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Review summary
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I luv the decaffeinated coffees. They’re so delicious and carefully chosen. Staff at Wellingborough are so friendly and chatty. No snobbery or pretentiousness at all. They just want you to e... See more
Bella Barista are second to none when ordering your new expresso machine. I was worried that such a heavy, expensive product could be safely transported, by courier, without damage. It arrived securel... See more
I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more
Company details
About Bella Barista - For Coffee Lovers
Written by the company
- Simply put...we're passionate about coffee.
- We sell the best coffee machines for the home and for commercial use.
- Have you tried our coffee? We have our very own coffee roastery.
- We roast 100% Arabica coffee fresh every week. Subscriptions are available.
- If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
- We install commercial coffee machines within the midlands area. (UK)
- UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.
Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .
From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.
Bella Barista
Written by the company
- Satisfaction Guaranteed
- Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.
Contact info
Nene Court, NN8 1LD, Wellingborough, United Kingdom
- 01933 273275
- contact@bellabarista.co.uk
- bellabarista.co.uk
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 1 week
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Friendly and helpful customer service…
Friendly and helpful customer service but it was disappointing that we needed them. Our machine took 6 weeks, not the estimated 3, and when it was returned it was missing the drip tray. The group head also came back dirty but so far the machine is working well.
27 May 2026
Superb customer service and support
26 May 2026
Be warned - they have a no return policy.
Take care with the terms and conditions.
We spent £1700 on a coffee machine which is quite frankly garbage. I accept it was our choice, but there is a firm no returns policy. I’d suggest buying from a retailer that accepts consumers can sometimes make mistakes.
25 May 2026
Unprompted review
They are a great company to deal with…
They are a great company to deal with and genuinely try and meet your needs as a customer. The showroom is a great place to see the products and get advice. Very pleased with my ECM Estetika and would not think of buying from anywhere else.
22 May 2026
Great outfit
Knowledgeable, friendly, unbelievably good aftersale service, next day delivery. I wouldn't go anywhere else
21 May 2026
Great product, great service
Great customer service with friendly staff, and most importantly a great product! Highly recommend
21 May 2026
The only place to go
Great impartial advice to help with my choice and I have no doubt that after sales support will be just as good
21 May 2026
Excellent service and very prompt…
Excellent service and very prompt delivery. Grinder arrived well packed.
Grinder is superb, /I would suggest that the manuals could be a little better and I found that the software manual of more use. Having said that it was not difficult to set up. A video perhaps.
21 May 2026
vey good has always
19 May 2026
I just love this company ….
I just love this company ….. great service, great coffee and selection of machines ❤️
18 May 2026
Thank you so much from your supporting…
Thank you so much from your supporting team and answering in the short time.
18 May 2026
Helped to identify the correct spares for my espresso machine
Although I was disappointed they did not want to service my espresso machine, which I bought from them 20 years ago, they assisted in identifying the correct spare parts so I could service it myself.
Group E61 head replacement parts, and replacement green indicator light, arrived quickly, and I replaced them myself. My 20 year old machine is still going like new.
15 May 2026
A reall taste of the sea air
Tastes absolutely great…..we always look forward to getting some SALT MARSH coffee
23 May 2026
Lovely organic coffee
16 May 2026
A truly outstanding private business
A truly outstanding private business. A very friendly, helpful and knowledgeable team. I have purchased machines and coffee from them for over 5 years and have always received wonderful service. Always a pleasure to visit.
21 May 2026
Unprompted review
Charged a "20% restocking fee" for faulty machine return
Charged me a "20% restocking fee" for returning a faulty machine within 30 days. This illegal and against the Consumer Rights Act 2015, but given my current circumstances of having a fresh new born first child, I had no time or energy to put up a fight. Being a small/family company you'd expect them to honour my return with a full refund but they deducted £300 off my refund. Really disappointing.
1 May 2026
Unprompted review
Reply from Bella Barista - For Coffee Lovers
Hi Jordy,
We are sorry to hear that you remain dissatisfied with the outcome.
Following receipt of your videos, we carefully reviewed the concerns raised and also assessed the machine directly alongside after arranging collection of the unit for further testing. During all inspections and bench testing, we were unable to replicate the fault described, and the machine was found to be functioning correctly.
We also communicated throughout the process that the machine could either be returned to you following testing, or alternatively a refund could be offered less the agreed deduction, which was accepted verbally according to our terms and conditions.
The request was raised 30 days after purchase and after the machine had been used. As a small family run business, we always aim to approach situations fairly, professionally and transparently for all customers.
We are genuinely sorry to hear of the personal circumstances you mentioned and wish you and your family all the very best with your new arrival.
If you would still like to discuss the matter further, please feel free to contact us directly.
Marko
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