Bestdeals Reviews 

After reading reviews, half were bad the other half good.. I brought a recliner chair..
But my experience was great, brought the seat, got txt message to say it was being processed, what day it was arriving, when truck was 30min away etc. Then it arrived. All within a week..
So great service, great product 🤩

No number to contact, no trucking number, even though I emailed them, but no answer, I wanted to cancel the order, but I am using Afterpay, I don't know what to do 😔

The product (very small) was never delivered. The response to my follow-up was, check with your neighbours! I replied that it's not here... no response from them yet! How I wish I'd checked the reviews first! BTW one thing did go very smoothly... deduction of payment from my account!! No doubt...it's a SCAM!
How can this happen unchecked in New Zealand?

This was my fault for never reading the messages properly. The contact via messge from their website is authentic,
they were 3 days or so in replying to it but couldnt cancel as my product had already left but they said
They will try to coordinate this cancellation with their technical team if they were able to cancel the order but there is no guarantee for it as it was dispatched already. And asked to allow them 1-3 days to try. After some time they followed up with an apology to say it had been processed but offering me 30 day change of mind, if I didn't want the product they would refund not including delivery costs and included the terms n conditions link.
They sent me tracking number but it didn't work so they explained how my tracking number works
And the date item was dispatched.
If you get two lots of numbers 7-6 like this 1835439-458200 example in NZ through post haste Simply go to "Customer Printed Label" Section and type in following:
Company ID: 1835439.
Consignment ID: 458200
Normally, the delivery takes 3-7 working days depending on your location.
If it doesn't show up be patient. Mine said no tracking showing. But when it was due it verified that they got my mail.

They communicated that Please do not be concerned if the tracking indicates that an item cannot be found. It is common for an item to have its first "scanning" when it arrives at its final destination we have seen this happen all too often. Hope you understand.

I was doubtful because of people's reviews so I wrote a bad message back. Feeling rather rude now that I recieved my product I replied with my apology. They were more than good with their reasons for their product leaving the country where it came from to ours being within the time frame and if it wasn't they were happy to follow up
I rated them 1 star but now I'm picking 5 as they communicated everything which I doubted, seems I didn't have patience enough. More than 1 week allow and a few days extra .they do communicate with email but it's a few days when they can reply. It's worth it to have patience and good manners.

Sorry Best Deals for my 1st review from my thinking it was a scammed site viewing others reviews.

I feel really bad with my messages of accusing them as a band of theives and scammers.

XO

Order took 3 weeks to arrive but I’m happy it arrived! After reading some of the reviews I thought maybe it is a scam but when I emailed the customer service they were responsive. The tracking number took a good few days to show up on the main freight tracker.

There was even a follow up email from their customer service to check order had arrived.

Overall I’m happy with the purchase but they need to be clear about delivery times. 3-7 working days was advertised but it was closer to 15 working days.

Absolute trash, deceptive company.
DO NOT SHOP AT BEST DEALS NZ!!!!!!!
you have been warned

Also known as Zeaway Limited, Best Deals has been a major disappointment.
I ordered a fairly pricey bed from them and encountered multiple issues from start to finish.

First, the customer support: I was sent a tracking number that didn’t work, and I had to chase them for updates on when my order would arrive. I was given multiple different timeframes, none of which turned out to be accurate.

When the bed finally arrived, it was defective, so I contacted their support team — as any customer would. Unfortunately, I was repeatedly fobbed off until I called them directly. Only after calling did I receive a response, which turned out to be just an automated email repeating what the phone representative had said.

I requested multiple times to escalate my complaint and make a formal complaint, but each time my requests were ignored. On one phone call, when I asked to speak to a manager or senior staff member, I was either muted or hung up on — completely unacceptable behavior.

I thought there would surely be a proper process to handle issues like this — but I was wrong. I called and emailed about four times, each time only to be ignored, dismissed, or brushed off. After a two-week wait, I finally heard back from their technical team. By this point, they had received extensive photos of the defect from every possible angle and lighting I could provide. Despite this, they still hadn’t replied to my emails. Instead, they left notes for their staff suggesting I could try to fix the defective product myself.

I found this absolutely disgusting — expecting a paying customer to repair a defective item themselves! Nevertheless, I waited another four days before they finally offered a resolution. The resolution was to send me a replacement part — an entirely new bed set — for which I am grateful.

However, while comparing the two sets, I discovered a design flaw that made assembly tricky. Worse yet, the overall quality of both bed sets was very poor:

Some drill holes were at strange angles.

Some fabric was pilled, ripped, or torn straight out of the box.

Some drill holes weren't sanded properly, leaving rough and untidy finishes.

