Besque Reviews 

11,121
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,468 reviews, reviewers overwhelmingly had a great experience with this company. People are genuinely thrilled with the body oils, noting that the products leave their skin feeling deeply nourished, soft, and radiant. Consumer feedback frequently shows the exceptional customer service, with friendly representatives going above and beyond to resolve delivery or product questions very quickly. However, some customers also noted unexpected automatic subscriptions and frustrating difficulties handling unexpected cancellation fees. A few people mentioned that it was difficult to secure refunds or returns when packages arrived damaged or unsuited to their personal needs. Reviewers additionally pointed out occasional issues with faulty pumps or delivery delays that required contacting support for assistance.

What people talk about most

Product

Customers had positive experiences with product, noting that the body and shower oils leave skin feeling... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with how luxurious and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as prompt, gracious, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and genuinely caring when resolving issues.... See more

Order

People report positive experiences with order management and customer support. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can absolutely say that I have tried so many products advertised with big name actresses or big hype on Facebook that did nothing for my neck, chest, arms. But Besque made visable improvement and... See more

Rated 5 out of 5 stars

The feel of this oil is amazing however the scent was too much for me, giving me a headache within the first hour. I reached out to customer service and got a prompt reply. Gabrielle was gracious and... See more

Rated 5 out of 5 stars

Seems rude to give 5🌟 I wish I could give more. Extremely attentive customer service, went above and beyond. Sheila in particular is absolutely brilliant, super friendly and full of expert knowl... See more

Rated 5 out of 5 stars

I have been using the shower oil and oil for months now fabulous products my skin is just loving the morning ritual ! My August subscription hasn’t arrived yet sadly evri have messed up again. Kater... See more


4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,121)

5,200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love my Besque body oil

I absolutely love my Besque body oil. It has become a staple part of my routine after showering and will never be without it. It is crazy how it makes your arms and legs instantly look more toned. I had a sleeveless tight body con dress on the other day, and as soon as my friend saw me she instantly asked if I have been hitting the gym hard. I had to chuckle because I haven’t hit the gym in a decade Lol. I now have her using it as well and she thanks me all the time. It does come off on clothing and sheets because of the little bit of tint to it. I just lay on a blanket or throw another sheet down when I have it on. I am excited to try the shower oil next. I highly recommend it!! 5 ⭐️⭐️⭐️⭐️⭐️

15 July 2026
Unprompted review
Rated 5 out of 5 stars

If anyone ever has to deal with Besque…

If anyone ever has to deal with Besque customer service, you will be happy to receive great service, especially with Gabrielle. The attention to first class service was certainly not wasted on this amazing person.
The product is my absolute favorite product I use on my body & Gabrielle made my experience even better than I thought possible.
Thank you to Besque for all the support & attention to detail.
I have a subscription to this product & needed to put it on hold & restart on a specific date & the service I received was not only prompt but was treated with respect, kindness & without any issues. I heard back from Gabrielle more than once & her attention to details was top notch. ♥️♥️♥️♥️♥️♥️♥️

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Seems rude to give 5🌟 I wish I could…

Seems rude to give 5🌟 I wish I could give more.

Extremely attentive customer service, went above and beyond. Sheila in particular is absolutely brilliant, super friendly and full of expert knowledge about the product. Which may I add is phenominal.

Thank you very much

14 September 2026
Unprompted review
Rated 2 out of 5 stars

subscription scam

I was somehow enrolled in a every 14 day subscription. I ordered one bottle then recieved a second 14 days later. I never opted for a 14 day subscription. I called and asked if I could return it for a refund and they said no, they do not allow refunds. The rep said there was nothing I could do but cancel the subscription. Be careful is ordering on line that this does not happen to you.

14 September 2026
Unprompted review
Besque logo

Reply from Besque

Hi Patty,

Thank you for sharing your experience. We’re sorry to hear there was confusion around the recurring order, and we’d like to clarify how our subscription works.

At Besque, a subscription is not required to place an order. The recurring option is selected during checkout, and the subscription terms, including the delivery frequency, are displayed before the order is completed and are also included in the order confirmation.

We understand that a recurring order may not have been what you intended to select. Your subscription has already been cancelled as requested, so there will be no further recurring orders or subscription charges.

