Believe Loans Reviews 

10,311
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for taking the time to explain every single step clearly and providing continuous guidance throughout the entire application. Consumers also appreciate the remarkably seamless loan processes, noting that quick response times and friendly communication make the financial journey completely stress-free. Though some customers experienced minor setbacks, a small group of reviewers noted communication challenges, such as lengthy setup times or difficulties reaching advisors when requiring prompt assistance. Some people also reported occasional issues with mixed information or delayed follow-ups that required extra effort to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers mention positive feedback about service, highlighting efficient staff who guide consumers smoothly... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being... See more

User experience

Users describe positive interactions with user experience, highlighting that the process is completely... See more

Response time

Clients share positive opinions on response time, frequently praising the swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained ev... See more

Company replied

Rated 5 out of 5 stars

My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental. I was then passed to... See more

Company replied

Rated 5 out of 5 stars

The whole experience started on 15th July 2026 with Matthew initially. After some consultation we decided to proceed and were passed to Lucia who took care of us from then until loan completion. Once... See more

Company replied

Rated 5 out of 5 stars

We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing fo... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Loan Agency
  5. Mortgage Broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,311)

2,588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really quick and straightforward

A really quick and straightforward process from start to finish. The staff were friendly, helpful and kept us informed throughout. Everything was explained clearly, and the whole experience was much easier than expected. I would definitely recommend Believe Loans.

2 September 2026
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Reply from Believe Loans

Thank you for the recommendation Rach and for taking the time to leave this 5 Star review of Believe Loans, we really appreciate it.

Rated 4 out of 5 stars

Check with Believe Loan before others

It was a good experience in spite of the length of times it take

2 September 2026
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Reply from Believe Loans

Thank you, Delroy, for your review of Believe Loans. We’re glad to hear about your experience and appreciate your feedback on the 4-star rating. We’ll use this to improve and aim for 5 stars next time.

Rated 5 out of 5 stars

Leahna was great to deal and a…

Leahna was great to deal and a brilliant help

20 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Marc for the lovely feedback about Leahna. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Could not of asked for more friendly…

Could not of asked for more friendly and helpful staff Sarah and Amy were amazing how they delt with me , they was always at the end of the phone helping sort paperwork out or anything else I needed help with can't recommend them enough

3 September 2026
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Reply from Believe Loans

Thank you for your lovely compliments about Sarah and Amy and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Ben and Shannon from start to finish…

Ben and Shannon from start to finish were available and did the work to help us get the consolidation loan/mortgage that best suited us into a managable payment. Was completed quick and without any hassle. Very happy with the service I recieved and its a weight off my shoulders.

2 September 2026
Unprompted review
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Reply from Believe Loans

Thank you Mark for the lovely feedback about Ben and Shannon. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very good service

Smooth from start to finish and staff made everything very easy and straightforward

23 July 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Stuart for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Excellent Service

All the staff we dealt with were efficient and helpful. The process was quick and efficient.

25 August 2026
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Reply from Believe Loans

We are pleased you rated us outstanding Helen from the service that was provided to you throughout your journey. Thank you for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Helpful and kind

Kat and Oliver helped me so much, felt at ease and explained everything very well.

21 August 2026
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Reply from Believe Loans

Thank you Taylor for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with Kat &Oliver!

Rated 5 out of 5 stars

Excellent service

I had a very positive experience with the team at Believe. All the staff are friendly and professional.
I dealt with Stefan initially who was very pleasant and informative. He helped me find the right product and made the application process really straight forward.
My case handler Kirsty was efficient and very easy to deal with. She was patient, answered all questions and acted upon my requests promptly.
Im very happy with the service i received and would be happy to return again in the future if i require anything further.

24 July 2026
Unprompted review
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Reply from Believe Loans

Thank you Samantha for the compliments to both Stefan and Kirsty for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

I found Believe Loans to be efficient…

I found Believe Loans to be efficient in their role. Initially I dealt with Nick Morris who was knowledgeable in the product and lender range. Once the application was submitted I mainly dealt with Sophie Grainger who I found to be efficient and always polite in her communications. I also liked the way the company it self operates. Phones switched off at 5.30pm and no communication outside of normal office hours which these days is refreshing and probably goes partly towards why the staff are so good. I would not hesitate in recommending Believe Loans

29 July 2026
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Reply from Believe Loans

Thank you Julie for your lovely compliments about Nick & Sophie, and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Best company

Best company
Great fast response
Very helpful

28 August 2026
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Reply from Believe Loans

Thank you James for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Superb company

Superb company! Shannon Lakin is an absolute star who is very professional, swift with responses and explained everything clearly. Shannon is a real credit to the organisation. Highly recommended!

28 August 2026
Unprompted review
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Reply from Believe Loans

Thank you Tom for your lovely compliments about Shannon and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Excellent service

Excellent service, the staff walked me through my application and made the process straightforward. Would recommend.

26 August 2026
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Reply from Believe Loans

Thank you for the recommendation Modupe and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great service

Ben was really helpful and walked us through all the required steps with ease. Kept in touch regularly to make sure we were on track and was always happy to answer any question we had.

28 August 2026
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Reply from Believe Loans

Thank you James for the lovely feedback about Ben. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 4 out of 5 stars

very good customer service

good customer service and the process was very smooth

26 August 2026
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Reply from Believe Loans

Thank you Lee for the review of Believe Loans, we always aim for 5 stars from our customers and measure our case managers and advisors on the rating provided, so would be good to know what we could have done differently to receive a higher rating.

Rated 5 out of 5 stars

A very professional company

The agent assigned to the case, Amy ensured that the process was smooth from start to finish. She kept us informed and updated at every stage, making sure all the required documentation was available.
This is a very professional company that looks after their clients and offers all the support needed for a hassle free application.
I would definitely recommend them to everyone for their financial needs.

24 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Mohammed for your lovely compliments about Amy and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Our case manager Laura was great

Our case manager Laura was great, we had a few issues but she kept us updated along the way and done her best to help straight away. She was always happy to help with any questions too, great service

28 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you EC for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with Laura.

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