Best Bike Advice Reviews 

377
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I can only say that this is probably my best investment in comfort on the bike. I can recommend it to everyone, because you will probably improve your position on the bike like I did. I got back on th... See more

Rated 4 out of 5 stars

Good tool for learning about proper bike sizing and fitting. Quite detailed body measurement input. Fair pricing. Fast and useful support response. Points for improvement: - bike database lacks so... See more

Company replied

Rated 1 out of 5 stars

I checked and double-checked my input for all measurements, and the output from your system was WAAAAAAY off on what it recommended. I have no faith whatever in your system. I have been an avid cyclis... See more

Company replied

Rated 5 out of 5 stars

I had a bit of a misunderstanding originally and I subsequently left negative advice. I was trying to figure out what frame size I needed (S/M/L) as bike I want to buy can only be obtained online. In... See more

Company replied

Company details

  1. Software Company

Written by the company

We want you to get maximum joy out of Cycling. Best Bike Advice helps you to find your dream road or mountain bike, and we advise you on your optimal riding position and bike setup. Prevent pains and injuries or improve your performance with the most comprehensive online bike fit. And get personal advice for what bike fits best with your level of experience, cycling goals, body measurements, and budget.


Contact info

3.6

Average

TrustScore 3.5 out of 5

377 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(377)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice Service

will be very helpful if the customer can choose the bike size

edit 20230313: just got reply and the size can be edit, I just not aware, so this is very useful service.

3 March 2024
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Reply from Best Bike Advice

Actually you can choose the bike size. In the cockpit advice tool you will find a pencil next to the advised size. If you click on the pencil, you can select a different size and get the cockpit and saddle set-up for that frame size.

Rated 4 out of 5 stars

Good tool for bike sizing

Good tool for learning about proper bike sizing and fitting. Quite detailed body measurement input. Fair pricing. Fast and useful support response. Points for improvement:
- bike database lacks some data and some mainstream brands (Giant)
- bike search does not remember desired ride position (angle), which is basically the most decisive factor...
- difficult to compare bike fit when between sizes

29 February 2024
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Reply from Best Bike Advice

Thank you for the valuable feedback.
- Yes we would love to have more bike brands in our system. The bikefinder is a free service, so the development budget is limited.
- We used to remember the back angle, but that resulted in a lot of problems with confusion for users when it was a stored back angle and when it was a newly calculated one. So for consistency and ease of understanding we do not store it anymore.
- Interesting suggestion to compare two frame sizes for the same bike fit. I like it and will discuss internally if we can put this on the development roadmap.

Rated 4 out of 5 stars

The bike fit itself seems accurate and…

The bike fit itself seems accurate and straight forward. Besides that there are some weird loops on the website that gave the impression of a not well maintained site.

27 February 2024
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Reply from Best Bike Advice

Thank you for your feedback. I will reach out to you directly to find out what weird loop you experienced. We improve and extend our service on a regular basis, so maybe one of these updates has created an issue in an older service.

Rated 5 out of 5 stars

Good, Affordable, Bike Fit Advice!

I used this online bike fit primarily to confirm some questionable settings I was getting from a different bike fitter. There was substantial agreement between the two, but this one is much more affordable.

2 March 2024
Rated 4 out of 5 stars

Very good application for bike fitting purposes!

The application is easy to use, the results are very helpful and the settings are well explained and easy to implement.
However, the recommendation for the frame size differed significantly compared to what my bike dealer had suggested for a Cube Attain GTC Race.

I have two suggestions for improvement.
1. It would be good if old results would be stored in the user account and could be viewed/opened again.
2. It would be great if you could enter frame geometries (at least the important lengths and heights) for a frame recommendation.

4 February 2024
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Reply from Best Bike Advice

Thank you for your feedback and the good suggestions. At the moment we only store one bike fit, the last one you did. Each bike fit that you do can be emailed as a PDF so that you can store them yourself. And we do have a seperate tool called "cockpit advice" in which you can enter the key geometries for a bike model and size in order to get a fit advice for that bike.

