Ben Sherman Reviews 118

Very very bad customer service. After a few years being their customer and receiving a lot of email advertisements, I ordered to black polo shirt. They sent me only ONE.
I tried to inform them but no one cares.
Please don’t spent your Monday on them.

Horrible customer service. I will never buy another product from them. Neither should you!!

Made a purchase on a Sunday afternoon with a 30% discount offer and free postage. Package arrived at my work the following lunchtime. Excellent service with correct items. Would thoroughly recommend.

Bad shoes, not recommend to buy

Bought Harrington coat online. Delivered next day but was slighty too small for me. Returned and received a replacement soon after. No issues at all and customer service advisor was really good in dealing with the return. The coat is great too. Would highly recommend.

Bought a pair of brown suede boots lasted 4 days then ripped all down one side were they was stitched to the sole very disapointed

You can fool some of the people some of the time ....................
I bought an expensive pair of Ben Sherman Shoes, beautiful to look at and wear - for a day or tow, that is! I am now on Day 3 of wearing them, and I nearly tripped on the pavement as the sole came away from the shoe on the right hand foot. What a pair of crap shoes! Never, ever again. Seems like they think they can produce inferior quality footwear without any regard for the personal safety of the wearer. Shame on you Ben Sherman. I'll never purchase anything form your label again. Load of rubbish!

bought a ben sherman stainless steel bracelet watch from argos today advertised as mens it wouldnt even go over my hand as the strap was too small , it would probably have fitted a young teenage boy better ,i am very dissapointed as i have to return the watch for a refund i think the watches are badly designed and the straps should be made much bigger .

My Name is Gerry Wood back in the 70s l cut for 50% of the pop world & the same for the film world.Princes,Dukes,Earls Mens Ladies, Childrens, we even shared a stand with Ben a true Pro. l purchased LS Riley CRAP Fabric when washed 40 and the shirt stunk of curry, buttons CRAP CRAP CRAP YOU ARE A DISGRACE and iron WET

NEVER BUY FROM THIS COMPANY! Spent a lot of money on a made to measure suit and the seat of the trousers wore away after little over a year. They repaired it with a patch over the bum and said this was a goodwill gesture! They refused to do anything further about it.

Had a poor experience with them - i bought a suit that tore after a year. Contacted them, but they refused to do anything about it. Will never buy from them again,

Terrible company. No customer service. I bought a Ben Sherman suit and three months later the dye ran off the lapel and the company has refused to do anything to rectify the situation. DO NOT BUY BEN SHERMAN'S CHEAP PRODUCTS!

Ordered two t-shirts on a Sunday morning and received them on Monday without paying any extra for delivery. Very fast and good delivery. I give 5 stars without knowing what would happen if I had an issue with my clothes e.g. returns.

I have bought a pair of expensive Ben Sherman shoes, and After just 3 weeks, one of the heels suddenly fell of, and i have not done anything, but walking in them. Well, i went back to the shop, where i had bought them, and they have send it back to Ben Sherman.

Now a month have last by, and i have, several times, been down to the shop and they have not heard ANYTHING!

A month? I have absolutely no intentions of shopping Ben Sherman things agian, and i would defenitly not recommend it!

After ordering some goods from Ben Sherman in January and Ben Sherman sending the wrong size, which I returned showing the size I had ordered, Ben Sherman have still not exchanged the goods or refunded my money. They do not bother to contact me to let me know what is happening outside of an automated email telling me that they are experiencing problems. I have now been waiting a month for Ben Sherman to resolve their mistake. One of the last times I ordered goods from Ben Sherman they didn't deliver and failed to then tell me the item was out of stock. They did this twice. There is no phone number listed and no complaints procedure in place. They still have my money and won't adequately communicate with me. I have been a customer for some years so I am shocked at this lack of care and professionalism. Very frustrating and disempowering as a customer.

Hello,
I returned the above order on Tuesday 8th December.
I sent an email to webhelp on Monday 14th December received an automated response saying my query would be dealt with in 2 days, and got NO REPLY.

So I sent a follow-up email on Wednesday 16th December and still got NO REPLY.

All I want is confirmation that you have received the item and are progressing the refund. It's extremely shoddy service that I have heard nothing from you at all. Please can somebody contact me ASAP.

Bought a pair of Ben Sherman shoes for my son, primarily for school and his weekend job. Looked OK in the shop although not cheap.
Within 6 weeks both heels worn, one worn through.
Took to local cobbler who re-heeled for £15, and he showed me the heel substrate. MADE OF PAPER.
How on earth can a pair of quality shoes be made using compressed paper ? What would happen when they get wet ?
Advised BenSherman who were polite but otherwise unhelpful
Lesson for one & all - avoid Ben Sherman, their shoes at least