Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained ev... See more
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My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental. I was then passed to... See more
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The whole experience started on 15th July 2026 with Matthew initially. After some consultation we decided to proceed and were passed to Lucia who took care of us from then until loan completion. Once... See more
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We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing fo... See more
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Company details
About Believe Loans
Written by the company
Believe in a Better Loan!
At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.
As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.
We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.
Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.
From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.
Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.
Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.
At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.
Why choose Believe Loans?
* Access to hundreds of loan products from leading UK and specialist lenders.
* Competitive rates across a wide range of personal and secured loans.
* Solutions for customers with both good and less-than-perfect credit histories.
* Clear, honest advice with no unnecessary jargon.
* Excellent customer service backed by our 4.9 Star Trustpilot rating.
* Fast, simple online application process with expert support every step of the way.
Believe Loans – Helping You Find the Right Loan with Confidence.
Believe in Better
Written by the company
- We'll find the right loan for you!
- Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.
Contact info
Heavens Walk, DN4 5HZ, Doncaster, United Kingdom
- 01302 590 853
- info@believeloans.com
- believeloans.com
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh and the Team was excellent
Josh and the Team was excellent
Thank you all for all the support.
8 September 2026
Unprompted review
Reply from Believe Loans
Thank you Ade for the lovely feedback about Josh and the team. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Wouldn’t hesitate to recommend Believe…
Wouldn’t hesitate to recommend Believe to arrange a loan following the excellent service and experience I recently had arranging a tricky secured loan.
My case manager Jimmy was extremely helpful and understanding and I really appreciated his expertise and open, timely communication about my application at all stages of the process.
First class customer service, which I will definitely recommend to others - thank you!
8 September 2026
Unprompted review
Reply from Believe Loans
Thank you Claire for your lovely compliments about Jimmy and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Excellent from start to finish
Really nice to deal with, I was nervous to call but I needn’t have been. They were great from start to finish with their recommendations. I’ve saved money by speaking with them and sorting out my finances and I would therefore highly recommend.
25 August 2026
Reply from Believe Loans
Thank you for the recommendation Dawn and for taking the time to leave this 5 Star review of Believe Loans.
Extremely helpful and informative
Extremely helpful and informative. Helped me get through a difficult situation
7 September 2026
Reply from Believe Loans
Thank you Paul for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.
Reply from Believe Loans
Thank you Shaun for the lovely feedback about Ellie and the team. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Rejected my loan without explanation
Rejected my loan without explanation. Their rates that their charge for their work, are also very high. Got a loan with someone else without any issues. Dont recommend
6 May 2026
Unprompted review
Reply from Believe Loans
We pride ourselves on our excellent customer service and are very disappointed to learn that your experience with us was not a positive one. Please be assured that we take all complaints seriously and we value any feedback we receive in relation to your experience with us and endeavour to use this information to improve on our services and our customer’s journey. We have referred your comments to our Compliance team who will contact you directly.
I made an application on a Friday…
I made an application on a Friday evening. I got a message that someone will call me on Monday. Had a phone call from them on Tuesday. The person I spoke to them said I’ll but you now through to someone else to deal with my application. I waited almost 10 minutes and the advisor said to me the are all busy but I’ll get someone to call you back shortly. I didn’t get a phone call back that day. The following day (Wednesday) qnd whilst at work I got a phone call from that I couldn’t answer and a text message saying I could reply back which I did. I didn’t get a response back, so the following day I called back to say I’ve missed your call from Rachel, I was told that she was on her lunch break and they will ask her to call me back. This was 10 days ago. I decided enough is enough so I applied for a loan through a different company and it got sorted in less than 24 hours. Please don’t waste you’re time with this firm.
25 August 2026
Unprompted review
Reply from Believe Loans
Hi Tariq,
We’re sorry to read your review, as the experience you’ve described doesn’t match the contact history we have recorded on your application.
Our records show that Rachael attempted to contact you on several occasions following your enquiry, including calls and text messages on 24, 25, 26 and 27 August. We can also see that you replied to one of our messages on 25 August to say you had missed the call, after which further attempts were made to reach you.