Rated 4 out of 5 stars

Useful and accurate but for advanced user

Best Bike Advice is a very useful tool for bike fit. It does not replace a personalized intervention by a specialist but it is a valid help. It is essential to take the best measurements of your body, know yourself as an athlete and know well which type of bike you want to choose. These are the reasons that make me say it is a tool for advanced users. It also takes a good manual skill to know how to transfer the measurements resulting from the analysis to your bike. I used it to have some confirmations on my position and the result was the same as a professional bike fit that I had done recently.

6 February 2024
Rated 5 out of 5 stars

Awesome bike fit!

I just had to drop a line to express my gratitude for the amazing work you're doing with your virtual bike fit service. As an amateur cyclist, I know firsthand how expensive in-person bike fits can be, so your affordable alternative is a real lifesaver.

I've experimented with a few virtual bike fits before, and while they've helped me achieve some level of comfort on my bikes after a few adjustments, your service blew me away with its attention to detail. The results were far more comprehensive than I ever anticipated.

I'm absolutely thrilled with my purchase, especially since the recommended bike, the X-Caliber 9, was a perfect match for me. It's clear that your team really understands cyclists' needs and delivers results that exceed expectations. Thanks for making my biking experience so much better!

8 February 2024
Unprompted review
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Reply from Best Bike Advice

Thank you very much for this nice review. Really inspiring for our team to get such a positive message. Thank you.

Rated 5 out of 5 stars

Totally worth it!

So far I haven’t tested the advice in practice to adjust my bike, but I’m thoroughly impressed by the functionality and amount of useful information. Definitely worth the investment. Thanks!

29 January 2024
Rated 1 out of 5 stars

You recommended a Stack to Reach rartio…

You recommended a Stack to Reach rartio of 1.8 to 2.25. Bikes with such a geomtry dont even exist! Thé size of bikes were either size S or GR! Your program is of no use.

7 January 2024
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Reply from Best Bike Advice

Hi Thomas,
I am sorry that you are not happy with the result, but that is just based on a small misunderstanding on how to use our bike fit system. You manually overruled the back angle that our system advised. The angle that you selected is outside the “green zone” for a Gravel bike. So naturally this will give strange results. I will reach out to you directly to help you to use our system correctly.
Jaap

Rated 1 out of 5 stars

The recommendation made no sense

The recommendation made no sense. It's just an algorithm that generates numbers, and it's not very smart.
Don't be fooled.

3 January 2024
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Reply from Best Bike Advice

I am sorry to read that you are not happy with our bike fit advice. Why did you not reach out to us before writing this review? In the rare occasion that a customer is not happy with our bike fit, we can usually solve it with some extra explanation. I will reach out to you directly to see if I can help you.

Rated 5 out of 5 stars

Bike Fits Like Glove

Easy to follow procedure, from measuring yourself and setting up your bike.
I've had 2 bike fits at bike shops and this is all over them.
Finally feels like my bike fits perfectly.
Able to generate more consistent power feeling comfortable at the same time.

2 December 2023
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Reply from Best Bike Advice

Thank you for your review. Great for the team to get this nice feedback. Always motivating to learn that our service has made a difference for someone.

Rated 1 out of 5 stars

Totally not worth the price.

Totally not worth the price.

Edit: I still think it's not worth the price and think something like this could be charged at half the rate its currently being charged at. Go to a bike shop and sit on a bike. You won't be long finding a size that suits.

It seems to me that you can not accept this as an opinion and instead you think it must be a misunderstanding. I went directly to trust pilot as they asked me to leave a review. You didn't. I think it's too expensive for what you get in return. Or am I misunderstanding?

7 November 2023
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Reply from Best Bike Advice

Dear Customer,

I have emailed you one on one to ask why you have this opinion, and if I can be of any help. So far you have not responded to that email.

Personally I do not understand why you go directly to Trustpilot without asking us for help first. If people are not happy with our bike fit, it almost always is based on a misunderstanding. And if you contact us, we can help you to get the perfect bike set-up for you. And If we are not successful, we have a money back guarantee.

Kind regards,
Jaap

Rated 5 out of 5 stars

Easy Effective Helpful

This was truly helpful. I don’t live near a bike fit specialist, so this was a great option. I received a prompt response to my question via email. I especially appreciate the ability to update my measurements for 24 hours to get it fully dialed in.

6 November 2023

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