Regarding your request to return the additional product, due to hygiene and safety considerations, we’re unable to accept returns on our products, whether opened or unopened. As our oils are applied directly to the skin, this policy helps ensure that every product we send to customers remains untouched, safe, and hygienic.

Once a product has been delivered, we cannot verify how it has been handled or stored after delivery, which means we are unable to resell returned products. This policy is in place to protect the health, safety, and wellbeing of every customer.

We hope this clarifies both the recurring order and our return policy.

Warmly,
Besque Team 🌿

Rated 5 out of 5 stars

Aging sun kissed skin

Hello, I have been very happy to email
My concerns and right away receive a response from Sarah. She’s been prompt and considerate of my needs. My truly happy with these oils as my skin skin is aging and still
Loves the sun. Thank you, Sheryl

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product AND Customer Service!

First, I absolutely love the Besque oil! It’s amazing. Second, I recently had an awesome customer service experience with Gabrielle. Great customer service is often rare these days. However, I can’t express enough how wonderful Gabrielle was. That’s one factor in the products I use. I appreciate Gabrielle’s kindness, professionalism, and excellent service she gave me. Kudos!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Love this oil

Love this oil. Beautiful natural light scent. I got excellent customer service from Sarah-joy when wanting to change mt subscription frequency .

12 September 2026
Unprompted review
Rated 5 out of 5 stars

I made my first purchase I didn’t…

When I made my first purchase I didn’t realise I had signed up for a subscription,my mistake I got in touch with the company and had a very quick response.I explained I loved the product but I couldn’t afford it as often as it was recommended,it was sorted very quickly with Leah Joy and I now receive it every 2 months which is good for me I must mention the oil is very good I have been using it for 6weeks and can see a difference thanks Cheryl

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I am more than happy with the Besque…

I am more than happy with the Besque products and have seen a tremendous difference with my melasma! The customer service is TOP TIER!! The customer service agent Allyza was fast and valued my needs from the beginning! A very happy client for LIFE!! Love BESQUE products!!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch customer service

My customer service rep was very professional. Very knowledgeable and prompt. Jeckany took care of all my questions and made wonderful suggestions. Thank you Jeckany

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service - prompt and efficient. Leah Joy solved my query and followed up with an email to check all was ok which is so rare these days and much appreciated. Thank you

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service not customer focused

On about my 4th purchase, bought 4 bottles of Magic Oil. When I opened 1 of the four, it was clearly defective. It sat in my hand in a blob and did not go on as it had previously. Felt like it sat on my skin. Contacted Customer Service and they replaced 1 bottle. I asked about the other 3 and they told me if there was a problem with them to contact them. I finished the replacement and opened 1 of the 4 that I purchased. It was exactly the same as the original. My guess, it was just a bad batch. However, I was told it was past the refund policy, (You must go 3 layers to find refund policy and only if you click on it.) and they already made an exception for me with the 1 bottle and they wouldn't again (even though the product was faulty). They did offer to send me 3 bottles if I paid them $40. I decided to become an ex customer, and will purchase a competitor, which gets even higher ratings than Besque. There are choices!

The email below is the same one I received from the company. I don't believe a defective product should have a refund policy. This was months not years! This tells me the company does not stand by its product over time.

9 September 2026
Unprompted review
Besque logo

Reply from Besque

Hi Donna,

Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with the outcome, but we would like to clarify the circumstances for transparency.

We reviewed your order and correspondence carefully. Your order was placed on March 6, 2026, and delivered on March 16, 2026. You first contacted our team regarding the product in August, approximately five months after delivery.

Although the order was already well outside our 7-day timeframe for reporting any issue after delivery, our team made an exception and sent you a replacement bottle at no cost. After receiving it, you confirmed that the replacement oil was the quality you had ordered in the past.

When you later contacted us regarding the remaining bottles, those bottles were still from the same order delivered approximately six months earlier. While we understood your concern, we were unable to provide additional complimentary replacements outside the applicable claim period. As a further gesture of goodwill, our team offered the three bottles at a substantially reduced price of $40 rather than the regular $160, which you chose not to accept.

We do take product concerns seriously, which is precisely why we made an exception on the original bottle despite the significant time that had already passed since delivery. At the same time, we must apply reasonable claim timeframes consistently so that product concerns can be investigated while they are still within the applicable period.

We’re sorry that our resolution did not meet your expectations, but we hope this provides additional context for those reading the review.

Warm regards,
Besque Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look