Best2serve Reviews 

Excellent product at a good price

The support engineer took very little time in understanding my issue and helped to resolve my questions.

I called help center and I talked to a very pleasant and nice lady called Anya. She was very helpful and sort out all my issues remotely. She made sure all the issues were resolved.

Support solution was unsuccessful. Was told to contact Vodafone re Full Fibre not connecting and case would be left open for 30 days. When I contacted Vodafone, they checked everything and said if Ring, Tapo and other devices could connect them it had to be an issue with the printer. Returned to find my case had been closed! Only way to speak again was to pay again. I explained that Vodafone said it was the printer hardware. I requested refund of the first £22 and second £22. No response. No refund. Now I have an HP Smart Tank 7305 £280 useless printer that I considered was an investment in Mar 2023, had my case closed when it should have been left open and am also out of pocket for the £44. Why do consumers have to pay for product support. I think it is quite disgusting!

i applied for a promotions refund of £36 which was accepted but no money has been received into my account.

I cannot praise this service enough. As someone who is totally computer illiterate it is so refreshing to have someone who can explain things at my level. The fact that you can actually get through to a real person is phenomenal in itself.

I placed this order on 4th June 2025 but did not get any confirmation nor an order number until I spoke to Assard at HP on 9th June.
Following that, any attempt I made to enquire about delivery using your online form was totally ignored. I finally telephoned on 24th June and spoke to Miguel who was, to my relief, extremely helpful and made sure a confirmation email was actually sent to me. However, delivery of the item was further delayed until 4th July.
Completely unacceptable customer service and I would not have even given you one star had that been possible.

Absolutely disappointing service. My laptop was not working. after paying 25 euro to have a call with a service person they decided that motherboard needs to be changed and charged 450 euros for that. When laptop returned from repair I switched on the laptop and I see the monitor shows random lines. They didn’t even try to test the repaired laptop. Now trying to call them nobody responses. And my emails responded after a week without any result. I am stuck with my laptop after paying 470 euro for repair! I cannot believe this from hp! Disappointing !

I was sold an extended warranty package, however HP Service will not honour it because my printer was already out of warranty, something I was not informed of, when purchased, I have been chasing a refund since the 4th June 2025, filled in their online form 2/3 times, still no response or refund.

It was easy to order my new printer via a phone call, as I needed to make sure that their tec department would help me set it up.
Even paying for it felt very secure as I was diverted to a seperate page,=.
arrived the next day

ABSOLUTELY DREADFUL SERVICE. Spent ?20? minutes waiting for various representatives to find my Best2Serve order over and over again before I could even start support. Then two advisors proposed wiping my laptop without bothering to warn me I'd lose all data. In the end, they didn't even look at the laptop or try to diagnose the underlying problem, just went for the easy option: a wipe and reinstall which I could have done myself. I do wonder how much knowledge they had ... Anyway, it should have been a quick process but it took them four days of abandoning calls before we'd finished, then not calling me back when they said they would ... so four days of me not being able to do my job properly. Spoke to a different person each time: most needed things explained several times, a few had very poor english. Asked them to do diagnostics on the machine when it was back up and running to check they'd actually fixed the problem but of course: they never called back ... So I gave up and bought a new laptop just to be able to work. Expensive waste of time

Absolutely awful customer service. Over two days and still not had a technical resolution. The staff are indifferent the service is non existent.

Looked great!
Small firm, falling over themselves!

Was happy to accommodate to support!

THEN,

They go legal!

NO customer service, huge bills, customer service answered by lawyers!

I would NEVER use this firm again!

I have NEVER experienced anything as bad in my life!

Understanding that I am an 85 year old, so limited in technical knowledge.
My problems handled with patience and understanding.
Problems solved

I was unable to find help on either of the queries I had.

With one printing problem I did find advice but despite choosing my printer, the menus that were shown did not correspond to what was available on either my printer's control panel, nor the downloaded software.

This was a simple renewal and there were no issues in completing the Renewal

Your advisor-great job very professionally delivered.

4 weeks I have tried to o

I feel robbed. 300 SEK for an call of 3 minutes, troubleshooting that dont work.

Then they offer me a 300$ window installation. ??? Luckily, i happened to have a friend that solved my issue with the desktop.