Bel Furniture Reviews 

I picked my order up on June 15 and didn’t realize that I was shorted a box. I had to drive into the Victoria store because I kept getting hung up on the 7 times I called. And, since the warehouse is closed on Sunday, I have to wait until tomorrow to see if the box is even there. My grandkids have been without beds this week because my son in law was painting and just getting around to putting the bunk beds together, only to see that one box is missing. I trusted the warehouse to adequately load everything, though I wondered how it all fit in one box.

Both my aunt and uncle fell backwards when the crossbar to the sofa gave out due to it not being centered and not being screwed in at the ends correctly (missing screws). The bottom boards of the sofa has holes and the back of it was not secured due to missing a center screw. The two chairs are the same way, a couple of boards are inside out revealing unused holes (assembled incorrectly) we are not able to sit on them due to fear of breaking and falling again. Assembly was really quick, and the wife noticed that the step-by-step instructions were not being used.

It was easy to place an order and I love the prices

very easy to order delivery instructions easy to understand

It was an easy process. I was able to do everything online even get approved for financing! Now the furniture will be delivered too!

Great customer service

Update: My order finally arrived on July 3rd and I immediately noticed the couch and one oversized chair was damaged. The couch has a large hole where the stitching came loose, excess material due to seams that were improperly sewn, and scratches on the bun feet. And the fabric on the chair arms is loose and wrinkled. On July 5th I called and informed Bel Furniture of the issue. I was told to submit photos along with a description via text so they could submit a claim to Ashley Furniture. They said I'd have a response in 3-4 days. On Wednesday July 10th I called again because I hadn't heard back from them. The employee I spoke with this time (Lavinia) said nothing was submitted to Ashley Furniture. She said she was submitting my photos and she would call me back as soon as she got a response. On July 22nd I called back because once again nobody had called me. This time Lavinia told me my claim was submitted on July 6th...but no response had been received. She said she was sending an email to Ashley Furniture and would call me by 5pm to let me know whether they responded. It's now July 30th and of course nobody has called me back!! Bel Furniture has terrible customer service!! And they sold me damaged furniture and they're not doing anything to make it right!! At this point I'm going to look into my purchase protection options for my credit card to see if they can help me. DO NOT BUY ANYTHING FROM BEL FURNITURE!!

I placed my order on May 21, 2024. I was told it would be 1-2 weeks before my items would be received from the manufacturer. It's been almost 5 weeks and I still have not received my furniture. I called for an update on June 11th and was told the 2 chairs and 2 ottomans were in but the couch and loveseat would not be in until June 20th. On June 21st I called again and this time I was told that the 2 chairs and ottomans arrived on the 20th and the couch and loveseat would not be in until the 27th. However, since they were only running one truck a week instead of the usual 2, my remaining items probably wouldn't be in until the first week of July. Keep in mind I never received any updates from Bel Furniture. I had to call myself and then I was given different information about my order. At this point I have no idea when I'll get my furniture.

I ordered online. Confirmation email said a representative would reach out to me within 48 hrs. I never received a call, I called the Houston warehouse and the representative said that my order should arrive at the San Antonio location in about a week. Then a day after I called them, they called me to say that my dining set was out of stock. This is not the first time I have bought furniture from this place. You would think I learned my lesson but for a moment I thought they finally got their stuff together after a year of my last purchase. I was wrong.

Both my aunt and uncle fell backwards when the crossbar to the sofa gave out due to it not being centered and not being screwed in at the ends correctly (missing screws). The bottom boards of the sofa has holes and the back of it was not secured due to missing a center screw. The two chairs are the same way, a couple of boards are inside out revealing unused holes (assembled incorrectly) we are not able to sit on them due to fear of breaking and falling again. Assembly was really quick, and the wife noticed that the step-by-step instructions were not being used.

Customer service

my order is still not fulfilled. The confirmation email said someone should have contacted me to confirm the order, but so far have received no response. Considering cancelling the order.

Easy to use website, fast delivery set up and professional delivery agent. Absolutely love the sectional (Beautiful and comfortable)

The people that work there

Website easy
Had to call back possible return of bed cx service went beyond checking inventory for smaller item.
Provided both dimensions of beds
So no return needed.

It took almost 2weeks to know there was a security issue after I contacted them. And then after it was handled it still took two weeks before my order was fulfilled and still haven’t heard anything about it being ship. Not professional. I had to contact the company and it was just being processed after a whole month. Not satisfied!!!!

Easy and straight to the point of what was looking for at the right price

Quick, fast and easy pick up