First class service from arriving in the showroom to delivery of our sofas this week. All staff we came in contact with were so friendly and welcoming. Absolutely no pressure and always someone... See more
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Credit where credit's due, we received excellent service from the team at Belgica - from Jo and Keira in store to Ryan and Mason at the delivery stage. Nothing was too much trouble, poor Keira even ha... See more
Company replied
Fabulous choices and so many options of style, colour, fabrics etc. and now it's been delivered it's really clear it's quality furniture. Almost as important has been the excellent customer servi... See more
Company replied
Ive had the pleasure of working with Jo. The talented interior designer at Bélgica twice now, and i must say she's a game changer. Jo's passion for design is infectious and inspiring. She brings... See more
Company replied
Company details
Information provided by various external sources
Visit our award winning showroom today!
Contact info
Grangemouth Road, EH51 0PU, Bo'ness, United Kingdom
- 01506 829447
- admin@belgicafurniture.com
- belgicafurniture.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fab food and service and Erin was so…
Fab food and service and Erin was so helpful 5 stars ⭐️⭐️⭐️⭐️

Reply from Belgica Furniture
Fabulous experience from start to…
Fabulous experience from start to finish. We took advantage of the interior design service offered by Jo, the in-house interior designer and we were not disappointed. We are thrilled with our new livingroom sofas, furniture and curtains. Everyone we dealt with was so friendly and professional, from our initial contact with Jolene, Jo the interior designer, Janey who made and hung our curtains and the delivery guys. Thank you, we will be back.

Reply from Belgica Furniture
Beautiful, friendly place!
I don’t usually write reviews but after our first visit to Belgica I had to come and share my experience!
The showroom is beautiful and offers a wide range of furniture, soft furnishings and just lots of different gorgeous little bits. I went with my kids who loved walking round investigating. The staff were very friendly and chatty.
The cafe again is decorated beautifully and the staff very friendly and efficient, food arrived all at the same time, good portion sizes and quality for the price.
Overall, this was a lovely day out to a beautiful place with good food and a positive, friendly atmosphere, we will definitely be back, thanks guys!

Reply from Belgica Furniture
Five star customer service
We are repeat customers over many years, preferring to give a local business our trade. On this occasion Michael and his interior designer helped us choose a new corner sofa and swivel chair by Fama. Their input and attention to detail was very helpful. Everyone at Belgica is customer focused including the delivery team who scheduled a time to suit us and ensured the items were delivered in perfect condition. Highly recommended.

Reply from Belgica Furniture
Customer service feedback
It was a very difficult job getting the couch into the house. The guys went the extra mile and managed to get it in the back door. Both so helpful

Reply from Belgica Furniture
Excellent service and product.
The whole team at Belgica furniture were great. Professionally and friendly, nothing was a problem. The sofa I ordered arrived more quickly then I anticipated, is extremely comfortable and fits perfectly into the space / room. The delivery / fitting company was also excellent in terms of communication, professionalism and humour!
Thank you very much, a great experience all round.

Reply from Belgica Furniture
Great (amazing) furniture and superb…
Great (amazing) furniture and superb showroom. Visited twice in last few weeks and was left feeling unwelcome. Not approached once yet others welcomed on arrival with warm smiles and conversations. Once is a one off but twice is not good. Shame.

Reply from Belgica Furniture
Amazing customer service from start to…
Amazing customer service from start to finish - saw my beautiful sofa, bought it from great sales team and was delivered and set up by two lovely guys earlier today. All staff very professional, friendly and customer focussed, would highly recommend Belgica Furniture and will definitely be visiting again soon!!

Reply from Belgica Furniture
Excellent service from beginning to…
Excellent service from beginning to end.
Jolene was very friendly and knowledgable re all the products we looked at in store .
Delivery men were also excellent, friendly, quick and on time.
We will definitely return soon

Reply from Belgica Furniture
Love my new sofa and delivery was…
Love my new sofa and delivery was efficient and staff very polite and professional

Reply from Belgica Furniture
The delivery team were fantastic
The delivery team were fantastic, clean, tidy and very efficient. New table built and all packaging removed in very quick fashion. Excellent

Reply from Belgica Furniture
Dining table
Delivery on time and safely to my home.Very happy with my Dinning table.

Reply from Belgica Furniture
Belgica Furniture
From ordering through to delivery, helpful friendly staff. Lovely sofa delivered unpacked and set up whilst taking care of my walls, doors etc. very happy

Reply from Belgica Furniture
More great service from Belgica
Another great delivery service from Belgica. The staff were polite, careful and efficient.
They spotted that two of the chairs were a bit wobbly so have taken them away to replace them.
They showed great attention to detail in helping us to position the new furniture.

Reply from Belgica Furniture
I went to Belgica after a friend…
I went to Belgica after a friend recommended them. I have to say that they were very knowledgeable and professional. I ordered a Tetrad sofa and the delivery drivers were amazing and definitely went the extra mile. Can’t recommend this store enough!

Reply from Belgica Furniture
Customer service here is appalling
Customer service here is appalling. Sales staff are unhelpful and give the impression you're an inconvenience upon their day. The owner, in responding to constructive criticism, seems to think it's clever to attempt to belittle customers in his responses, portaying everything that you don't want in a customer focussed environment. Won't be back and I'd advise to take a wide berth. Don't deserve our/your hard earned cash.

Reply from Belgica Furniture
Great customer service.
I cannot recommend this company highly enough. Very friendly, helpful staff. From Jo on the sales floor to Aiden the delivery driver the service was fantastic. We really appreciated the time taken to help us with our purchases. The communication from the store was excellent. A well run organisation with customer service at its core.
Anonymous Respondent
Why reply so flippantly, to very fair & serious questions, without addressing what actually occurred
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