Best2serve Reviews 

Easy process to add extra protection for my laptop. Professional and well organised service.

All my attempts to bring a Printer back online were very time consuming and unsuccessful bur Best2serve did so quickly and efficiently.

Great service

Good morning!
It s working very very slow FOR ME....your services!

Wonderful patient lady. Big mistake my wifi number was SI..... rather than Sl........Took a longtime to
identify Incredibly grateful to her and apologies for the time it took

Received an offer to extend warranty from end of product guarantee but when I renewed it it was applied from the date that I contacted them which means I am now paying for two months warranty I do not need, E mailed :no response. Telephoned: no one available to answer the phone.
I feel ripped off.
UPDATE
The error has now been corrected but that does not detract from the fact that approaches to customer service were ignored.Perhaps a negative review is a better route to prompt service??

I never used the service I paid for. I understood that paying for this service would enable me to get up and running again on the Saturday but the line was closed til monday! I then realised myself that the factory warranty had expired on my printer model. I also realised that this meant hp trying to sell me a package to in insure against future hiccups. I ordered a new printer which is not not will ever be a Hewlett-Packard. I have requested a full refund of my £21.49. Thank you.

I’m rewriting this as was given a refund after I wrote my complaint here, which was compensation for the poor service. I probably wouldn’t use them again but am happy with the quick response to my complaint and the refund, which was processed very quickly.

PREVIOUS REVIEW: would give no stars if I could. I was charged twenty quid for the operator to ask me to Google and YouTube fixes for the problem, then tell me my printer should be scrapped, and tried to sell me a new one. I later turned it off and on again and it is fixed.

Very good service, explained everything to me, no hassle

Firstly, one does not find out the service is only open during office hours until after one has paid! Which is of little use to working people.
Secondly, each time I have called there is a 'unable to take you call at this time, please try later - there should at least be a leave your number and we'll get back to you. I have paid for this shoddy service!

I bought an Apple iPhone. The price was very competitive pricing and the delivery service was excellent.

I have contacted HP a number of times to deal with both a new printer, and joining their Instant Ink programme.

On all occasions the service has been first class. In fact I have rarely dealt with any other company that has staff fully trained and competent to deal with all queries themselves. No referring to other departments, but able to deal with all my queries in one, highly professional and knowledgeable manner, producing all the answers I required.
Full marks justified for HP. Absolutely excellent, first class, Customer Service!

Had difficulty understanding agent on phone and he eventually hung up on me.Paid £21-49 for virtually nothing.

Poor service why will I pay for insurance and it doesn’t cover damages. I had to pay repair which is not fair

I got a notification that the warranty on my HP laptop had expired. And offered me the opportunity to extend it. At the price it cost I thought it was worth it. The process was very simple and easy to do. I’m covered again.

Nothing, how can I rate something that I haven't used.
All I have done is pay you to extend my warranty.

Helpful staff had had printer for 9 years so good product. Replaced with another. Worker spent 2 hours trying to ascertain problem said he'd call back in an hour and did so. Excellent service.

Your colleague - Grace - had infinite patience with me as she talked me through my problem. Wonderful assistance

My HP Envy laptop failed when one of the hinges seized and broke through the screen. HP refused to accept warranty repair because they claimed it was 'accidental damage'. Eventually paid £380 for them to repair. The repair was passed to an HP partner, Best2serve. That was 3 days ago and I'm still waiting to hear when they are going to collect the laptop. Sent a message and tried to call but after waiting 35m no one answered. When you try to contact them it is not clear whether you are dealing with HP or the repair company. So not sure which is worst, HP or Best2serve - perhaps best to avoid both. Responses by Best2serve to Trustpilot reviews are frequently identical - so just cut and paste or maybe AI generated. As fare as HP are concerned their main competitors (L****o) will get my trade in future. Seem to be more reliable and lower cost.

I have only had this for a couple of weeks so cannot comment. Seen some bad comments from other people on the internet so I am sceptical if anything goes wrong. Little bit expensive as well