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Bestatflooring Reviews 

436
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and always ready to provide a personal touch during interactions. People also deeply appreciate the highly competitive prices, the clear and simple ordering process, and the prompt arrival of quality flooring products. Some reviewers were not happy with delivery services, mentioning unexpected courier problems, delivery delays, and drivers refusing to drop off at properties. A few consumers also experienced unexpected shipping delays or encountered serious difficulties when trying to return items through external delivery couriers.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting quick shipping and prompt arrival times.... See more

Product

Clients share positive opinions on product quality, highlighting great value and excellent flooring... See more

Service

People report positive experiences with service, highlighting professional advice, helpful staff, and smooth... See more

Staff

Customers report a high level of satisfaction and appreciation for the staff, describing them as extremely... See more

Price

Users describe satisfaction with price, highlighting very competitive costs and additional discounts. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I ordered some Karndean. The price could not be beaten plus an extra 10% off with an advertised code. Unfortunately MasterCard messed up the payment. Charlotte could not have been more helpful, and we... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

436 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(436)

287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service very quick and good…

Great service very quick and good communication. Great value for money.

27 January 2026
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Reply from Bestatflooring

Thank you for your great review! We’re so pleased to hear you were happy with the quick service and clear communication. Providing great value for money is really important to us, so it’s lovely to know that came across.

Rated 5 out of 5 stars

Excellent service

23 January 2026
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Reply from Bestatflooring

Thank you for your 5-star review! We’re delighted to hear you were pleased with the service you received.

We really appreciate you taking the time to leave your feedback and hope to help you again in the future!

Rated 5 out of 5 stars

Good experience all round

Good phone call with the salesperson on the phone, very helpful with my order. It was delivered quickly and on the day I asked for.

26 January 2026
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Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you had a good experience all round. It’s great to know our sales team were helpful when placing your order and that your delivery arrived quickly on your chosen day.

We really appreciate you taking the time to share your feedback and hope you enjoy your new flooring!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish - online ordering easy - fast delivery with no problems - Thank you

26 January 2026
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Reply from Bestatflooring

Thank you so much for your fantastic review! We're really pleased to hear everything went smoothly from start to finish and that you found the online ordering easy to use. It’s great to know your delivery arrived quickly and without any issues.

We really appreciate you taking the time to share your experience, thank you for choosing Best at Flooring!

Rated 5 out of 5 stars

Excellent service

Excellent service, communications, help and product! Thank you.

28 November 2025
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Reply from Bestatflooring

Thank you so much for your kind words! We’re really pleased to hear you were happy with the service, communication and product. Providing a smooth and helpful experience is exactly what we aim for, so it means a lot to know we delivered. We truly appreciate your support and hope to see you again in the future! 😊

Rated 5 out of 5 stars

Great service all round !!

Great service all round. Very helpful on the phone, delivery on time and was accommodating with my required delivery date.
All items arrived in good order. I wouldn't hesitate to use this company for my future flooring purchases.
Many thanks.

23 January 2026
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Reply from Bestatflooring

Thank you so much for your fantastic review! We’re delighted to hear you were happy with the service from start to finish. It’s great to know our team were helpful on the phone and that your delivery arrived on time and in perfect condition.

We really appreciate you choosing Best at Flooring and your kind recommendation, we look forward to helping with your future flooring projects! 😊

Rated 5 out of 5 stars

Efficient and straightforward

Great price for our LVT from Best at Flooring, ordered samples, free! Actual ordering very straightforward and delivery as planned.

No complaints at all. Would use them again .

23 January 2026
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Reply from Bestatflooring

Thank you for taking the time to leave such a positive review. We’re really glad the LVT samples helped you make the right choice and that the ordering process was simple from start to finish.

Hearing that everything arrived as planned and that you’d use us again means a great deal to the team. We hope you love your new flooring thanks again for choosing Best at Flooring!

Rated 5 out of 5 stars

Everything was dealt in a professional…

Everything was dealt in a professional manner, queries were answered as soon as possible and it was reassuring to know that someone was at the other side to answer any questions i had.

1 February 2026
Unprompted review
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Reply from Bestatflooring

Thank you for your kind words. We’re really pleased to hear everything was handled professionally and that you felt supported throughout. Being available to answer questions and provide reassurance is something we really value, so it’s great to know that you came across. We truly appreciate your feedback!

Rated 5 out of 5 stars

Laminate Flooring

It was April who dealt with my query I was after some laminate flooring which is no longer available instead of saying they had none she phoned round there stores came back to me a day later to confirm she had found some she also organised the delivery.
First class customer service thanks again.

