Recommended Pick 🎯 Top welcome bonus Reviews 

Support promised an update within four hours and opened a ticket. The ticket closed automatically that evening without any reply, when I looked again the next morning.

After login, Document check Thu 12:44 showed it clearly: cashier demanded another selfie after 15 minutes after support said KYC passed. Message centre made the KYC wait messy to read after I checked contact form.

This is the bit: Game thumbnails jumped around so badly I opened the wrong slot not the answer I needed

Cashout block after selfie: KYC email said one file missing from the casino profile, casino profile showed three. Support reply changed after refresh after 12 minutes.:/ seriously

the KYC email asked for a bank statement showing the deposit.
sent one.
rejected because it was a screenshot rather than a downloaded file. that requirement is not in the email and not on the documents page

In my case, first question I ever asked them, about what wagering actually means, and the response was a copy of the FAQ page with the same paragraph pasted TWICE and nothing else added.

The app's performance on a five-year-old phone was the dealbreaker. Logged me out every few minutes, sometimes mid-spin, and the round wasn't always there when I got back. Reset my password twice thinking it was me. Eventually Sophie on the night shift admitted a 'known issue'. Nice to know before I lost a couple of rounds to it.

I only used a small amount, yet the mobile layout blocked the main button. The account area didn't provide any useful context

tried to sort a stuck deposit on the walk back from the shop and gave up halfway
the app chat wants you to confirm your details before it connects you, fine, except the confirm button sits under the keyboard and the page will not scroll while the keyboard is up
rotated the phone, the thread reset
closed the app, reset again
got connected at the bus stop, agent asked for the transaction reference, and by the time id switched to the banking app to copy it the chat had timed out
22 minutes for nothing

counted the 5p tier on a rainy afternoon. eleven slots, not the hundreds advertised.

checked the deposit history over breakfast, it only goes back thirty days.

slot list shrank. no notice given.

Game provider maintenance would be fine if they actually labelled it. Instead the slot just says error code 104.

Cashout block after driving licence photo started the issue: selfie upload completed at Fri 15:41 but the file was not saved.

Support reply showed a newer message after another refresh.??

again

asked for a 24 hour time out at eleven at night and it began at midnight the next day, which is twenty five hours later. the confirmation said it would start at once. nobody has explained the gap and it has happened twice

Quick one: Bonus balance and real balance mixed together on the slot screen and support did not explain it

Transaction page; fullscreen closed inside the account and reset the stake before the next spin. Lobby notice showed another cashout line before I closed the tab