Ben Sherman Reviews 118

Ordered in stock Heritage Check Shirt, paid, got confirmation email then a day later received another email saying would refund me as out of stock. Funny that, was in stock when I ordered and now can’t even get a shirt for the occasion I wanted as I now have to wait up to five days just to get MY money back.
I wonder how much money they make keeping funds in accounts doing this all the time!

Why the Olympic team picked Ben Sherman is unfathomable. Tom Daley should be ashamed to be involved with a company that is morally bankrupt. They take order for goods they don't have, send our wrong items and then will not refund unless you pester them. I implore you not to use them for your own peace of mind.

I implore you not to use Ben Sherman online. I returned items in November, and still no refund. Despite numerous phone calls and promises - they are now blaming my "bank" (I paid using AMEX).

I've had enough - so I'm getting AMEX to get my money back using Section 75.

Vorsicht!!! "Ben Sherman" vertreibt Artikel ausschließlich über seinen Webshop. Retouren sind theoretisch möglich. Jedoch: Retourenlabels sind ungültig, sind von Ben Sherman ausgewiesenen deutschen Spediteuren bzw. Paketshops nicht lesbar. Der Kontakt zum Kundenservice wie auch zum englischen Spediteur EVRI, von dem das Rücksendelabel stammt. ist nicht möglich. Beide reagieren nicht auf Anfragen. Der Telefonsupport ist nie zu erreichen. Selbst auf dem Kundenportal findet man seine Bestellung nicht mehr.
Es kann nur dringend davon abgeraten werden, bei "Ben Sherman" etwas zu bestellen.
Caution!!! Ben Sherman sells items exclusively through its online shop. Returns are theoretically possible. However: Return labels are invalid and cannot be read by Ben Sherman's designated German carriers or parcel shops. It is not possible to contact customer service or the English shipping company EVRI, which issued the return label. Neither respond to enquiries. Telephone support is never available. Even on the customer portal, it is no longer possible to find your order.
We strongly advise against ordering anything from ‘Ben Sherman’.

I emailed the customer service email
as listed on the website’s Contact page and received no response for over a week.

I then tried the email address provided in my order confirmation, but every attempt results in an “undelivered mail returned to sender” error.

I also contacted them via Instagram with no response. To make matters worse, the contact page linked in their Instagram bio returns an HTTP error.

I’ve now followed up four times on every available channel and haven’t received a single reply. Completely unacceptable customer service and extremely frustrating.

To note, my order was placed on Dec 15. It is now 1/2 and I have not received it, nor have I had any indication of the item being shipped at all.

I wish i could give zero stars. I returned an item which they received on 28th November. They stated refund would be within 7 working days, still waiting!!😡😡

People should specify which website they've been having problems with. The benshermanus.com website may be fraudulent. Instead, I ordered through the official Ben Sherman site in the U.K. and my item shipped immediately and arrived in a short time. There was a flaw in the collar, which prevented me from giving it as a gift but after my complaint, they responded immediately and asked me to return it to them, as they partner with a local charity that accepts less than perfect clothing. After that, they'd refund my money. They also sent me a 25% off coupon for my trouble. Other items I've ordered from Ben Sherman in recent years, including last Christmas, have all arrived quickly and in flawless condition, so be careful out there. There seem to be imposters floating around. I'd give them 5 stars since I have to go to the hassle of returning the item, but I guess for fashion's sake (and pleasing my husband) it's worth it.

Company just needs to close for good.

They produce great products, but their customer service experience is appalling. This makes it very difficult for me to continue buying their products.

Used to love this brand, but now they have closed down their service, it appears. It has now been over 30 days since they received my returns, and they claim they have sent me the refund, but it never arrives.

They are untrustworthy and there is no communication with them. I ordered 4 items from them, the purchase charged to my credit card. Three weeks later the package arrived with 2 MISSING items. Ben Sherman was informed of the missing 2 items and there was NO response from them after 2 emails. After I contacted the credit card company, Ben Sherman refunded me $12.00 less the total amount I paid. Fortunately, the credit card company is dealing with the problem. Their game is bait and switch. No loyalty to customers.

When you go on the website and see a discounted sale price, as soon as you select your size it reverts back to the original price.i have complained several times and had an assurance it would be fixed. One week later they’re still ripping off their customers.

I see I am not alone with my lone star review. I ordered a pair of boots in August - order accepted confirmed. I wait - no news, I email (twice) and no response, I phone and join a queue and am caller no.1 and cut off (seven times over 2 days) - I call again on third day and my call is answered only to be told my order was cancelled (now nearly two weeks after my order) - I have not had any correspondence about the cancellation nor a refund. The boots I ordered I had originally ordered in April but they got ‘lost’ so when they turned up on sale again I reordered. I have sent a mail of complaint had no response and still await my refund. Ben Sherman we’re very good but now more BS - think twice before ordering online

I ordered 2 polo shirts online, got an email back saying one isn't in stock, they will send refund back to my account, I'm still waiting after 4 weeks, returned 2nd polo shirt through Evri, return confirmed, chased refund 4 times through email, no response, phone 4 times phone cuts off even though I am 1 in the queue. Now they have emailed asking for proof of return from Evri, this firm is a proper joke, will i ever get my money back, how can you speak to someone when emails aren't replied to & phone cuts you off.

Faulty goods, zero response to emails. A return of defective boots was simply not processed despite return being confirmed, and the replacement pair ordered on the same day were never sent, with no communication at all.

PayPal fortunately refunded both orders, otherwise I am confident I would have been charged twice with no recourse.

Do not purchase from them under any circumstances.

Ordered three polo shirts 10 days ago - the order was accepted and delivery given as 3-7 working days. Today (i.e. 10 days later), I have received a notification that two items are out of stock and the one remaining item will be despatched soon. They have said that a refund will be given in 5 working days - they shouldn't have taken the money at all if they didn't have the goods to sell! Wished I'd read the reviews before placing the order!

Not very reliable been trying to contact customer services listen to music for 5 minutes and then get cut off this has happened 4 times also sent an email 3 days a go they said they would get back to me within 2 days nothing happy to take your money no problem but anything else do not want to know
John Randall

Terrible customer service. Avoid at all costs.
Still waiting for a refund after returning goods nearly 3 months ago. Contact via phone / internet a waste of time.

Avoid like the plague
Terrible customer service
Numerous emails for refund but keep getting same reply asking for more info wich I've sent over and over
Email off them showing my items have been processed and still no refund
Next step contacting the bank.
If you stupidly do want to order online
USE A CREDIT CARD NOT DEBIT so that you can get your money back and the bank will go after them

They are not good and bad customer service. I can not get my order and my refund. This is the worst company ever.