Best Bike Advice Reviews 

377
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I can only say that this is probably my best investment in comfort on the bike. I can recommend it to everyone, because you will probably improve your position on the bike like I did. I got back on th... See more

Rated 4 out of 5 stars

Good tool for learning about proper bike sizing and fitting. Quite detailed body measurement input. Fair pricing. Fast and useful support response. Points for improvement: - bike database lacks so... See more

Company replied

Rated 1 out of 5 stars

I checked and double-checked my input for all measurements, and the output from your system was WAAAAAAY off on what it recommended. I have no faith whatever in your system. I have been an avid cyclis... See more

Company replied

Rated 5 out of 5 stars

I had a bit of a misunderstanding originally and I subsequently left negative advice. I was trying to figure out what frame size I needed (S/M/L) as bike I want to buy can only be obtained online. In... See more

Company replied

Company details

  1. Software Company

Written by the company

We want you to get maximum joy out of Cycling. Best Bike Advice helps you to find your dream road or mountain bike, and we advise you on your optimal riding position and bike setup. Prevent pains and injuries or improve your performance with the most comprehensive online bike fit. And get personal advice for what bike fits best with your level of experience, cycling goals, body measurements, and budget.


Contact info

3.6

Average

TrustScore 3.5 out of 5

377 reviews

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This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(377)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

Very close to the advice from a human bike fitter

Very close to the advice I received from a professional bike fitter, with little effort and at a very reasonable price. Seems the results are a good starting point to determine the frame size and to do adjustments later on. The bike database may not be complete and up-to-date, but it contains a lot of compareable brands and types. Thumbs up.

1 November 2024
Rated 1 out of 5 stars

First you enter all measurements

First you enter all measurements, and then you should pay 💰🤷‍♂️🤦🏻‍♂️

19 October 2024
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

Hi Andreas, on the first page of our bike fitting process we explain that it is a paid service. I am sorry that you missed that. Please have a look at: https://bestbikeadvice.com/nl/en/bikefit/

Rated 2 out of 5 stars

I was expecting ideal geometry for my…

I was expecting ideal geometry for my size.

29 September 2024
Best Bike Advice logo

Reply from Best Bike Advice

Hi Richard,
I recently sent you an email to help address your concerns, but I haven’t heard back yet.
As I mentioned in my email, we don’t provide dimensions like top tube length because they’re not relevant for bike fitting. I explained in detail why this is the case and outlined how you can choose the right frame size for you with all the required information that we do provide. For more information, please feel free to check out our article: https://bestbikeadvice.com/int/en/road-frame-size/

Rated 4 out of 5 stars

Very near to a profesional bike fit.

UPDATE: I need to edit my Experience. I went to a professional Bikefitting for 180 Euro. The results where more or less the same as here so I have to admit if you take correct measurements it is ok.
I still believe that the information on how to install the cleats and the angles can be better. thus -1 star.

28 September 2024
Best Bike Advice logo

Reply from Best Bike Advice

Thank you for the update

Rated 2 out of 5 stars

Results behind a pay wall

I was really excited to try BestBikeAdvice's bike fitting service, but my experience was frustrating and disappointing. The process itself seemed promising: I filled out all the required information, provided my measurements, and eagerly awaited the results. However, after spending time going through the entire process, I was hit with a paywall at the very end!

Nowhere in the steps was there any indication that I would need to pay for the results. It felt like a bait-and-switch situation, where you're encouraged to invest your time and trust, only to discover you can't actually access the final result without paying.

I understand that businesses need to make money, but this lack of transparency was a dealbreaker for me. If they'd been upfront about the cost from the beginning, I would have made an informed decision. Instead, it felt deceptive.

I won’t be using this service again and wouldn't recommend it to others unless they change their approach to be more honest about costs.

1 October 2024
Unprompted review
Best Bike Advice logo

Reply from Best Bike Advice

Hi Marinescu, thank you for your feedback. We have always been transparent on the costs of our service. But you are right. We are now running a test with a different start of the bike fit process. And in this test the cost are mentioned, but not clearly enough. After the test is completed we will make sure that this problem will be fixed.

Rated 3 out of 5 stars

I think the lack is the absence of up…

I think the lack is the absence of up to date databases of the bikes. It is all 2023 info and as such the is no fit being made on the newest bikes (the new canyon aeroad, new trek madone etc.)
Also. There are too many brands and types missing.
So the measurement part is I think ok but the matching and bike advice is a bit poor because of the above mentioned.

30 August 2024
Best Bike Advice logo

Reply from Best Bike Advice

Yes you are right. We have been working hard on different updates for our bike fitting services. As a result we are late with adding this years bike models. Apologies for that. We will add them as soon as possible.

Rated 1 out of 5 stars

The fittings didn‘t work on my bike

The fittings didn‘t work on my bike. So simple for the price.

3 August 2024
Best Bike Advice logo

Reply from Best Bike Advice

Hi David, I wrote you several emails to see if I could help you. Because usually if people are not happy with the advice, it is because of some misunderstanding. That we can easily clarify. Unfortunately you never responded to my emails.

Rated 5 out of 5 stars

Very good bike fit advice

I am no expert but I think the bike fitting was perfect and the advised settings made sense. I was also able to ask some more questions and Best Bike Advice (Jaap) repplied quick, detailed and really took his time for me. I see no reason why you shouldnt do a bike fit by Best Bike Advice.

2 July 2024
Rated 5 out of 5 stars

Originally wary but money well spent

I was originally wary of getting a bike fit online. Having previously had a professional bike fit for another bike, I tried to import the measurements onto a new road bike. No matter how I tried I could not get comfy. I was in a lot of pain and had considered splashing out a lot of money on a second professional bike fit. I fully appreciate that the geometry of the different bikes would have an impact, but I thought for a small fee I would give this a go. I am pleasantly surprised with its outcome and it's guidance, and have found that I am now very comfy on my new bike. My pressure points are no longer in pain and I am starting to put out personal bests with regards to power.

2 June 2024
Rated 5 out of 5 stars

App used to size new possible bikes

I used the app to determine a range of frame sizes for both road and mtb bikes. This allowed me to screen which bikes to test ride/demo and which ones were not likely to fit. Very effective, as I am a woman on the tall side, and many frames have a short stack height and long reach dimension, which does not work for me.

30 April 2024
Rated 2 out of 5 stars

Waste of money

The "bike fit" was so simple without any specific information. Waste of money.

30 April 2024
Best Bike Advice logo

Reply from Best Bike Advice

Hi Stefan,
I reached out to you to ask what you think is missing in our bike fit and why you thing it is simple. But you did not answer my email.

Therefore I can only guess why you think it is simple. Until now when users think our bike fit is too simple it was always based on a misunderstanding. I can assure you we provide all specific information needed to setup your bike for your ideal riding position.

If you reply to my email, I will be happy to help you and explain this in more detail.

Kind regards,
Jaap

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