As we had unfortunately still not been able to speak with you, a final message was sent on 3 September explaining that we would close the application for the time being and providing details of how you could pick things back up if you wished.
We completely understand how frustrating it would be if you weren’t receiving our calls or messages as expected. Given the number of contact attempts showing on our system, there may have been an issue with the phone network, handset or delivery of the communications. We’re disappointed that this appears to have resulted in an experience that felt very different from the activity recorded on our side.
It is absolutely in our interest to speak with every customer who makes an enquiry, and we would never intentionally leave someone waiting without attempting to follow up.
We’d still really like the opportunity to speak with you and understand what happened. Please send us a private message with the best time to contact you and we’ll be happy to help.
Reply from Believe Loans
Thank you Paul for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us
Informed and guided
Excellent service, informed every step of the way. Easy to use service, quick process.
3 September 2026
Reply from Believe Loans
We are pleased you rated us outstanding Andrea from the service that was provided to you throughout your journey. Thank you for taking the time to leave this 5 Star review of Believe Loans.
Overall, a great experience and a fresh start
My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental.
I was then passed to Ben Ferrer.
Ben was so approachable. Answered every question I had (there were a few) and he was patient throughout. He explained everything in detail and kept me updated at every step.
My application was successful, and it had meant that I am in a much stronger financial position, which will reduce my monthly stress over budgets massively. Its feels like a fresh start.
Yes there are fees, yes the process takes a little time to complete, but thats understandable. I would recommend
4 September 2026
Reply from Believe Loans
Thank you Delyth for your lovely compliments about Andrew and Ben and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Really quick and straightforward
A really quick and straightforward process from start to finish. The staff were friendly, helpful and kept us informed throughout. Everything was explained clearly, and the whole experience was much easier than expected. I would definitely recommend Believe Loans.
2 September 2026
Reply from Believe Loans
Thank you for the recommendation Rach and for taking the time to leave this 5 Star review of Believe Loans, we really appreciate it.
Check with Believe Loan before others
It was a good experience in spite of the length of times it take
2 September 2026
Reply from Believe Loans
Thank you, Delroy, for your review of Believe Loans. We’re glad to hear about your experience and appreciate your feedback on the 4-star rating. We’ll use this to improve and aim for 5 stars next time.
Leahna was great to deal and a…
Leahna was great to deal and a brilliant help
20 August 2026
Unprompted review
Reply from Believe Loans
Thank you Marc for the lovely feedback about Leahna. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Could not of asked for more friendly…
Could not of asked for more friendly and helpful staff Sarah and Amy were amazing how they delt with me , they was always at the end of the phone helping sort paperwork out or anything else I needed help with can't recommend them enough
3 September 2026
Reply from Believe Loans
Thank you for your lovely compliments about Sarah and Amy and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.
Reply from Believe Loans
Thank you Ajay for the special mention to Matt & Kate and for taking the time to leave this 5 Star review of Believe Loans.
Ben and Shannon from start to finish…
Ben and Shannon from start to finish were available and did the work to help us get the consolidation loan/mortgage that best suited us into a managable payment. Was completed quick and without any hassle. Very happy with the service I recieved and its a weight off my shoulders.
2 September 2026
Unprompted review
Reply from Believe Loans
Thank you Mark for the lovely feedback about Ben and Shannon. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.
All members of the team so helpful and…
All members of the team so helpful and processed things very quickly.
2 September 2026
Reply from Believe Loans
Thank you Michele for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!
Reply from Believe Loans
Thank you Nick for the 5 Star review of Believe Loans.
Very good service
Smooth from start to finish and staff made everything very easy and straightforward
23 July 2026
Unprompted review
Reply from Believe Loans
Thank you Stuart for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!
Excellent Service
All the staff we dealt with were efficient and helpful. The process was quick and efficient.
25 August 2026
Reply from Believe Loans
We are pleased you rated us outstanding Helen from the service that was provided to you throughout your journey. Thank you for taking the time to leave this 5 Star review of Believe Loans.
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