All in all, I would recommend you steer clear of Best Deals/Zeaway. From my experience, companies like TSB Living or iFurniture offer much better customer service and higher quality products — and their prices are comparable.

Save yourself the stress and shop elsewhere.

I don't even want to give these guys one star....
They are a company out to rip you off..
It's just that simple
If you place an order you likely won't receive it and if you do it won't work...
Seriously never buy anything from these guys your safer on temu...
Oh by the way.... not a nz site.

Been over a week I’ve been chasing my order and nobody can tell me what’s going on. I’ve tried messaging this page, calling through to customer services, contacting Fliways (best deals transport company) and speaking with Asia Logistics (Best Deals supplier). Nobody has been able to help me locate my freight, I keep being told I will be called back by everyone, nobody calls me back, sender is saying they’ve sent freight, transport company is saying they’ve attempted 3 times and failed & Best deals have no clue what’s going on. At this point I just want a refund but I can see that will be a very long process. I keep being told “it’s being investigated” yet after 12 days, nobody can tell me anything. Worst service I’ve ever had to deal with in NZ. Unsure how this company is still operating. Wish I read the reviews on trust pilot before I purchased.

Payed for a android tablet pink with carry handle case on 11/04/25 and it arrived
23/04/25. (13 days later) Super happy for the prompt service and quality 😃 😊

P.s Tracking never worked till the day before it was delivered.

Nga mihi....

Wish I had read the reviews before purchasing. Got an email for Tracing that doesn't work. Emailed them today since I ordered 6 days ago. And they sent me a new tracking link as even though it's a NZ sight product has been sent from China. Not impressed. Nowhere does it say that it's international. And it's still in China so guess I'll just keep waiting and hope it eventually turns up.

Was sent tracking number but it didn't work, although it says it's been shipped. Confused as to when it will actually arrive or if it even will, disappointing to say the least as the website seemed legit. Won't be buying off here again!!!

This website and people who run it are useless as f++k! Ive tried calling over 56 times no answer, no answer to emails, tracking number doesnt work, I WILL NEVER BUY FROM HERE EVER AGAIN! neither will my family or friends

Looks like I’ve been scammed too. Same thing contact them they give you the run around still no item, tracking number doesn’t work. Now they are saying that they are waiting for the reply from their seller. Um what! That’s not what I signed on for. Brought it through Afterpay so at least I’ll get my money back….

Buyer beware. A month now and still no product have emailed several times and they just keep coming back with generic replies.
Terrible company to deal with.

To be honest, there should be different rating systems for customer service, time and products . Products and pricing will get 5 stars and customer service 1 star.

First. Keep in mind, you get what you pay for. If you buy drawers like I have you would say it is not the best quality but it does the job. Then look at what you have paid. The price and quality matches.

BUT, if you have an issue and nag them they will eventually get back to you and replace your faulty item within in a reasonable time frame. All problem is you have to bug them to get the process started.

Overall i am happy with my purchases BUT the customer services should be improved and read delivery time frames as not all products take the same amount to ship. Some things are local and some international.

Bought silk pillowcases that took weeks to arrive and then were the wrong colour.
They are selling a huge range of products through GrabOne.co.nz under the name of Zeaway. Disappointed that GrabOne have accepted this bullshit under their umbrella…

If you had a zero I would use that.
Weeks if waiting. Then wrong item sent. Weeks of contacting them to sort it. Said I want a refund. Now they're not replying to my emails.
Commerce Commission needs to ban this website

I cannot express enough how utterly disappointed and frustrated I am with this merchant. I have contacted them FOUR TIMES via email requesting the actual tracking details for my items:

Mon, Jan 6, 11:21 PM
Wed, Jan 8, 4:29 PM
Sun, Jan 12, 11:25 PM
Mon, Jan 13, 1:39 PM

Every single one of my emails has been completely ignored. They refuse to respond or provide any updates, leaving me in the dark about my order. On top of this, they will not answer their phone, no matter how many times you try to call.

I have given them plenty of opportunities to resolve this matter and provide a satisfactory outcome, but they have failed on all fronts. It is abundantly clear that they have no intention of fulfilling their obligations or addressing customer concerns.

I have now filed a chargeback with my card issuer and provided all evidence of their behavior. I have also submitted this information to the payment platform in hopes that this merchant will be blacklisted to prevent others from falling victim to their scam.

Do not use this merchant under any circumstances! Save yourself the hassle and avoid being scammed

DO NOT BUY
I read some reviews and I thought I would give it a shot, after I brought something I kept reading to then to my horror found of the contact page was “unavailable” I've called my bank hopefully ill be able to get my money back…
Do not buy from them all the positive review are probably all fake to try and convince you “its ok” I got no tracking number only a confirmation email which had nothing on it