation and a proper solution regarding this issue.
4 March 2026
Reply from BESTSECRET
Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear how disappointing the delivery and unboxing of your bag was, especially as this was meant to be your very first Celine purchase and a special moment for you.
We completely understand that for a high‑value luxury item, you expect a secure delivery and appropriate packaging. That your parcel was left at your door without a secure handover is certainly not the experience we aim to provide, and we fully understand how concerning this must have been for you.
We also take your comments regarding the packaging very seriously. With luxury items, not only the product itself but also its presentation and condition upon arrival are an important part of the overall experience. We are especially sorry to hear that the top handle of your bag arrived deformed, which understandably affected your enjoyment of the purchase.
We would very much like to look into this matter in detail and find a suitable solution for you. Our team will reach out to you direclty.
Thank you again for your honest feedback — it is extremely valuable to us and helps us improve our service.
Team BESTSECRET
everything is always great
4 March 2026
Reply from BESTSECRET
We are happy to hear that everything is great! We appreciate your positive feedback and thank you for sharing.
Team BESTSECRET
Great Deals, Original Products
Easy to order and massive discounts for original high end products.
4 March 2026
Reply from BESTSECRET
We're happy to hear that you found it easy to order and appreciate the significant discounts on authentic, high-quality products. Thank you for your positive feedback!
Team BESTSECRET
I liked ist the bast for me
2 March 2026
Reply from BESTSECRET
We're happy to hear that our service has been the best for you! Thank you for sharing your positive experience with us.
Team BESTSECRET
Great products,even greater price,speed…
Great products,even greater price,speed delivery
1 March 2026
Reply from BESTSECRET
We're happy to hear that you enjoyed our products, prices, and fast delivery. Thank you for your positive feedback; it means a lot to us.
Team BESTSECRET
Great range of products
Great range of products. Delivered in good time and well packaged. App very easy to use.
25 February 2026
Reply from BESTSECRET
We're happy to hear that you had a positive experience with our wide selection of products, prompt delivery, careful packaging, and user-friendly app. Thank you for your feedback!
Team BESTSECRET
Excellent selection, fast shipping, and outstanding customer service
I have been a customer of BestSecret for quite some time now, and my experience has consistently been very positive. They always offer a great collection with a wide range of brands, and the prices are genuinely very good.
Shipping is usually very fast, which I really appreciate. Returns are also extremely easy and hassle free. I have never had any problems returning items, and the process is always smooth.
On the rare occasion that there was a small issue with an item, for example a minor defect, their customer service handled it very professionally and always offered a very fair and reasonable solution.
Overall, BestSecret is a very reliable platform with excellent service, good prices, and a great selection. I can definitely recommend it.
23 February 2026
Reply from BESTSECRET
We're happy to hear that you consistently have a positive experience with our wide selection and prices. We appreciate your comments about our fast shipping and easy returns. It's great to know our customer service resolves issues professionally. Thank you for recommending us!
Team BESTSECRET
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