5 February 2026
Unprompted review
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Reply from Bestatflooring

Thank you so much for your lovely feedback! We’re really pleased April was able to help and go the extra mile to track down the laminate flooring for you. We’ll be sure to pass your kind comments on to her. Thanks again for choosing us, we really appreciate it!

Rated 5 out of 5 stars

Second time I have used bestatflooring…

Second time I have used bestatflooring great service both times. I will be using them again on my next project .

22 January 2026
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Reply from Bestatflooring

Thank you so much for your continued support.

We’re delighted to hear you’ve had great service both times you’ve used us. It really means a lot that you’re choosing us again for your next project.

We look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent friendly and professional…

Excellent friendly and professional service by Kieran once again. Would be my first port of call for all flooring needs.
Thank you!

12 February 2026
Unprompted review
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Reply from Bestatflooring

Hi Mark,

Thank you so much for your lovely review.

We’re delighted to hear you received excellent, friendly, and professional service from Kieran once again. He’ll be really pleased to hear your kind words.
Thank you for choosing us as your first port of call for all your flooring needs and we truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars
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Reply from Bestatflooring

Thank you so much for your lovely review!

We’re delighted to hear your order arrived on time and that you’re pleased with the product. It’s even better to know it looks great now it’s laid, that’s what we love to hear!

Thanks again for choosing Best at Flooring, and we hope to see you again in the future.

Rated 5 out of 5 stars

April was very helpful.

5 February 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re delighted to hear that April was very helpful, we’ll be sure to pass your kind comments on to her.

We really appreciate you taking the time to share your experience with Best at Flooring, and we hope to see you again soon!

Rated 5 out of 5 stars

Easy to place my order, helpful staff

Easy to place my order and items arrived when advised, on time. I had a need to return an item as it was unwanted and the staff were very helpful (before and after the order). The return was quick and easy, credit issued by return. If only all companies offered this level of service! Thank you

26 January 2026
Unprompted review
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Reply from Bestatflooring

Thank you so much for taking the time to leave such a lovely review.

We’re really pleased to hear that ordering was easy, delivery arrived as expected, and that our team could help make your return quick and hassle-free. We always aim to make the whole experience as smooth as possible, so it’s great to know that came across.

Your kind words mean a lot to the team. Thanks again for choosing Best at Flooring, and we hope to help you again in the future!

Rated 5 out of 5 stars

Top service from start to finish well…

Top service from start to finish well informed of delivery defo use again👍

15 January 2026
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Reply from Bestatflooring

Thank you for the great feedback! We’re really happy to hear you received top service from start to finish and that our delivery updates kept you well informed. Your recommendation means a lot to the team, and we’d love to help again in the future. Thanks for choosing Best at Flooring 👍

Rated 5 out of 5 stars

Best price i could find for my Karndean…

Best price i could find for my Karndean floor.
Have used “Best at Flooring at several addresses. So would use again.

5 February 2026
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Reply from Bestatflooring

Thank you so much for your kind review! We’re really pleased to hear you found the best price for your Karndean floor and that you’ve had positive experiences with us across several addresses. Your continued trust means a lot to us, and we’d be delighted to help again whenever you need flooring in the future. Thanks again for choosing Best at Flooring!

Rated 5 out of 5 stars

Very good experience

Very good experience. Customer service is excellent, prompt, helpful and friendly. Prices are very competitive. Would definitely recommend.

13 January 2026
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Reply from Bestatflooring

Hi Irene,
Thank you for the fantastic feedback! We're thrilled you enjoyed the service and pricing. We really appreciate the recommendation and look forward to assisting you again.

Rated 3 out of 5 stars

Our delivery did not come on the day it…

Our delivery did not come on the day it was scheduled. I waited in all day.

12 January 2026
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Reply from Bestatflooring

We’re really sorry that your delivery didn’t arrive on the scheduled day, especially as we know how frustrating it is to wait in all day.

While we do use a trusted third-party courier for deliveries who are normally very reliable, we understand that this doesn’t make the experience any less disappointing, and we apologise for the inconvenience caused.

Your feedback is important to us and helps us work closely with our delivery partners to improve reliability going forward.

Rated 5 out of 5 stars

Great quick step price for quick step flooring

Great price for quick step flooring . Delivered promptly and well packaged .

12 January 2026
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Reply from Bestatflooring

Thanks so much for your great review! We’re really pleased to hear you were happy with the price on your Quick-Step flooring and that it arrived promptly and well packaged. Thanks for choosing us, and we hope you enjoy your new floor!

Rated 5 out of 5 stars
Bestatflooring logo

Reply from Bestatflooring

We’re glad to hear you found our service helpful and prompt. We really appreciate you taking the time to share your experience and hope to help you again in the future 😊

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